Hi Raja,
I have completed the form and sent it as instructed.
Audio Card Model Name XONAR PHOEBUS
Audio Card S/N C4YACM008547
Motherboard / System Gigabyte G1.Sniper X58
Motherboard BIOS version F4E
O.S. Information (XP/Vista/7, SP version) Win7-64 SP1
VGA BIOS version 80.04.1E.00.18 and 80.04.1E.00.17
VGA Driver version 304.79
Previous audio card model Creative X-Fi
Previous audio card driver version (completely uninstalled) 6.0.01.1327
CPU overlocking (Yes/No) No
GPU overlocking (Yes/No) No
OS audio setting (Sample Rates) Sample Rate 192 Khz with 24 Bits, Speaker 5.1
Output Device Connected (Include brand/model name) Philips 5.1 Surround Sound (analogue) A3.610-00
Input Device Connected (Include brand/model name) Razer Carcharias gaming headset
Content Used (Game/Music/Movie) BF3
In-Game audio setting Home Cinema
Reproducible scenario (Certain in-game chapter) Random
Other Apps opened Internet Explorer (battlelog)
Online Games Related
Kicked out of server? (Yes/No) No
OS crashed and can only reboot to restart? (Yes/No) No
Number of occurrence only Random
Frequency of occurrence only Random
Location of User UK
Location/name of Gamer server UK
Number of online users when error occurred Random
Ping number Around 20 – 30ms
What is the Gamer Manager Error Message None
Single or multiple players Both
Please provide relevant screenshots if possible (i.e. Punk buster/ Game error etc) None
Detailed Failure and Conditions When loading games I sometimes hear a small pop in the speakers followed by a mismatch in audio output… such as Center speaker gets moved to a different speaker. Left front becomes left back and so on. The only way to resolve this is to switch from 5.1 to stereo and back again. I have had my card in slot 1x and 8x and both fail.