G75VW Random Reboot

[john_from_ohio]

ASUS Live Update has been reported to reboot systems unexpectedly when perfroming an update. The other users who report similar issues will want to confirm that is NOT what actually happened.

Thats handy to be aware of thanks! Not that Asus Live Update is still installed on machine ... but for many others it probably still is.

[m3rcer]

I'll chime in a little... my G75vw-bbk5 also does the (not so) random reboot. Tho it only does it a few minutes out of hibernation, shutting the lid, then opening it up later. So now I just don't do that. I just turn it off. Since I have an SSD for boot drive it's not a big deal.

[Ami Yuy]

This is happening to me too!!! (Auto restart turned off, no blue screen)

I JUST finished a complete reinstall of Windows because I thought I might be having driver issues from the previous one. All my drivers are up-to-date as far as I can tell, and I have ZERO Asus Bloatware installed (only the ATK package).

It is completely random. This time it was as I was adjusting my power settings, it's happened while browsing the internet several times, and after closing Remote Desktop once. It's actually never happened while a long-term or high-graphic thing has been running. I've been able to do hours and day-long back-ups and installs without any interruption, even while using it, even play StarCraft II, League of Legends, or World of Warcraft for yours without issue. It only seems to happen to me so far when the computer is idle other than doing something very simple.

I ran Windows RAM checker and it said everything was fine.

I don't /want/ to send it back as I had to return my first order (a G74) for a defective screen/gpu and then had to wait weeks for this one to arrive, and I just spent an entire day reinstalling again... This is EXTREMELY frustrating!

Should I try taking out the SSD I installed? (Which will be a pita because then I'll have to install Windows to the other HD since I wiped it.) Is there nothing else I can do?

Stock G75VW-AS71
Intel Core i7 2.7 GHz Processor 2.3GHz
16 GB DIMM
750 GB 7200 rpm Hard Drive, 256 GB m4 6Gb/s Solid State Drive self-installed
NVIDIA GeForce GTX 660M 2GB GDDR5
Windows 7 Pro 64 bit
No idea about BIOS

[john_from_ohio]

This is happening to me too!!! (Auto restart turned off, no blue screen)

I JUST finished a complete reinstall of Windows because I thought I might be having driver issues from the previous one. All my drivers are up-to-date as far as I can tell, and I have ZERO Asus Bloatware installed (only the ATK package).

It is completely random.

I would think that you should take a shot at BIOS ... 307 is latest ... probably back a level if you have not done this update. Do not do it in windows burn update to flash drive and run BIOS update utility from BIOS ( F2 on restart ).

I have my power settings to never go to sleep when power is plugged in. Wondering if you have something funky in that setting or are experiencing somehow the problem described ... my machine also runs from SSD and I just shut it down when finished using it otherwise it stays on.

Good luck!

[dstrakele]

If I were experiencing this issue, I'd try to reproduce the random reboot from within Express Gate Cloud. This is an ASUS BIOS Extension that allows you to quickly startup (in 15 seconds or less) by pressing the ROG button instead of the Power On button. The Windows 7 OS is not yet loaded when you are in Express Gate Cloud. You have limited functionality, such as Browsing, social networking, or playing music or videos.

Getting a random reboot in Express Gate indicates a very basic issue that cannot be resolved in Windows. It means you should return or exchange your laptop.

If you do wish to troubleshoot further, you could run memtest86+ to confirm if your memory is sound.

[Ami Yuy]

I would think that you should take a shot at BIOS ... 307 is latest ... probably back a level if you have not done this update. Do not do it in windows burn update to flash drive and run BIOS update utility from BIOS ( F2 on restart ).

I have my power settings to never go to sleep when power is plugged in. Wondering if you have something funky in that setting or are experiencing somehow the problem described ... my machine also runs from SSD and I just shut it down when finished using it otherwise it stays on.

I'm not going to mess with the BIOS myself, that'll have to wait till my husband gets home. I just cleaned up the Power Management High Performance profile to turn off all the auto-sleep/hibernate stuff and disabled turning the hard drive off after X amount of time. I know the previous install I hadn't messed with most of that. We'll see what happens.

