power connector pin broke on my G53jw

[BrodyBoy]

With so many people having issues with this, I find it very to hard to believe it is not a manufacturing defect.

Or a design defect. Either way, I agree.....with so many occurrences, there's clearly something wrong. Given the warranty concern, perhaps you could see whether some local shop is authorized and can do the quick solder job...?

[jkarchner]

Or a design defect. Either way, I agree.....with so many occurrences, there's clearly something wrong. Given the warranty concern, perhaps you could see whether some local shop is authorized and can do the quick solder job...?

I can try contacting support again to see if there is a local shop which is authorized to perform repairs. After performing a quick Google search, I could not locate any information regarding a local repair shop. It seems this would be much quicker than sending out the laptop and waiting for repairs. It should also be much cheaper.

[houndazs]

Its too bad so many are having this problem. If anyone is in the San Antonio, TX area ill fix your laptop for you on the house! Just send me a PM. Its a very easy fix!

[jkarchner]

Its too bad so many are having this problem. If anyone is in the San Antonio, TX area ill fix your laptop for you on the house! Just send me a PM. Its a very easy fix!

If you ever do get a chance to fix one, you should record how you fixed it and post the video.
It may give people a more realistic look at exactly how easy it is and encourage others to make the fix themselves (if they have the experience to perform the soldering)

[houndazs]

If you ever do get a chance to fix one, you should record how you fixed it and post the video.
It may give people a more realistic look at exactly how easy it is and encourage others to make the fix themselves (if they have the experience to perform the soldering)

great idea will do!

Until then for those of you that feel comfortable with a soldering iron, and disassembly of their laptop, these two links will help you to fix the dc jack! I have also posted a link to a place in the US where you can buy the jack.

How to take the ASUS G Series apart: http://forum.notebookreview.com/asus...bly-guide.html

How to repair a DC Power Jack:http://www.laptoprepair101.com/lapto...-repair-guide/

Where to buy replacement Power Jack:http://www.amazon.com/Power-Jack-Plu.../dp/B005EM8JH0

[Cavallari]

I've also just gotten hit with this on my G53SW. Worse, apparently my registration for ADP didn't go through (I have no idea what happened there). I opened an RMA request but I've been warned that this could be considered accidental damage.

The plug hasn't been under any stress, and this is a hugely common enough problem that I doubt they'll determine it's accidental, but I'm hoping that it'll work out ok based on what I'm seeing here. It's some reassurance, anyway.

Additionally, since this seems to be specific to this power jack... Has the experience been a new motherboard, or soldering a new jack to the motherboard? I'm concerned that if it's the motherboard, it'll end up breaking again. And if I take it to a certified Asus tech who can just solder on a new one that perhaps doesn't SUCK, would that void my warranty? Thanks!

[BrodyBoy]

I've also just gotten hit with this on my G53SW. Worse, apparently my registration for ADP didn't go through (I have no idea what happened there). I opened an RMA request but I've been warned that this could be considered accidental damage.

The plug hasn't been under any stress, and this is a hugely common enough problem that I doubt they'll determine it's accidental, but I'm hoping that it'll work out ok based on what I'm seeing here. It's some reassurance, anyway.

Additionally, since this seems to be specific to this power jack... Has the experience been a new motherboard, or soldering a new jack to the motherboard? I'm concerned that if it's the motherboard, it'll end up breaking again. And if I take it to a certified Asus tech who can just solder on a new one that perhaps doesn't SUCK, would that void my warranty? Thanks!

Don't let them get away with that "accidental damage" crap. This is clearly a common problem....I would call it a hardware defect.....in the G53. You can cite many cases posted on this forum and on NBR.

I can't say for sure, but I strongly suspect they just replace the motherboard. I don't think this is a solder problem (which would ultimately come down to manufacturing protocols and QC) because loose jacks manifest differently....I've had that issue on other laptops. In the G53, it's specifically the jack itself....the pin isn't strong enough to withstand normal use. I think there must just be some bad ones getting installed.

[hrmchan]

WOW - I didn't look at the PIN, but my power adapter stopped charging the laptop. The adapter was working fine and the green light was on, but the laptop wouldn't charge, so I thought it was the port. But could have been the PIN now that I think of it.

I just got it back from Asus in Milipitas. They PAID for shipping both ways, though I had to pack it up myself. Would have been great if they sent a shipper package, like the one they returned it in ... but I am satisfied. It took about week round trip, really pretty fast ... considering.

My G73SW was only a few months OLD and was table mounded most of the time so there wasn't a lot of mobility to blame physical handling on. So, that points to design or just poor quality ... if this is a popular problem as this thread suggests. Any way ... I'm glad I got this puppy BACK !

[jkarchner]

Good news!

My laptop (G53) returned from Asus on Friday last week. It was at the Milipitas location. Took exactly 8 days from when I shipped out to when I received.

Highlights:
- The repair was covered under warranty
- Laptop was sent back using Fedex Saver and was received 2 days after shipping, Asus covered this cost. Asus also used their own shipping materials when the laptop was sent back.
- Shipping to Asus was paid by me.
- Asus did not provide shipping materials or shipping labels

All-in-all, I was not concerned with having to provide my own shipping material. My larger concern was having to cover the cost of repairs, luckily Asus placed it under the warranty (1-year standard).

If there is any additional information anyone needs, please let me know.

Good Luck to all of those experience a similar issue! I hope everything works out as it did for me.

[BrodyBoy]

@jkarchner: That's great news! I'm glad to hear of the fast turnaround....I know that's always a big concern when owners have to RMA their machines, so that should put a few minds at ease.

But you shouldn't consider yourself lucky that they covered the repair under warranty. The G53 power jacks are clearly defective.....if Asus REALLY wants to step up, they'd immediately offer prepaid shipping materials to any G53 owner who contacts them for this repair. 2-day each way. Prepaid. And how about a sincere apology for your inconvenience.....