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Thread: Windows 7 PROBLEM with USB 3.0

  1. #1
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    Arrow Windows 7 PROBLEM with USB 3.0

    Windows 7 PROBLEM with USB 3.0 , For Some Rev. 1.2

    Platforms: Dell Dimension 4550 3.06 Ghz P4 HT enabled
    Dell Dimension 4500 2.80 Ghz P4
    Addonics Host Controller 2-Port USB 3.0 PCI Controller AD2U3PCI
    WD My Book Essential 1130 2TB USB 3.0 / 2.0 external drive
    Transcend JF700 USB 3.0 16GB flashdrive
    Transcend JF700 USB 3.0 32GB flashdrive

    Operating Systems:

    Windows XP SP3 with NECEL-USB3-Host-Driver-10170-setup - works flawlessly

    Windows 7 Home Premium SP1 with RENESAS-USB3-Host-Driver-21281-setup - problematic
    Anything from 1 to 10 re-installations of USB 3.0 driver required for connection to take effect
    Once achieved, connection is solid, can backup etc BUT lost on restart - [Definitely NOT USB 2.0 performance, tested]

    Windows 8 Consumer Preview with Renesas USB 3.0 eXtensible Host Controller - 0096 (Microsoft) This driver is Native to WIN 8, when uninstalled , RE-installed automatically with 'Scan for Hardware Changes' or Restart
    Anything from 0 to 6 re-installations of USB 3.0 driver required for connection to take effect
    Once achieved, connection is solid, can backup etc BUT lost on restart - [Definitely NOT USB 2.0 performance, tested]


    OBJECT: Demonstrate that problem lies with WIN 7 / WIN 8 - Once connected, that will let your Host Controller, USB 3.0 drivers and CHIPSET, off the hook

    METHOD:

    A. Use USB 2.0 - Until the Windows 7 team get their fingers out, time lost trying to make USB 3.0 work, better used with that (slower) Backup.

    B: For those who want USB 3.0 to work and have the thrill of faster Access/BackUp

    1. TOOLS: (USB 3.0 Host Controller PCI/PCI-e in your machine or on MotheBoard)
    USB 3.0 Extention Cable (NOT 2.0), for ease of access(!)
    USB 3.0 HDD External Drive AND/OR Flashdrive- USB 3 AND/OR USB 2**
    [FlashDrive highly recommended for TroubleShooting]

    ** Host Controller and Ext. Cable can also handle USB 2.0, USB 1.1 - Part of WIN 7 weirdness is when connected, on occasion, USB 2.0 Flash Drive NOT recognised (although connection sound, LED, made) - Problem Not experienced with WIN 8 - Solution: Re-install driver - Step 2.(a)

    2.(a) INSTALL USB 3.0 Host Conroller Software/Driver (see list below)
    (specific to manufacturer of Card/MOtherBOard )
    - IF WIN 8 - not necessary - Native/BuiltIn xHCI

    REMOVE Flash Drive and/or External HDD - Devices - Inhibits/slows Install

    *** IMPORTANT *** Switch OFF Windows Update OR Disconnect from Internet
    Windows Update slows down/plays havoc with Install, drivers are on Disk

    IF ' [[Your Device is ready to Use]' message not appear (WIN 7 only), re-install - Step 2.(a)
    TIP*** Locate Downloaded Driver (Application) with Explorer and 'Send Shortcut to Desktop' - you may have to repeat re-install x no.Times

    PLUG IN USB 3.0 Extension Cable (Otherwise you'll be on your knees, many,many times - unless it's a Laptop) to your USB 3.0 PORT

    (b) PLUG IN USB 3.0 OR USB 2.0 FlashDrive - LED flashing, staying On, b-boing on speakers? - Good - Autoplay Window up? (might not be enabled) so check My Computer - Drive shown as 'Removable Drive'? - SUCCESS

    3. ROUTINE for Multiple Attempts to coax WIN 7 into USB 3.0 connectivity:

    REMOVE Flash Drive and/or External HDD - Devices Inhibit/slow Install

    (a) Start/Control Panel/Hardware&Sound then OPEN Device Manager (leave open)

    (b) Expand - Universal Serial Bus Controllers - (bottom or near to)
    Locate - Renesas Electronics USB 3.0 Host Controller - [OR Other] (Ignore Root Hub)
    Right click - select - Uninstall - Ok (If you tick box for 'delete driver', you'll need to re-install drivers) Step 2.(a)

    REMOVE Flash Drive and/or External HDD

    (c) Device Manager - Action (pull down menu) - Click on 'Update Driver Software..' / 'Scan for Hardware Changes'
    What you want to see: [installing Device Driver Software] (Not shown WIN8)
    Then: [Your Device is ready to Use] Good, but no guarantee of success - failure message?
    (There are 'Intermediate' Stages eg. Led On/Sound But No autoplay/Drive shown)
    Repeat Step 3.(b)

    PLUG IN Flash Drive and/or External HDD - Connection? then - (see Step 2.(b))
    IF NOT - REPEAT Step 3.(b) (As many times as you can bear, my limit - 10 times per session) ( 6 times for WIN 8)
    (IF you're getting nowhere , re-install driver - Step 2.(a)

    AVOID ReStarting/BOOT with USB 3.0 Devices Plugged in Port
    it may slow things up

    USB 3.00 Host Controller Software/Drivers tried on this Platform:
    For example (you may have Mahufacturer other than NEC/Renesas)

    NECEL-USB3-Host-Driver-10170-setup
    RENESAS-USB3-Host-Driver-21190-setup
    RENESAS-USB3-Host-Driver-21281-setup
    USB3.0_allOS_2.1.27.0_PV
    USB3.0_allOS_2.1.28.0_PV
    USB3.0_allOS_2.1.28.1_PV (from Intel!)
    renesas_nec_usb3_2.1.32.0 (www.station-drivers.com).exe) Also Lenovo

    All tried and working on this PLATFORM (Using latest)

    OPINION:

    This is a controversial topic, only in the sense that searches reveal many users with this problem and apparent silence from Microsoft (not slagging off, I am a fan)
    For Example: http://answers.microsoft.com/en-us/S...gquestion=true Microsoft Answers yields zilch for 'USB 3.0' search

    The fact that Microsoft are now collaborating with Renesas (was NEC) on WIN 8 Native (builtin in O/S) driver:
    Renesas USB 3.0 eXtensible Host Controller - 0096 driver means that it should work and any solution applied to WIN 7.

    This cannot be a priority for Microsoft, only gentle pressure from users might help.

    PROBLEM: Some Installations with WIN 7 don't encounter USB 3.0 bug, so:
    BLAME: MOTHERBOARD / BIOS [Old PC after all] OR
    Host Controller Hardware Card / Firmware OR
    Host Controller Software/Drivers OR
    OPERATING SYSTEM (o/s) AND even
    CHIPSET [ Ivy Brridge etc. - That leaves most of us, far behind]

    MY ARGUMENT and Simple Logic is:

    IF USB 3.0 works flawlessly with WINDOWS XP
    THEN Installations of WIN 7 and WIN 8 on the same Platform (Same Hardware),
    which exhibit no other problems and are perfeclly stable, should work.
    Once connection is established, USB 3.0 works flawlessly - no breaks or drops [Definitely NOT USB 2.0 performance, tested]

    There are enough clues above, for someone knowledgeable to push the envelope along,

    Putting it simply, WIN 7 / 8 are 'weak' in STARTING process even though Device Manager reports 'This device is working properly.'
    It might reside at the Boot/Logon stage

    BEWARE of 'Intermediate' Stage in Above Install/Re-Install Routine:
    FlashDrive LED is on, Host Controller - 'This Device is woking properly' (Properties)
    but no sound or Drive in Computer/Explorer - or Disk Drive in Device Manager persevere with Step 3.
    [not impossible, but impractical to attempt with Ext. HDD with weak LED]

    No guarantee that this Method Operandi will NOT harm your Windows O/S,
    but This PLATFORM has suffered NO ill effects, after 1K+ attempts... WINDOWS is
    pretty robust animal
    Project started with Windows 7 install Nov'11
    'It's like priming a pump, eventually less attempts are required (System learning?)

    At no time has connection, once established, dropped on this PLATFORM and
    (Disconnected). Set Disk Drive-Properties- Policies - Quick Removal (Default) in
    Device Manager

    "This is as RANDOM AS IT GETS" - Ed.

    Possible clue: WIN 8 came up with this error in Device Manager (USB Mass Storage Device) - 'Port Reset Failed' - {Code 29) when Flashdrive plugged in on BOOT/LOGON


    That's all folks



    PS. What ever you do, don't mention the CHIPSET, I mentioned it once but i think i got away with it... (Oh no you didn't) {Courtersy of PCReview, Seven Forums)


    May 14, 2012


    Windows 7 PROBLEM with USB 3.0 For Some (this)
    Windows 7 PROBLEM with USB 3.0 PART TWO - Continuing Quest
    Windows 7 PROBLEM with USB 3.0 PART THREE - Interim Report
    Windows 7 PROBLEM with USB 3.0 PART FOUR - Green Shoots


    Links:
    Part One: http://rog.asus.com/forum/showthread...untry=&status=
    Part Two: http://rog.asus.com/forum/showthread...untry=&status=
    Part Three:  http://rog.asus.com/forum/showthread...untry=&status=
    Part Four http://rog.asus.com/forum/showthread...untry=&status=


    http://communities.intel.com/docs/DOC-19413
    Last edited by zirc99; 05-20-2012 at 06:29 AM. Reason: Revsion 1.2

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    Super Moderator Array HiVizMan's Avatar
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    I like you work and methodology my friend. Very good post thank you.

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    Congratulations on an excellent site, best i've encounterd so far

    & thanks for your support and of your viewers

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    Update: MAY 22, 2012
    :
    For the Seekers of USB 3.0 connectivity in WINdows 7:

    and the followers of the Windows 7 PROBLEM with USB 3.0 PART Series

    Major Development - "Serendipity in Word and Deed": has ocurred

    A Semi-Automatic version of the Routine** is attainable (Free, of course)


    SEE (link below):

    Windows 7 PROBLEM with USB 3.0 PART 5 - Rollin' News Rev. 1.0
    http://rog.asus.com/forum/showthread...untry=&status=



    Well, we've got somewhere, a LESS Laborious Routine for fellow 'Glitch' sufferers:
    Applies to: WIN 7, WIN 8, (Vista, not tested) (cont.)
    Last edited by zirc99; 05-22-2012 at 06:12 AM. Reason: link correction

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