If I were experiencing this issue, I'd try to reproduce the random reboot from within Express Gate Cloud. This is an ASUS BIOS Extension that allows you to quickly startup (in 15 seconds or less) by pressing the ROG button instead of the Power On button. The Windows 7 OS is not yet loaded when you are in Express Gate Cloud. You have limited functionality, such as Browsing, social networking, or playing music or videos.

Getting a random reboot in Express Gate indicates a very basic issue that cannot be resolved in Windows. It means you should return or exchange your laptop.

If you do wish to troubleshoot further, you could run memtest86+ to confirm if your memory is sound.

Express Gate Cloud has to be installed, correct? And it's that ROG icon button next to power?

Is memtest86+ any better or different than the built-in Windows 7 one? (I'm reading up on how to use it, just curious.)

[dstrakele]

Express Gate Cloud came installed on G74SX systems. I'm uncertain if it is on the G75 or G55 Series systems. But it's easy to find out. Just press the ROG button to start your system instead of the Power On button. It'll boot very quickly into Express Gate if it is installed. Then you can attempt to reproduce the randow reboot issue.

Memtest86+ offers the ability for a more intensive check of the memory than Windows memory diagnostic utility. I recommend running at least 3 passes. ANY errors reported are a fail.

[Asakura]

sorry for the necro but this is one of the few usefull links that appears with "g75vw random reboots" on google so..

this happened to me twice I LOVE this machine, with the thermal paste from HID its super cool (running at 16 celcius in a cool room and in battery saving, 22 at 32~35 degrees ambiental)

but the reboots and the fked up graphic card connector courtesy of the bad labor of HID (if i bend the laptop where the video card is, video goes out), are going to make me send this machine for warranty in a few months.

anyways the random reboots on my machine have a pattern.

its hibernation. everytime that i do a hibernation something weird happens, once the hibernation file went to hell and i had to start from 0, and the random reboots happens when i do hibernation, not when i send the laptop to sleep.

there is something bios level with the hibernation, that may be the cause for many of us

[Ami Yuy]

sorry for the necro but this is one of the few usefull links that appears with "g75vw random reboots" on google so..

this happened to me twice I LOVE this machine, with the thermal paste from HID its super cool (running at 16 celcius in a cool room and in battery saving, 22 at 32~35 degrees ambiental)

but the reboots and the fked up graphic card connector courtesy of the bad labor of HID (if i bend the laptop where the video card is, video goes out), are going to make me send this machine for warranty in a few months.

anyways the random reboots on my machine have a pattern.

its hibernation. everytime that i do a hibernation something weird happens, once the hibernation file went to hell and i had to start from 0, and the random reboots happens when i do hibernation, not when i send the laptop to sleep.

there is something bios level with the hibernation, that may be the cause for many of us

I was considering whether to bump this thread or not and was also waiting to make sure my problem had gone away before doing so, and it seems to have, so...

I agree that it is Hibernation causing it at least for some of us. After replacing both the laptop and the SSD with brand new ones (same brands and models) and doing another clean Windows install, it was still happening. I finally made the connection with the laptop having Hibernated beforehand (it varied in how long after Hibernate it rebooted from hours to minutes) and stopped using it...and voila, no reboots for a week now! The time that finally decided it for me was when it refused to turn back on after being put into Hibernate overnight.

Sleep on the other hand works perfectly fine!

[dstrakele]

If you're encountering problems Resuming from Hibernation, try recreating the HIBERFIL.SYS file where Windows stores the memory image of your system when it hibernates.

Launch a Command Prompt by right-clicking on its icon and choosing "Run as Administrator" from the popup menu. Then enter the command: powercfg -h off

This will disable Hibernation and you can now delete C:\hiberfil.sys.

Turn Hibernation back on with the command: powercfg -h on
and a new hiberfil.sys file will be created (that hopefully will resolve your "Resume from Hibernation" issues).