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Thread: USB 3.0 Driver Problem

  1. #1
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    USB 3.0 Driver Problem

    Bought a seagate usb 3.0 extenal drive to plug into my GS74SX with a USB 3.0 port.

    Plugged it in and nada.

    Looked to see if drivers installed thru the control panel. Didn't see them

    Tried to install the latest and greatest Fresco Logic drivers off of support.asus.com

    Installation runs and then tells me no Fresco Logic Host Controller found.

    I've never had the need to use USB 3.0 since I bought the laptop. It is out of warranty.

    Is the controller just dead? Or is there a file I need to run other than the FLUSB file prior to installing the drivers.

    If the host controller is just turned off is there a way to turn it on. Troubleshoot? How do I tell if it is really dead and not just hiding.
    Last edited by Werewolf13; 02-03-2013 at 03:57 AM.

  2. #2
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    1) Does the Fresco Logic Host Controller appear in Device Manager?

    2) If so, right-click on it and choose "Properties" from the popup menu. Does it indicate an error for the device?

    3) If there is an error, what is the exact text?

    4) Are the USB 2.0 ports disabled as well?
    Last edited by dstrakele; 02-03-2013 at 05:52 AM.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

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    is your OS win 7? please make sure your usb 3.0 port have show at device manager, or is it enable at BIOS? how is install usb charger?

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    Quote Originally Posted by dstrakele View Post
    1) Does the Fresco Logic Host Controller appear in Device Manager?

    2) If so, right-click on it and choose "Properties" from the popup menu. Does it indicate an error for the device?

    3) If there is an error, what is the exact text?

    4) Are the USB 2.0 ports disabled as well?
    Device manager shows 4 hubs which is the number of USB ports available. All show working. None shows up as a 3.0 USB hub. One used to but not now. I've used the port before for 2.0 USB devices without issue. Now it is completely dead or at least doesn't recognize anything plugged into it.

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    Quote Originally Posted by Mike_Lu@ASUS View Post
    is your OS win 7? please make sure your usb 3.0 port have show at device manager, or is it enable at BIOS? how is install usb charger?
    Win7 64b home premium. The port assigned to USB 3.0 on the right side used to see any USB device plugged into it. Now it doesn't recognize any device plugged into it.

    It's almost like when I ran the Asus recover disk after a major system crash that it set up all the ports as standard ports instead of 3 USB 2.0 and 1 USB 3.0. The device manager just shows 4 hubs all working normally. Is that 1 hub for each port? Device manager also shows 2 USB Root Hubs both of which are working properly.

    Is it possible that the port that is supposed to be assigned to USB 3.0 got 2.0 drivers installed which are not compatible with 3.0 hardware? If so how does one ID the right hub to install the Fresco Logic drivers to. If not why would device manager show 4 hubs working properly and both root hubs working properly?

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    Quote Originally Posted by Mike_Lu@ASUS View Post
    is your OS win 7? please make sure your usb 3.0 port have show at device manager, or is it enable at BIOS? how is install usb charger?
    Win7 64b home premium. The port assigned to USB 3.0 on the right side used to see any USB device plugged into it. Now it doesn't recognize any device plugged into it.

    It's almost like when I ran the Asus recover disk after a major system crash that it set up all the ports as standard ports instead of 3 USB 2.0 and 1 USB 3.0. The device manager just shows 4 hubs all working normally. Is that 1 hub for each port? Device manager also shows 2 USB Root Hubs both of which are working properly.

    Is it possible that the port that is supposed to be assigned to USB 3.0 got 2.0 drivers installed which are not compatible with 3.0 hardware? If so how does one ID the right hub to install the Fresco Logic drivers to. If not why would device manager show 4 hubs working properly and both root hubs working properly?

  7. #7
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    If you UNinstall ASUS Ai Charger Plus and reboot, can you then successfully install the Fresco Logic USB 3.0 driver? If so, I recommend also installing the AsPatch.

    You may have a hardware problem. Device Manager may show 4 hubs working properly and both root hubs working properly while the physical USB 3.0 port is damaged, so that no USB device can connect.
    Last edited by dstrakele; 02-05-2013 at 05:54 AM.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

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    ROG Guru: Orange Belt Array Boosted_R's Avatar
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    does the ASUS Ai Charger Plus help with USB 3.0 performance ?
    ASUS G74SX-XC1
    INTEL 7260 AC
    INTEL 330 SSD
    TUNIQ TX-4
    BIOS 203
    335.23

  9. #9
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    There does appear to be a connection to Several have reported they've resolved their USB 3.0 connection issues by updating the Fresco Logic USB 3.0 driver and uninstalling, then reinstalling ASUS Ai Charger Plus.
    Last edited by dstrakele; 02-06-2013 at 07:07 AM.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  10. #10
    ROG Guru: Orange Belt Array Boosted_R's Avatar
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    Quote Originally Posted by dstrakele View Post
    There does appear to be a connection to Several have reported they've resolved their USB 3.0 connection issues by updating the Fresco Logic USB 3.0 driver and uninstalling, then reinstalling ASUS Ai Charger Plus.
    Did a small back to back test: Transferring a 2.5GB video

    Without Charger Plus : starts of : 95mb/s - 115mb/s then leveling off around 105mb/s - 106mb/s
    With Charger Plus : starts of : 115mb/s - 130mb/s then leveling off around 109mb/s - 113mb/s

    small gain, kinda worth it, maybe bigger gains with multiple files

    Hardware: WD 1.5TB My Passport
    Fresco Driver : 3.5.4.0 (the newest driver keeps disconnecting the WD external)
    ASUS G74SX-XC1
    INTEL 7260 AC
    INTEL 330 SSD
    TUNIQ TX-4
    BIOS 203
    335.23

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