What I do mind is the RMA department. They never seem to update information correctly. No one puts in updates tied to ones RMA accounts or laptops.
Its like they send you emails with this / that / resolution. Then the RMA tickets or SN's attached to laptops for those purposes's are never updated with said information.
I don't understand why its so hard. A. We added 6 month extended warranty to customers laptop. B. ..... Do nothing and make it impossible to find.
I prefer if B was. Actually add it to customers account. Or laptops S/N.