G75VW-TS72 with random BSOD...

[MPelissari]

Hello!

I´m very new to the forum, and also to a rog type gaming laptop, i have recently purchase in a compusa shop a G75VW-TS72, on the secound day saw some updates avalible on Asus Update, after the update had some issues with the usb 3 ports nothing were working after the updates, so i tried to uninstall the driver (from the CD that came with it) and reinstall, no success, so i used the last know good configuration, every thing came back working, but short after i was getting randoms BSOD, so today i have tried to re-install Win 7, but as soon as i started to instal the usb driver and others BSOD again, and always with the same message, IRQL_NOT_LESS_OR_EQUAL,some of the BSOD is very random there are some days that doesn´t even happen, temperature is great, monitoring with real temp in the background while play or doing any thing else, have tried everything that i know, my only detail is i cannot return to the store for a new one since i´m currently living in Brazil... i will now try to install the updated drivers avalible in asus website... any tips?

[dstrakele]

Was the Intel Chipset driver version 9.3.0.1020 the first driver you installed after the Windows 7 installation?

[Jae Hoon]

Hi

After doing update today, all the USB ports are not working at all!, nothing is detected.

I downloaded the USB drivers drom ASUS support site. It says the install y complete and must restart. After doing this nothing change the situation

ASUS, shame on updates. It seems give more problems than solutions.

Sorry guys for this sad-like comment but i am getting disappointed of ASUS. First time i bought, i mean i spent not a small money and i expected more respect to customers not giving this kind of problems.

Hehe, sorry again, this not the forum, btw great machine but lacks support.

Any other ideas?

[dstrakele]

@Jae - Did you try a Windows System Restore to a Restore Point before the ASUS Live Update? That should undo the changes that caused your USB issue.

[john_from_ohio]

Hello!

I´m very new to the forum, and also to a rog type gaming laptop, i have recently purchase in a compusa shop a G75VW-TS72, on the secound day saw some updates avalible on Asus Update, after the update had some issues with the usb 3 ports nothing were working after the updates, so i tried to uninstall the driver (from the CD that came with it) and reinstall, no success, so i used the last know good configuration, every thing came back working, but short after i was getting randoms BSOD, so today i have tried to re-install Win 7, but as soon as i started to instal the usb driver and others BSOD again, and always with the same message, IRQL_NOT_LESS_OR_EQUAL,some of the BSOD is very random there are some days that doesn´t even happen, temperature is great, monitoring with real temp in the background while play or doing any thing else, have tried everything that i know, my only detail is i cannot return to the store for a new one since i´m currently living in Brazil... i will now try to install the updated drivers avalible in asus website... any tips?

I would suggest restoring your system to the factory default ( F9 on a restart ... or is it F8 ) and then immediately turn off "uninstall" asus live update ... do the update ONLY to the latest asus recovery utility and then burn your self a set of recovery disks.

Some really really bad things happen when using the asus live update program apparently ... protect yourself against it!

[MPelissari]

Was the Intel Chipset driver version 9.3.0.1020 the first driver you installed after the Windows 7 installation?

not with that version, i have installed the one that comes with the computer on the CD Driver, since i´m on my 3 windows re-install today, i will try with that version to see if that helps, also noted with a fresh start up my CPU usage goes to 100% some times, i´m installing windows 7 ultimate with no service pack, i´m trying to get a new ISO with a service pack 1 already installed, since my win 7 ult is very old... i will try and keep posted... thanks for the help, no drivers no BSOD with driver start getting BSOD... too strange...

[MPelissari]

Hi

After doing update today, all the USB ports are not working at all!, nothing is detected.

I downloaded the USB drivers drom ASUS support site. It says the install y complete and must restart. After doing this nothing change the situation

ASUS, shame on updates. It seems give more problems than solutions.

Sorry guys for this sad-like comment but i am getting disappointed of ASUS. First time i bought, i mean i spent not a small money and i expected more respect to customers not giving this kind of problems.

Hehe, sorry again, this not the forum, btw great machine but lacks support.

Any other ideas?

I had the same problem, but i did that with my when i first got the laptop, now build up some other problems, try using the last know good configuration prior to the usb update, it should work....

[john_from_ohio]

not with that version, i have installed the one that comes with the computer on the CD Driver, since i´m on my 3 windows re-install today, i will try with that version to see if that helps, also noted with a fresh start up my CPU usage goes to 100% some times, i´m installing windows 7 ultimate with no service pack, i´m trying to get a new ISO with a service pack 1 already installed, since my win 7 ult is very old... i will try and keep posted... thanks for the help, no drivers no BSOD with driver start getting BSOD... too strange...

Personally I would recommend recovering your system first then turning off asus live update then doing the upgrade to Windows ultimate ... along with burning a set of recovery DVDs ...

[MPelissari]

Personally I would recommend recovering your system first then turning off asus live update then doing the upgrade to Windows ultimate ... along with burning a set of recovery DVDs ...

well, the option of recovering the system with the partion that asus created won´t be possible since i have re-did the partion to only one hard drive, i could burn the 4 dvds that i first did, then restore, since i´m not with the 1tb hard drive. i will try the fresh install using the latest chipset driver then i will go for that... i will keep posted... thanks for the help...

[dstrakele]

@MPelissari - The lack of SP1 in your Windows 7 installation may be the cause of your BSOD's.