24 days

[jd2266]

in my opinion a company such as asus should treat there customers well.most of there products are top dollar and the best of the best.it seems just by reading the forum here lateley that customer service for asus is horrible.i do see that mason goes above and beyond to help many on this forum,the real question is though why doesn't asus start treating there customers better.jmo

[milomilo]

Well, i trust you guys but luckily my problem seems to be resolved. Today i called for the last time and a few hours later my status went from "Waiting for spare parts" to "ready for shipping".
Now lets just hope they shipped it back repaired

Now. i love asus products, and thats why i bought the laptop. I used to make all my computers with them, but that was when i lived in Europe. I have never experienced such bad customer service in my life here in USA, and that is really bringing them down. I will probably after this not buy ASUS anymore, at least not until they get their act together.

The RMA took 1 month
took 7 phone calls
they promised to call me back 3 times and never did.
I was patient for a month, and the last few days i just got mad because i lost a heap of money because of it
anyway, lets hope i don't have to deal with RMA again, but if i have to i will make sure to post it here and to PM Mason.
Thank you for your help and support everyone!
I really appreciate it.

[HiVizMan]

Both of you are correct. ASUS should provide better support to all their customers. And I hate it when folks say they are going to call you back and then they never do.

Please keep us all informed how it goes.