mobo not recognizing ram /cant get in touch with asus

[rayabbott30]

I have a problem where dimms a-1 and a-2 are not recognized by cpuid and doesnt recognize memory. example: 12 gb installed, shows 8- 6 gb installed shows 4. i pulled the mobo from the case and found dimms a-1 and a-2 were bad. I pulled cpu and resat after checking for bent pins, resat water block not too tight and not too loose, switched ram around,cleared cmos and bios, did memok!, still nothing recognizes a-1 and a-2. I can never get asus on the phone and described what i did in an email to them and it was like i never said anything. their reply was stuff i already did and Newegg won't rma it cause its a month and a half past the 30 day return/rma policy. anybody have any suggestions?? maybe something i missed? I asus motherboards and other products so i wish i could just get an answer. online support wasn't much of a help.


rampage lll gene
12 gb triple channel ocz reaper
radeon hd 5770
i7 950 4.2 ghz stable
xspc rasa 750 water cooler

[xeromist]

Was it working when you first built the system or is this the first time you've tried to get it working?

[rayabbott30]

Was it working when you first built the system or is this the first time you've tried to get it working?

No it was working when i put it all together. 2 and a half months later i go to start it up and it does'nt recognize my full amount of ram.

[xeromist]

Hi Ray,

If you don't have any additional parts to test with then I think you've done what you could. Since it was working beforehand and broke without anything changing it is RMA time I think. You can either go through your vendor if they have a return policy or you can use the ASUS contact information in the thread below.

http://www.asusrog.com/forums/showthread.php?530-ASUS-Republic-of-gamers-Motherboard-Warranty-amp-RMA