chrsplmr wrote:
Well said ... and agreed. From what i understand they are currently 'upgrading' those issues as well .. change in contracting or
whatnot ... if they dont have the same passion for this equipment as we do .. they need a different job.
Did you hear anything back from Mason OP ?
He never contacted me. I'm actually on the phone with customer support... On hold.
*Edit* Apprently all they are going to do is send me a refurbished unit. And With the quality of these G51JX's I am sure the GPU is going to burn up and fail in less then a year seeing as how my unit has gone through two in less then two years.
In two Years, a failed HDD, Failed Fans twice, Failed GPU Twice, Asus RMA department improperly packinging and shipping my laptop once.(I had 7 dead pixels when I recieved my laptop back from them and they made me pay to ship the laptop back to them the first time the GPU failed) And now this slap in the face. I'll never buy another Asus product again. If they want to replace crap with even more crap. Fine. I just won't buy anything from them ever again.
And out of these two years Asus RMA has had my laptop going on 7ish weeks now seeing as how I was shipped back a useless unit.
Aaron Lin @ Asus US was the one who is making this right. From the sounds of things.
After calling back and making my issue known... They have changed there decision to," send in the laptop and we will give a you a list of models to choose from for RMA replacement".... This.. may yet end in good measures. If it does end well the post will be updated to reflect that. And might continue buying there products.