I've sent my ASUS ENGTS250 in for RMA for the 4th time, 3rd time in about 7 months. A few questions for those more fortunate than myself.
1) Does ASUS ever replace a defective product or will they keep sending me the same card back, even though it keeps failing?
2) Does anyone reading this get ANY feedback from ASUS as to what is broken/fixed on a card that has been RMA'd?
I'm not stupid, yet I feel like I'm being treated as such by ASUS. I have many other of their products that are great, but one lemon leaves a sour taste in my mouth. How many times will ASUS keep RMAing a card and have it fail? Till the warranty runs out and I HAVE to buy a new one??? I asked for a replacement card since the time between RMA's keeps getting shorter but I doubt that will happen. Definitely not inspiring me to buy more from ASUS at the moment. More like inspiring my to do something else....
ASUS also needs to figure out what's wrong with their RMA database. I keep getting "System can't find records of your inquiry" after cutting and pasting the correct info from ASUS's RMA email to me. A phone call 'kinda' confirmed they know about me. Five minutes of mostly silence after waiting for 10 minutes, then a "It should be fixed by Monday". I asked why the database didn't have any record of me and they didn't know, which may be a perfectly honest answer, but strange.