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girish78
01-21-2012, 01:55 PM
Problem 1 - Ipod is detected as USB Mass Storage device under Device Manager and as IPOD under the category Unspecified device in Device and Printers. It does not get detected in Itunes and also does not show up in my computer. I have un-installed Itunes and all apple software and drivers and re-installed it, un-installed the USB Mass Storage device but nothing is working. Few things I have noticed is that when I connect the IPOD and perform a scan hardware changes in device manager, the process goes on for ages. Upon, unintalling the USB Mass storage and rebooting the system, when I connect the IPOD, the computer tries to install the driver after a while it gives a message, driver installation failed.

Problem 2 - If Ipod is connected, computer gets stuck at Windows shutting down message. Once Ipod is unplugged, system shuts down properly.

Problem 3 - System wont start up and is stuck at Windows logo unless Ipod is disconnected

Problem 4. Pressing F8 to get into Safemode brings up boot menu. Cant get into Safe Mode.

Please sombody help!!!!!!!!!!!!!!!!!!!!!

HiVizMan
01-21-2012, 02:04 PM
Does it matter which USB port you use?

Is you Ipod the latest firmware?

Have you enabled automatically open device in ITunes?

If the device is being seen by the OS then your USB port is working just fine.

girish78
01-21-2012, 02:07 PM
Yes the firmware is latest. The device is not getting recognised in Itunes hence it is not opening. The problem is the same with all USB ports. The OS does not see the device as Ipod but USB Mass Storage Device under Device Manager USBs and as Ipod under Unspecified device under device and printers. This is just the first problem. I have mentioned other problems I am experiencing. Please help.





Does it matter which USB port you use?

Is you Ipod the latest firmware?

Have you enabled automatically open device in ITunes?

If the device is being seen by the OS then your USB port is working just fine.

HiVizMan
01-21-2012, 03:51 PM
I have set my Itunes not to open when I plug any of my Apple stuff into my machine. Please open Itunes and check that you have enabled that feature. My system will also see the Iphone and Ipad as mass storage devices when I de-select the auto open feature.

As the power off and power on problems you are having. Happens with certain systems when any storage devices are left connected via USB during power on and power off. Remove them before you power down or power up is the easy fix.

Otherwise ensure your USB drivers are up to date and that you have enabled them correctly in your BIOS.

girish78
01-21-2012, 04:15 PM
The drivers are upto date and the BIOS settings are correct. I did not find the option you mentioned in Itunes which is the latest version. When I plugin the Ipod, I hear a sound which means it is getting detected but problem is it aint showing up either in Itunes and Windows Explorer. Performing a hardware scan on device manager having the ipod connected does not complete and it keeps scanning. Trying to un-install the USB mass driver does not complete successfully as well, neither does disabling. It continues for ages and when I unplug the Ipod, I get a message to restart the system to complete the un-installation of the driver or disabling the driver. When I restart the system and plug in the Ipod, windows tries to install the driver and after sometime I get a message device driver installation failed. One more thing is when I right click on Safely remove hardware and select Ipod, it does not eject, when I unplug the Ipod from USB port, I get a message Windows could not safely remove the device as it is being used. I do not have any application which uses Ipod, so no clue why that is happening.

I am desperately trying to fix this problem and have no clue what to do now as I have tried few things already. Any help will be appreciated.





I have set my Itunes not to open when I plug any of my Apple stuff into my machine. Please open Itunes and check that you have enabled that feature. My system will also see the Iphone and Ipad as mass storage devices when I de-select the auto open feature.

As the power off and power on problems you are having. Happens with certain systems when any storage devices are left connected via USB during power on and power off. Remove them before you power down or power up is the easy fix.

Otherwise ensure your USB drivers are up to date and that you have enabled them correctly in your BIOS.

HiVizMan
01-21-2012, 04:27 PM
No problem my friend it is there. Edit--->Preferences--->Devices But if you did not know where it is then you most likely did not check the option three quarters of the way down.

All good. The issue is with your USB drivers. The ipod is just a symptom I think.

Download and install the latest Intel Chip-set drivers for your motherboard. http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22Intel+Z68+Express+Chipset%22#
The same for the Renaissance USB drivers http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=19880

Safe mode - You were very close. From the Windows Start-up menu, type the number for the Safe Mode option or press F5.

girish78
01-21-2012, 04:50 PM
The chipset drivers are upto date as I recently updated them. USB 2.0 drivers are upto date as well. Only the USB 3.0 drivers need an update. As I am connecting to USB 2.0 port, I dont think that is an issue. Thank you for guiding me with the Itunes setting but the problem still is the same. :(




No problem my friend it is there. Edit--->Preferences--->Devices But if you did not know where it is then you most likely did not check the option three quarters of the way down.

All good. The issue is with your USB drivers. The ipod is just a symptom I think.

Download and install the latest Intel Chip-set drivers for your motherboard. http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22Intel+Z68+Express+Chipset%22#
The same for the Renaissance USB drivers http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=19880

Safe mode - You were very close. From the Windows Start-up menu, type the number for the Safe Mode option or press F5.

HiVizMan
01-21-2012, 04:55 PM
The problem with the power on and power off of your system is it there with any other USB devices or only with the ipod?

girish78
01-21-2012, 05:05 PM
Havent tried with any other device. Will try and let you know. But I dont think it will be a problem as all other devices are responsive and I am able to safely eject them. Only this god forsaken Apple IPOD is driving me nuts. I have a Asus Rampage Mobo on AMD platform and Ipod is getting detected fine in that one. So definitely, something to do with my present system.



