power connector pin broke on my G53jw

[xcept10n]

Hi, I live in India , I got this Asus G53 JW from US through a cousin. I bought it around 10 months back.. treated it like a baby and suddenly today the DC Pin broke ad came into the power cord connector. I was shocked after a few mins of realization and googled for the issue and here I am registered and posting this here. I called Asus India Support and they said me to contact a third party repair shop which i guess asus had deal with in India. I called this 3rd party Neoteric Informatics and they say its not under warranty and we have to change the motherboard?? I was lyk wtf i have seen the ROG forums and almost many have this problem...they said they havet heard of such problem before.

I called back to asus support and they said you first take ur piece to Neoteric and get it analyzed..they take snapshots and send for reasearch and decide if its under warranty or not..

I am taking my Lappy rightnow and hope this goes well otherwise my studies will be drastically interrupted..!!

Please show some support ASUS!!

[n3tninja]

Sorry to hear that you're facing this issue, I'm pretty sure India could be really enduring if you need to get to service centres. Please take some page screenshots of the forum and other info related to this issue to show them at the service centre. Also, contact Chastity@Asus, he might be able to help you from there.

This problem is SUPPOSED to be under warranty and if I'm not mistaken, and please check your warranty duration [ HAVE THE RECIEPT PLEASE ].
Its pretty unfortunate that only the g53 series of the laptops are facing this issue.

[Gorman]

ASUS tell me that the reseller is responsible for refunds, the reseller tells me ASUS is responsible for refunds...

[cairde]

Add me to the list, getting my third RMA as we speak. power pin just broke.

Before this i have also had problems with the touchpanel, or what ever it is called, ON-button didn't work. And then the charger started acting up.

I also noticed that the mic is very poor. People can hardly hear what i am saying. Regardless of language so it is not my english pronounciation. And i get weird graphic defects and graphics related crashes when i play games. Not so nice feature on a gaming computer for which i paid 11 500 SEK ($1700).

Yes, stuff is expensive in sweden but on the other hand we got good consumer protection. If this happen again i might even get my money back.

As of now i am advicing all my friends and aquintences not to buy ASUS stuff. Already got one of them to return her newly bought computer.

[HumanMineral]

Seriously, are there any g53 users that HAVE NOT had this problem for at least a year of owning the laptop ?

I've had my G53JW since January of 2011 and I have not experienced this problem. I take my laptop to work and home everyday and often move it regularly throughout the day. I consider myself extremely lucky that it hasn't happened to me yet; I hope this post does not jinx me.

I have noticed over the last couple weeks however that the connection between pin and adapter is finicky. I have to "play with it" considerably to find a "good" connection that will allow the box to charge. Is this an omen or warning sign that my pin is about to break or a different problem all together? Has anyone else experienced this with their G53JW?

I called ASUS support and they said if might be covered under warranty but that I would have to send it in first for them to determine. Sounded fishy to me. I told them I would hang onto my box for awhile while I did some research. I found this thread after a little bit of research. Thank you all for sharing your problem and especially your solutions with the interwebotubiblogosphere.

[n3tninja]

Btw, do you have a washer with your charging jack ? When I went to replace my asus charger, he gave me a washer with it. He said "It will help reducing stress on the pin".

[Maxlewis92]

Well, I bought my G53sw for college, work, and home.

My power jack just broke for a 3rd (or was it fourth... I don't even remember) time.
I have 8 days left on warranty. Let's see if they fix it. I bought hardware that I can only use on my G53, I have all of my work on here (both school and job), and I was just given two more jobs to do ad designs for earlier today, with the intention of making a good chunk of change tonight.

I've RMA'd this thing so many times in the last year, I just kept my box and packaging.

[HumanMineral]

Btw, do you have a washer with your charging jack ? When I went to replace my asus charger, he gave me a washer with it. He said "It will help reducing stress on the pin".

Any idea where I can get one of those washers? Is it just a normal rubber washer with the proper diameter that can be picked up from any DIY store?

[inZombiac]

Well I've had my g53 for about 5months now and the power port has just gone for the second time....

First time was after only 2months and the eBay store I bought it from decided they would just ignore me.
So I replaced it myself and everything was good until last week when it stopped working again, this time without breaking the pin off tho.

I just assumed it was the power port again and ordered another. But this time when I went to replace it, one of the pins off it (the one that isn't soldered in) has decided to burn up a little part of the board.

I cleaned it up and replaced it anyway, hoping it might somehow still work with a new power port, but I get nothing.

so now I'm stuck with all my stuff on this laptop and no idea if it can actually be fixed.

[n3tninja]

Any idea where I can get one of those washers? Is it just a normal rubber washer with the proper diameter that can be picked up from any DIY store?

Yup. You can use a rubber one or plastic one. The guy gave me a plastic one I think.