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Thread: Display driver stopped responding and has recovered

  1. #1
    ROG Member cntmrc +10
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    Question [solved] Display driver stopped responding and has recovered

    Hello everybody. I have a new Asus G75.

    My problem

    My problem is that after the login, when I start the first program, the screen becomes black for an instant; then the backlight goes to maximum setting, the image comes back and following message appears:

    Display driver stopped responding and has recovered
    Display driver NVIDIA Windows Kernel Mode Driver, Version 296.44 stopped
    responding and has successfully recovered.

    Error.jpg

    After that error the computer can work for hours without any problem (but i have to set the baklight back to its value at any login). If the computer stays idle for quite some time, the error can come back again when I start re-using the computer.

    I opened a thread here, but it was the wrong section i guess.

    What I have tried

    Attempt 1.
    I've tried to download the latest driver from the Nvidia website (link). The graphics card model is "NVIDIA GeForce GTX 670M", and the last driver I found is the version 304.79 beta (link). This attempt did not fix the problem.

    Attempt 2.
    Following the suggesions of the user c_man on this thread, I've tried to install the modded version of the driver, available here. I uninstalled all the Nvidia drivers (and disabled the auto-install option on windows 7). Then I edited the inf file in the display driver and i used the modified one. I installed this version of the driver. The drivers are working but the problem is still there.

    Attempt 3.
    I've tried the solution for this error on the Microsoft website here, using this "Fix it for me" application. No success.

    Any of you experienced the same problem? Should I contact Asus support?

    EDIT: The problem was a defective GPU card, I sent the computer bak to Asus, they replaced the GPU and now my computer is ok.
    Last edited by cntmrc; 09-20-2012 at 02:14 PM.

  2. #2
    ROG Guru: Yellow Belt Ayman +10 Ayman's Avatar
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    Best thing is to RMA the laptop or you can fix this but you will void your warranty it happen for me on Toshiba A505 Nvidia VGA and i fix it.
    Case: Corsair Obsidian 650D.
    CPU: Core i7-4770.
    Board: Asus Maximus VI Formula Z87.
    VGA: 2x EVGA ACX GTX780ti SC [SLI].
    Ram: 16GB Corsair Dominator Platinum 2133Mhz.
    SSD: OCZ Vectro 256GBx2 in Raid-0 (OS).
    CPU Cooler: Corsair H110.
    PSU: Corsair AX1200W.
    SoundCard: Creative Sound Blaster Recon3D PCIe.

  3. #3
    ROG Guru: Green Belt c_man +20
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    What about BIOS? What versions do you have? I have BIOS 210 with vBIOS 70.24.47.00.07.

    Might happen also if the GPU is unstable.

  4. #4
    ASUS Reseller Shawnnepc +125 Shawnnepc +125 Shawnnepc's Avatar
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    Don't game on your laptop when its on battery.

    GPU severely down-clocks itself when off of adapter

    It often causes the gpu driver to crash

  5. #5
    ROG Member cntmrc +10
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    Thanks for the answers guys! The first thing I did was to upgrade the bios to last version, so it should not be the bios (unless there is some odd bug in the newer version). I usually don't play games on battery because performance kinda drops...

    I've read somewhere that this problem can be related to the energy save system. Somebody on some forum (i can't find where now) stated that when the GPU is idle for some time the system reduces the voltage to save energy, and when some program requires the GPU (for example, a flash videoon a browser) the "wakup" process could be not fast enough... I don't know if this interpretation is true but is sure compatible with what I experience.

    I've tried to uninstall the Asus Power2Go application, to see if the normal windows "energy-system" works better in this case, but the problem is still there. I think I will contact Asus next week. The computer essentially works fine, but it's annoying that I have to manually reset the backlight at any logon. Since the laptop is quite expensive I pretend no-issues (or fixable-issues at least)... It's my first Asus, I really like this model, but Asus feels to me a flip-coin in terms of quality... like the laptops were assembled by some chinese kid. Also, I think they should introduce some polystyrene protection in the shipping box... the actual box is quite rigid inside and the laptop is not safe when close into those two cardboard pieces. An expensive laptop needs a good safe shipping box, and a good quality control at the end IMO.

    BTW, how Asus support does work? I have to call the phon number on the warranty card (which in Italy is 12month) and then?

  6. #6
    ROG Guru: Yellow Belt Ayman +10 Ayman's Avatar
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    This problem comes from the PCI-E on board not software thats why i told you send it RMA direct. I hope you get a new laptop fast
    Case: Corsair Obsidian 650D.
    CPU: Core i7-4770.
    Board: Asus Maximus VI Formula Z87.
    VGA: 2x EVGA ACX GTX780ti SC [SLI].
    Ram: 16GB Corsair Dominator Platinum 2133Mhz.
    SSD: OCZ Vectro 256GBx2 in Raid-0 (OS).
    CPU Cooler: Corsair H110.
    PSU: Corsair AX1200W.
    SoundCard: Creative Sound Blaster Recon3D PCIe.

  7. #7
    New ROGer Ruthless_Angel +10
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    Hi there!

    I have similar problem with my G74SX that my drivers crash from time to time. Would you be so kind to post an update what have happened after you called the support. I would love to receive some feedback from someone regarding this issue.

    Thank you in advance!

    Georgi

  8. #8
    ROG Guru: Green Belt c_man +20
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    I had the same problem on Dell 7720. When everything failled to solve it, I sent it back. But you do need to try every option first as RMA might take a long time.

  9. #9
    ROG Member cntmrc +10
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    Next week I'm on holiday... I will contact Asus the last week of august, then I will fill-in the story here. Is the warranty valid even if someone don't rush to Asus support? I bought the computer a couple weeks ago so if there is something that should be done in the first 30 days I have to do it now...

  10. #10
    ROG Member cntmrc +10
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    My notebook is back to my local vendor now, waiting for Asus support... not sure if they can open an RMA or what, I'm just waiting for now. I hope for a substitution since it seems to be an hardware problem. I really hope the don't just format the computer and send back, that would piss me off quite a few. I've already tried the "format everything" solution with no success...
    Last edited by cntmrc; 09-04-2012 at 12:10 PM.

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