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Thread: Problem with USB 3.0 and Razer Naga Epic

  1. #1
    ROG Guru: Orange Belt kiba +20 kiba's Avatar
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    Problem with USB 3.0 and Razer Naga Epic

    I have a regular razer naga that I've been using for years, the software for it works great for it on all of my laptops including the G75(strange). Since my gf started playing MMO's and learned on the mouse, I decided to give it to her and get a razer naga epic to replace it. The mouse works great, looks great etc... but the software which lets you customize the buttons, lighting colors and whatnot does not recognize the mouse, it says
    "No Razer Naga connected. Application will close now."
    I tried it with the dock, and also plugged the cord in directly, but still nothing. I installed the software on the desktop and also my other two laptops, and it works fine on all of them. Since the G75 has all USB 3.0 ports and the others have 2.0, I figured it might be a problem with that, but i dunno. I know that if I update the USB drivers they will go kaput on me so thats a no-go. The mouse works, like I said, I just cant customize the buttons, which I do for certain games on occasion, so its not an urgent issue, but any help would be, as always, much appreciated.
    ROG Notebooks: G75VW, G74SX, & G73JH
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  2. #2
    ROG Guru: Orange Belt kiba +20 kiba's Avatar
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    anybody have this mouse? or a similar issue?
    ROG Notebooks: G75VW, G74SX, & G73JH
    Gaming Rig: ASUS Rampage IV Extreme | ASUS GTX 560 Ti's x2 - SLI | 16gb Corsair Vengeance 2122 ram | OC'd i7 2600K - WC'd (2x Cougar Vortex on Corsair H100) | Crucial M4 SSD's x2- Raid0 | 850W Power Supply | Repurposed Alienware ALX Case w/ top reservoir fins, mood lights still work!

  3. #3
    ROG Guru: Orange Belt Holy +10
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    i would actually buy one and test but i would not receive it in time(going out of town for the summer thank god its hot in Texas)
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  4. #4
    ROG Guru: Orange Belt kiba +20 kiba's Avatar
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    have fun on your vacation, i wouldnt want you to buy a $120 mouse to have the same problem as me.
    ROG Notebooks: G75VW, G74SX, & G73JH
    Gaming Rig: ASUS Rampage IV Extreme | ASUS GTX 560 Ti's x2 - SLI | 16gb Corsair Vengeance 2122 ram | OC'd i7 2600K - WC'd (2x Cougar Vortex on Corsair H100) | Crucial M4 SSD's x2- Raid0 | 850W Power Supply | Repurposed Alienware ALX Case w/ top reservoir fins, mood lights still work!

  5. #5
    ROG Guru: Orange Belt Holy +10
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    i also have a gaming desktop and a g73sw to try on lol
    G75vw DS71
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    Nvidia gtx 660m
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  6. #6
    I had a similar issue using the Star Wars TOR Gaming Mouse on my G73. If I installed Synapse on other computers and connected the mouse it would work. If I tried to use it on my G73 it would not detect it. After hours of troubleshooting it I determined that it was a driver issue. I only got it to work by doing a fresh install of Windows.

    How I determined it was a driver issue was I had another Star Wars TOR Gaming Mouse before this one that did not work at all after updating it. I think somewhere trying to uninstall Synapse after the bad updates something from Razer did not remove correctly which is why I was having trouble getting my new mouse to work.

    The only reason I did a fresh install was because I had order the G75 and was waiting on it to arrive so I figured I would give it a shot. Being that it worked on all the other computers that I have here at home and at work and also when I did a fresh install. I think it was just a driver issue.

    It would say that it had the Razer Common Driver installed but Synapse would not detect the mouse or dock and it still did not function. After the fresh install it worked fine and it worked fine when I plugged it up to my G75. I don't know if maybe there is an issue conflicting with it from the old Naga that you had. See if you can restore your computer to a point before you plugged up the Naga Epic and then uninstall synapse and try again. Maybe that will work. I didn't have much luck with Razer Support besides hem telling me to wait for updates to fix the problem.

    Let me know how you make out. Good Luck!!

  7. #7
    ROG Guru: Gold Belt dstrakele +75 dstrakele's Avatar
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    1) Did you see this page: http://help.razersupport.com/us-en/r...&rid=400004308

    It states:

    Q: I downloaded Razer Synapse 2.0 and now when opening the configurator I receive an error saying that no mouse is detected.

    A: Please be sure you are opening the Synapse 2.0 driver and not the traditional driver. Once you have download Razer Synapse 2.0 you should be using Razer Synapse as the exclusive driver interface for your Naga. You should not attempt to use the traditional driver once Synapse 2.0 is installed.


    2) Have you installed the latest Razer Naga Epic firmware?


    3) Otherwise, I think you are heading down the right track with USB 2.0 vs 3.0 support. Is it possible to enable "USB 2.0 Legacy Support" in the G75 BIOS?
    Last edited by dstrakele; 06-05-2012 at 06:47 PM.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  8. #8
    I have the naga epic.

    I did notice that even though windows said "successfully installed driver" it did not work until I installed the driver and app from razer.

    Other than that it has worked flawless...man do I love this thing.

  9. #9
    ROG Member Marinesrule1980 +10 Marinesrule1980's Avatar
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    I have noticed that with the new driver it makes me log in to the mouse software to do any button programming.
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  10. #10
    ROG Guru: Orange Belt kiba +20 kiba's Avatar
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    i did updadte the firmware on the dock and the mouse as soon as i got it, but let me try some of the other things you guys suggested and post progress.
    ROG Notebooks: G75VW, G74SX, & G73JH
    Gaming Rig: ASUS Rampage IV Extreme | ASUS GTX 560 Ti's x2 - SLI | 16gb Corsair Vengeance 2122 ram | OC'd i7 2600K - WC'd (2x Cougar Vortex on Corsair H100) | Crucial M4 SSD's x2- Raid0 | 850W Power Supply | Repurposed Alienware ALX Case w/ top reservoir fins, mood lights still work!

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