The problem with the power on and power off of your system is it there with any other USB devices or only with the ipod?

HiVizMan
01-21-2012, 05:09 PM
Yeah I guess it is mate. But just what it is that causes this is driving me nuts.

At one level it just does not make sense. Especially if all other USB devices that you plug into your set up work as expected.

girish78
01-21-2012, 05:11 PM
That is what is driving me buts for the past 7 days. Have been through various forums, even followed Apple troubleshooting guide but nothing works. :( :(

I feel like crying now.......



Yeah I guess it is mate. But just what it is that causes this is driving me nuts.

At one level it just does not make sense. Especially if all other USB devices that you plug into your set up work as expected.

girish78
01-21-2012, 07:43 PM
Itunes diagnostic....

Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.5.3.3
QuickTime not available
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45


Current user is not an administrator.
The current local date and time is 2012-01-22 01:11:16.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GTX 550 Ti
Intel Corporation, Intel(R) HD Graphics Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Device Connectivity Tests ****

iPodService 10.5.3.3 (x64) is currently running.
iTunesHelper 10.5.3.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Microsoft USB 2.0 Host Controller Simulator. Device is working properly.
ASMedia XHCI Controller. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

HiVizMan
01-21-2012, 07:56 PM
That tells us both that your motherboard is running just perfect.

Is Itunes helper running?

HiVizMan
01-21-2012, 08:00 PM
Try this please my friend

Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. To do this, follow these steps:
Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
Type the following command, and then press ENTER:
sfc /scannow
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

HiVizMan
01-21-2012, 10:02 PM
There are a couple of things different between your diagnostic.

First you are not logged in as administrator.
Second the USB devices mine look very different from yours.


Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Gigabyte Technology Co., Ltd. Z68X-UD4-B3
iTunes 10.5.2.11
QuickTime not available
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45



**** Device Connectivity Tests ****

iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Renesas Electronics USB 3.0 Host Controller
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

Texas Instruments 1394 OHCI Compliant Host Controller
VIA 1394 OHCI Compliant Host Controller. Device is working properly.

Connected Device Information:

girish78
01-22-2012, 03:26 AM
I ran the SFC Scannow and it did come up with errors it cannot fix. I looked up the Internet and it was regarding the Microsoft Genuine tool for validating Windows. As I am on a cracked version of Windows, did not do anything to fix it.

My mobo is Z68 Chipset. Not sure if your Mobo is the same but could you explain what do you mean by different. The strange thing is when I connect the Ipod I hear a sound which means it is getting detected. Dont know why it aint showing up in Itunes or My computer. The user account I am logged in is the Admin. Not sure why Itunes is detecting it as Non Admin account. I right click on I tunes and run as Admin and perform the test to check and it shows as the user is the Admin.

I can restart and shutdown the system with any other USB device connected. Only Apple Ipod is causing the issue. One more observation is that if IPod is connected and I plugin any other USB device, it does not get detected unless I unplug the Ipod. Also, with any USB device I can perform scan hardware changes and it responds instantly. With Ipod the when I perform Scan Hardware Changes it just keeps scanning forever. When I try uninstalling the device, that also does not get completed successfully and keeps uninstalling forever unless I unplug the Ipod.

Seems I pod is the malfunctioning device in all cases. Thanks for your help so far buddy and it is now 8 days I am struggling to fix this issue.




There are a couple of things different between your diagnostic.

First you are not logged in as administrator.
Second the USB devices mine look very different from yours.

HiVizMan
01-22-2012, 10:48 AM
Yeah if you are running a non-authentic version of Microsoft things can be problematic. Sorry can't do much more.

girish78
01-22-2012, 02:45 PM
Buddy, re-installing Windows have done the trick. All problems solved. Thank You very much. :D


Yeah if you are running a non-authentic version of Microsoft things can be problematic. Sorry can't do much more.

HiVizMan
01-22-2012, 02:48 PM
I am very pleased to hear that my friend. Now my head can stop being sore with the ipod problem :D :D

girish78
01-24-2012, 05:30 PM
Buddie, I think it is one of the Microsoft Updates which screwed up everything. I had this thing called USB Root Hub which was showing up in device and printers as Unspecified device. All working fine now. Thanks so much my friend for trying to help me out in this world. Really appreciate it. :)

By the way, which CPU cooler are you using?




I am very pleased to hear that my friend. Now my head can stop being sore with the ipod problem :D :D

debs3759
01-24-2012, 06:39 PM
If you are running a non-genuine (cracked) version of Windows, that can cause some hardware and associated software to not function correctly. When I had a downloaded copy (I bought a legit copy recently) and Windows genuine Advantage slipped through in one set of updates, it disabled all sorts of stuff (including, in my case, parts of the firewall!). Everything was there and detected, only the OS blocked some things from working as expected.

You might need to reinstall (if you do, then be careful when updating windows, as long as you have a cracked copy, and make sure WGA and other updates related to checking for legality don't get through).

girish78
01-24-2012, 06:43 PM
Thanks buddy, will keep that in mind. :)



If you are running a non-genuine (cracked) version of Windows, that can cause some hardware and associated software to not function correctly. When I had a downloaded copy (I bought a legit copy recently) and Windows genuine Advantage slipped through in one set of updates, it disabled all sorts of stuff (including, in my case, parts of the firewall!). Everything was there and detected, only the OS blocked some things from working as expected.

You might need to reinstall (if you do, then be careful when updating windows, as long as you have a cracked copy, and make sure WGA and other updates related to checking for legality don't get through).