3 Days ago I received my Asus G51JX back from RMA... I decided to install my memory back in it today as I finally got some spare time.
Upon removing my laptops back cover. I heard a faint rattle sound whenever I moved my laptop around. After some inspection... I noticed it was coming from the GPU Cover.. When I inspected that cover (since they "replaced" my VGA Card) I saw that the entire mounting point was literally sheered off from the case or PCB of the motherboard. It gets better.. I went to call customer support.. and the tag for Asus Customer support had been REMOVED from the back of my laptop. (I know it was there when I sent it in last time because its where I looked at.... so its been purposefully removed)
At this point... As a consumer and purchaser of a 1300$ laptop that has been in for RMA 3 times twice because of a failed GPU. And now just plain sheer negligence of the repair person who did this last repair. What would your thoughts be? A 1300$ paper weight is expensive.
I've bought 6 Asus motherboards (Love them) and 1 Asus GPU (still waiting to buy a new one till I decide what i want). But when It comes to laptops I feel like I've been handed a lemon. And a blatent slap in the face by the RMA department. More specifically the person representing Asus who did the repairs and thought it would be a "great" idea to send a laptop back with sheered mounting points. I mean he replaced the GPU for heavens sakes. He KNEW the mounting point was sheered off.
To make things worse my Warranty is up in 7 days. Anyone know who I need to ask to speak to. Who can make this right?