No response on my RMA

[Need-To-Know]

Hey Cravin,

Yeah my RAT7 moves all over even when I am not touching it. Like a ghost is controlling it. lol
I did all of the FAQ standard fixes from the MADCATZ site but nothing works.

Maybe I am calloused now as it does not really bother me that I have to return it. Newegg has already issued me a full refund when they receive it back. (not even a restocking fee) Way cool mouse though.

Let me know what you find out about the MMO7. I had seen it but Newegg didn't have any yet. I might order one of these next.

Video card works good so far.

[CP2012]

Man I feel your pain. This level of customer service is bull****. It's like we're punished for buying top end product. If Asus can't stock reasonable levels of repaired and brand-new boards to ship out to their customers, then I'm not going to bother with them anymore.

I bought a Z77 WS board not long ago. After 30 something days it broke, not being able to detect all DIMMs and is missing many options it once had.

After setting up a RMA, nobody sent me any email in the promised 48 hours time frame. I called Asus for a few days now, all I get is "we don't have any WS boards in stock, so you're gonna have to wait". Then what the hell is the point of having a "Premium Service" program if you don't have any boards to cross ship in the first place?

I would send the board in if only there was some guarantee that it would come back to me in full working order. But having seen Asus' repair track record, I'm very hesitant that they can repair the combination of errors on my board or even get the board to me in the same condition that it is in. I'm in no mood to ship a board back and forth. I've had weeks of downtime already and this is just getting ridiculous.

**** me for buying a board that is not very popular. But why am I left holding the bag for buying an update-to-day premium $300+ product? Why can't Asus do the responsible thing and offer me a brand new WS or at the very least, offer me an alternative board?

[chrsplmr]

Welcome to ROGforum ... christpunchers .. First off .. Start a 'New' Thread .. (I would suggest in Non-ROG boards section.) [[This thread is from Feb.2012]]
Keep the focus on Your issue until it is resolved ... humbly suggested.

The very next thing I would do is : PM (PrivateMessege) cl-scott .. with any and all numbers, rma# ect .. and see if there is something he can do to 'walk' your board through this process ..

You raise some very interesting points and questions of the 'premium service' .. threads like this help to shine the
light in those dark spots. cudos.

TrackRecord? 'We' are quite proud of the 'track record' in 'Here' for such things .. Give 'them' a go.
Best of Luck.
Please, Keep us Posted ...c.