Problems with new Xonar Phoebus

[Kraion]

Hello,
I am also the "Not-so-proud" owner of a Phoebus soundcard.
My problem description - Battlefield 3 will slow down to a crawl and freeze while giving out a steady "feedback" sound which shifts tones for every frame it advances. The freezes seem to appear after ~10 min of gameplay. The game will then quit to desktop.

My specs:
Motherboard: MSI Eclipse (Latest Bios)
CPU: Intel i7 920 (Latest Chipset, not OC'd)
VGA: Sapphire 6970 Toxic Edition (Latest AMD Catalyst, not OC'd)
RAM: 12GB DDR3 (Also not OC'd)
Windows 7 Enterprise x64
Latest DirectX Drivers
With/Without antivirus.

Phoebus Driver version: 7.0.1.19
Firmware Version: 1014
CPL Version: 2.0.0.7

Since BF3 is the only game I play right now I cannot confirm problems with other games.
But I can successfully pinpoint the issues to the Phoebus card and/or its drivers.
I have tried what I believe to be the most complex variation of combinations of settings in the Phoebus Control pannel, without any kind of improvement or worsening of the issue.

My previous card(s) - Creative X-Fi Titanium, Onboard (Realtek) and a Plantronics USB headset (just for testing, the Phoebus has only a Sennheiser PC360 Attached to it).
All other cards have been (of course) either physically removed or deactivated while the Phoebus is installed.
NONE of those cards ever caused any issues. Not to mention my computer has never, not once, caused neither a crash, freeze, bluescreen or whatsoever under an circumstances.

Problems started after installing the phoebus card and cease as soon as the card is replaced and drivers removed.
I have also managed to reproduce the problem by installing the card on my GF's PC (Similar specs, but completely different hardware vendors).

After reading most of the posts in this thread, it is more than evident that this is not only a very common issue but it also seems to be a universal problem and not just an isolated issue.

Needless to say, I am extremely disappointed with ASUS - not only for delivering sub-par quality for a USD 200+ soundcard (HEY! Other people buy almost a whole PC for that money!) but for the lack of support it has received so far. ASUS claims to be the biggest computer components manufacturer in the world, yet they seem to invest more time and money covering up their mishaps than trying to fix them.

I just hope this is not a general hardware design issue...

PS: The other issue I am having with this card is rather hard to explain... When watching a movie/video it seems as if the volume raises the longer you hear speech... as if in... hmm... a curve starting at a very low barely audible volume, and after the first 0,5sec or so that a character starts speaking it will peak in volume and just before he ends his sentence the volume will drop down to almost zero again.

to whoever cares... thank you.

[firekiller44]

did you try this?
c&p

So i just figured out something, I had the sound virtualiser on for speakers and headphone, i only use headphone, when I took it off for speaker and left it on for headphone the game (mw3) we get supper lagggy after about 10 min, I enabled it again for speaker and no problems.

you have to have it on for both even if you only use one.

[Budz1179]

i found the only way to play Bf3 right now is to uninstall the asus drivers and let windows use it's High Def Audio Drivers... atleast im playin while we wait for fix....

[Sekin]

Near one month without a fix !!!
WE ARE WAITING FOR A FIX !!! NO RESPONSE , NO INFORMATION ABOUT THE ISSUE.
I tried to contact asus but impossible to get a response... you need to send an email....
ASUS SUPPORT AND COMMUNICATION = 0

After one month without a fix I want to know if it's possible to get a refund from asus.

I JUST WANT TO ENJOY FULLY OF MY PHOEBUS CARD THAT I PAID 180€ !!

I think I am not alone thinking the same

[HEMAH]

Hi, I'm a Call of Duty 4 player (please BF players do not hit me :O) and it uses Punkbuster too, and I have the issue that you have.. I bought this card today. And it being my main game I'm pretty upset because I was really happy to have a sound card and being it from ROG and then..

What happens to me is I'm playing and for no reason it lags and I have to do cntrl alt del and hope to hit the button of open tasks gestor (don't how it's called in english) in the milisecond stops lagging before lagging again, and going to desktop stops it and if I go back in the game I notice that I got server disconnected, and I've noticed too that I got kicked by punkbuster because I tried to join the same server again and I was kicked for 2min.

I was really hoping that this card was amazing and blow my ears away and all that good stuff and being my first ROG product I was so excited :|

(I'm living in switzerland if that matters.)

[Sekin]

Hi, I'm a Call of Duty 4 player (please BF players do not hit me :O) and it uses Punkbuster too, and I have the issue that you have.. I bought this card today. And it being my main game I'm pretty upset because I was really happy to have a sound card and being it from ROG and then..

What happens to me is I'm playing and for no reason it lags and I have to do cntrl alt del and hope to hit the button of open tasks gestor (don't how it's called in english) in the milisecond stops lagging before lagging again, and going to desktop stops it and if I go back in the game I notice that I got server disconnected, and I've noticed too that I got kicked by punkbuster because I tried to join the same server again and I was kicked for 2min.

I was really hoping that this card was amazing and blow my ears away and all that good stuff and being my first ROG product I was so excited :|

(I'm living in switzerland if that matters.)

This is a super card with a great sound !! but it's doesnt need the appelation of ROG sound card if we can't play with it.
I am curious by the bank test of this card... just launched the game and quit to confirm there is no bug lol

But it's the only brand that you can't get a support by phone !!!
always need to contact them by email and after that you get a stupid response at your question lol
(for me install the new driver and test all your pc components one by one ....)

HEMAH , use the windows driver if you want to play without problem
that's the only solution for the moment...

WE WANT A COMPENSATION FROM ASUS (BATTLEFIELD 3 PREMIUM FOR FREE lol)

Sorry for my angry but waiting near one month a fix it's not normal !!!

[.Deep]

forget it..asus is not asus anymore..marketing takes hand..

[thegovernment]

Ya with the new map packs out, it's even more annoying that BF3 doesn't work properly. like REALLY annoying. At one point tonight, I came very close to taking this out of my case and snapping it in half. It would be nice if ROG got this fixed soon, it's been a long time and I can't even send this card back. I'm stuck with it.

[HEMAH]

This is a super card with a great sound !! but it's doesnt need the appelation of ROG sound card if we can't play with it.
I am curious by the bank test of this card... just launched the game and quit to confirm there is no bug lol

But it's the only brand that you can't get a support by phone !!!
always need to contact them by email and after that you get a stupid response at your question lol
(for me install the new driver and test all your pc components one by one ....)

HEMAH , use the windows driver if you want to play without problem
that's the only solution for the moment...

WE WANT A COMPENSATION FROM ASUS (BATTLEFIELD 3 PREMIUM FOR FREE lol)

Sorry for my angry but waiting near one month a fix it's not normal !!!

Is a fix going to be available? is that a sure thing? Or should I send this card back? (can I even send it back? saying it has a problem with punkbuster? Oo)

Please tell me how do I use the windows driver, I have the latest from the website.

[keineAhnung]

Good Morning

I have the same problem I send the card back also because even here nothing does! will also write it is purely on the driver!

My System

Asus Extreme IV * i7 3930K @ 4,5 GHZ * EVGA GTX680 HC* 4x4GB (16GB) G.Skill RipJawsZ 16GB DDR3-2133 * BeQuiet 1000W *
Crucial m4 SSD 256GB * WD Black 1TB * SilverStoneTJ07 @ Wakü * Windows7 Ultimate