I just have a general question on how I fill out the form that comes with the email to send in my notebook for repairs. I'm confused as to what specifics they want for each item on the list. The size of the HDD? The total RAM memory? The manufacturer of the CPU? I'm completely lost in that respect. I have a G73JH that has a random freezing issue, but I haven't switched out any of it's guts. Also, I'm not sure what the verify section is for. Forgive my noobish question, and thanks in advance.