On my 3rd G75 :(

[Daylife]

Well so far this is my 3rd G75.....The first one the border around the screen was completely popped off, the 2nd G75 the subwoofer seemed like it was blown. Now im on my 3rd G75 and yesterday when i opened it the bottom panel to get to the internals was screwed in but half of it was popped off and im missing one of the rubber piece on the bottom......... Awesome QA Asus lol. I called asus to see if they would ship me ONE rubber piece just so i can put it on and thats it, but they told me that i would have to send in the entire computer LMFAO.....So the guy gave me a website us.estore.asus.com which does not have the part, so that was a total waste of time.

Now i dont know what to do, if i spend $1250 of my hard earned cash im expecting a product to be assembled correctly, especially a "gaming" laptop. I dont know if i should go back to best buy and exhange it again and open the new one right in front of them.

[fuzon1337]

Now i dont know what to do, if i spend $1250 of my hard earned cash im expecting a product to be assembled correctly, especially a "gaming" laptop. I dont know if i should go back to best buy and exhange it again and open the new one right in front of them.

Perhaps that would be the best, and tell them to not take in defective products :P You shouldn't miss anything when you take it out of the box, and certainly all should be correctly assembled.

[Daylife]

Perhaps that would be the best, and tell them to not take in defective products :P You shouldn't miss anything when you take it out of the box, and certainly all should be correctly assembled.

They said that they will be getting a new shipment on Saturday so ill be taking it in for an exchange i guess.....Again.

[BrodyBoy]

They said that they will be getting a new shipment on Saturday so ill be taking it in for an exchange i guess.....Again.

You know, I'd think twice about that "open and inspect it at the store" idea.

Let me explain: They're probably already a little leery of you after three returns and likely looking for reasons to get rid of you. (Don't take it personally...they just don't want to see you walk through the door with another Asus box under your arm!) So I'd be concerned that the store "inspection" would be considered an affirmation, on your part, that the replacement unit is perfect, when in fact there's no way to really know that at the store. What if the GPU starts acting up after a week? What if the subwoofer rattles? What if you start to notice missed keystrokes once you have to type something longer than a test sentence? Etc etc etc.....

But you take it back and they say "hey, we all looked at it and agreed it was fine when it left the store. You can't return this one as defective. Call Asus for warranty service or pay a 15% restocking fee. No exchange this time."

As you have (unfortunately) already discovered, the variety of potential defects and problems with Asus products is not negligible. You certainly wouldn't want to do anything that will limit your return options if the next one has problems as well.

[Daylife]

You know, I'd think twice about that "open and inspect it at the store" idea.

Let me explain: They're probably already a little leery of you after three returns and likely looking for reasons to get rid of you. (Don't take it personally...they just don't want to see you walk through the door with another Asus box under your arm!) So I'd be concerned that the store "inspection" would be considered an affirmation, on your part, that the replacement unit is perfect, when in fact there's no way to really know that at the store. What if the GPU starts acting up after a week? What if the subwoofer rattles? What if you start to notice missed keystrokes once you have to type something longer than a test sentence? Etc etc etc.....

But you take it back and they say "hey, we all looked at it and agreed it was fine when it left the store. You can't return this one as defective. Call Asus for warranty service or pay a 15% restocking fee. No exchange this time."

As you have (unfortunately) already discovered, the variety of potential defects and problems with Asus products is not negligible. You certainly wouldn't want to do anything that will limit your return options if the next one has problems as well.

True, but damn...i just want a working Laptop i want to be ready for Diablo 3 lol.....and i dont want to keep waisting gas on going to best buy. lol

[BrodyBoy]

True, but damn...i just want a working Laptop i want to be ready for Diablo 3 lol.....and i dont want to keep waisting gas on going to best buy. lol

Hey, I can empathize. It took us three tries to get an acceptable G74....

[Daylife]

Hey, I can empathize. It took us three tries to get an acceptable G74....

I hate being that annoying cutsomer coming in multiple times for the same item lol. If this next one that i get doesnt work or come assembled correctly im going to give up and get something else.....

[Brian_ROG]

Sorry to hear about all of your issues. I don't think that is normal for asus products. I've always known them to be of great quality. Good luck in your next exchange. Hope it goes well for you!

I just got my new G75 on tuesday from Newegg, and it's absolutely perfect. Fast and beautiful.

[chrsplmr]

Brody, I had to stop and say .. above is some of the best well reasoned advice i have ever read .. perfect sense.

B_ROG...........Awesome.. Welcome to ROG.c.

[Holy]

Hope you get a good one this time i just got mine yesterday buy gonna have to rma it back to the company i bought i for to fix my back-lit keyboard.