Thread: G75VW-DS72 =A Major Mistake
12-10-2012 02:37 AM #1
- Join Date
- Dec 2012
G75VW-DS72 =A Major Mistake
Hi everybody, before we begin let me say something. I bought this laptop in back in March 2012 from Newegg for $2200. This was my first non-monitor purchase from Asus. Believe me, I'm never making this mistake again.
Case Design, both in looks and sturdiness.
Cooling, one of the best cooled laptops ever built.
Speed, very fast with anything that doesn't require heavy graphics.
Sound Quality, by far the worst thing on this laptop, 300 dollar junk-tops speakers sound better, plus all the audio bugs are absolutely terrible. For what we are paying, this is unacceptable.
Video Card, I am not saying it's slow in any regard, I know it's a laptop, but the fact is 4 months after release of the 670m, the 675m was released, which is 50% better. With no MXM slot (to change the video card) while laptops in the similar (for what I paid) price-range has equipped. Plus the card seems buggy and has bad drivers. It has all kind of instabilities ruining games. The predecessor was cheaper and faster. This chip was a sellout, it's Nvidea's fault, but it's still in my laptop
The Screen, the coating on this laptop's screen is baldly done. It's far grainy then it should be, especially from the manufacturer who are know for good monitors, in fact I have a an Asus VW246H (24 inch LCD, Matt, 2ms, made in 06) monitor that I compared it too, it was far less grainy.
Bloatware, There is so much useless crap pre-loaded on this computer, I thought Asus was bought by Dell or something. Most of it, Windows 7 already has covered, and the stuff that it doesn't, either doesn't work or there is no need. I thought Asus would know better.
Battery Life, It's not good, but I forgive this one.
But all this is just icing to the real cake of a problem.
The Product Warranty Support
My unit, unfortunately, has a defective. Its screen is flickering like those old CTR's monitors whenever I turned down the light levels. Not really a big deal, so I tried to ignore it. Well my patience only lasted a week. I paid for a product free of defect, so I was going to get that. At first i thought i should of just returned it for a replacement, well Newegg was back-ordered and they suggested I send it in for a manufactures warranty. Tech support was very nice and said it would be back in around 2 weeks, 3 tops. So I sent it in.
It was gone for a month and a half
I didn't get in back until mid July. They had lost it at their service center after 1 week. So I was trying to keep my cool, but guess what? They didn't even fix it. I was very mad, and I called them again. I asked a manger they said no problem and if they couldn't fix it they would replace it.
4 months later
Still not fixed, sent it in 3 more times, they never could track it. After the 2rd time receiving it back, the keyboard Back-lighting was broken, and power supply wire had split. After the 3rd time receiving it back, the Hard Drive FAILED when I turned it on. The 4th time receiving it back, they had fixed everything except the actual problem that their bird brained techs didn't break. The screen still was flickering.
Stonewalled by management
That promise of replacement was a lie. Whenever I called I was quickly getting routed through their call centers get the customers to give up service. All they told me was no, and send it in again. I have paid -out of pocket- over 200 dollars of packing fees (which they don't pay for), and they refused to even cover that cost when they wanted me to ship it in again. They ruin my computer, and I pay for it. Asus 360, they really run you in circles. It was now October, and I maybe used the computer for 3 weeks since march.
I'm so glad i paid with a credit card.
I started a charge-back dispute with my bank (you can do that by the way if it's within a year). And now it's midway through December, I HAVE WON. I got every penny back, and rightly so. I used to like Asus, but after this, never again.
To anybody whom are receiving the same treatment: if you paid with a credit card, try doing the same. You just need Paper evidence (mine was a sheet Asus had sent me, that said how many attempted repairs have been done). Record your conversations and don't accept their mistreatment. I wish you luck and I feel your pain.
If their service center had fixed it the first time, I would have been happy (even after waiting so long). But the incredible amount of lies and disrespect I have received over the months is unforgettable. Their service center's incompetence and refusal to ever call. Plus all the computers problems I have already gone over.
Overall, never buy Asus computers, their not worth the potential problems.
Last edited by SkilletIsRollen; 12-10-2012 at 02:42 AM.
12-10-2012 02:47 AM #2
Good thinkin', @Skillet, challenging the credit card payment. Glad to hear you prevailed. No one should have to put up with that kind of customer service!G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT
12-10-2012 03:16 AM #3
- Join Date
- Jul 2012
We feel your pain skill!! Going with Asus is like lottery which makes it dangerous and exciting at the same time lol
12-10-2012 05:26 PM #4
- Join Date
- Dec 2012
12-10-2012 08:17 PM #5
- Join Date
- Jun 2012
- Nashville TN
G75VW-BBK5 Windows 8 Pro 1TB HDD, 180GB Corsair Force GT Sata3 SSD, 16GB DDR3, GeForce GTX 660M, Intel i-7 3610-QM 2.3Ghz Turboboost to 3.3Ghz
12-10-2012 11:53 PM #6
- Join Date
- Dec 2012
If you just bought it, see if you can still return it for another one before the merchant return policy expires, if able, don't believe them when they say go try to fix it with the manufacturer.
Funny thing is I know what the problem my laptop has, and how to fix it (I'm A Geek lol ). I even wrote down what exactly the Bizcom techs had to fix. I also told them to call me when it reached their center, which they never did. I would have fixed it myself, but if you pop open the case you void the warranty (which from what has been said is completely useless) And I didn't want to pay for parts, or risk losing the warranty if something more essential failed (their motherboards are know for this). You really can't trust them.
12-11-2012 02:06 AM #7
When you issue a charge back you are screwing over the retailer (in this case Newegg)
I will be very surprised if Newegg doesn't try to dispute this or prohibit you from purchasing from them in the future. (Charge back fees are INSANE and can cause some serious damage to a business, even ones as large as Newegg)
You never mentioned in your story but did you return your laptop BACK to Newegg after the successful charge back? If for some reason you didn't or your credit card company didn't require it you should contact them and Newegg immediately.
I've dealt with charge backs quite a bit (on both sides!) and it's a very messy and unpleasant process if the credit card company and the retailer aren't in sync with each other.
Hopefully everything will work out in the end for you and everything settles up
Also a few things to note:
The BBB is more or less a scam for businesses. They require us to pay some ridiculous fees in order to give us a rating on their site and very often we will be punished for unreasonable requests from consumers and have no real due process to dispute.
It's against the ASP policy to EVER contact a customer directly, so even if the tech saw your note he would be risking his job and some hefty fines to contact you.
Not that it matters now, but I have no doubt that if you were to contact cl-Scott he would have been able to resolve your issue in a timely and satisfying manner.
Best of luck with your future computer purchases
Last edited by Shawnnepc; 12-11-2012 at 02:15 AM.
12-11-2012 03:26 AM #8
Yeah! It's the customer's fault! SHAME ON HIM!!!
riiiight...G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT
12-11-2012 03:35 AM #9
12-11-2012 03:56 AM #10
Well, I do feel bad for Newegg getting screwed by ASUS in this transaction. It's just the text medium that prevents you from seeing me cryin'....
I'm sure ASUS will take better care of Newegg than @Skillet.
Last edited by dstrakele; 12-11-2012 at 04:34 AM.G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT