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Thread: Windows 8 Explorer Error

  1. #1
    ROG Guru: White Belt Carnaged +10
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    Windows 8 Explorer Error

    Recently I have been having some problems when doing seeminly random things I keep getting Explorer.exe crashes. I have reinstalled Winodws 8 but I am still have the random crashes. The last one was when I pressed personalise on the desktop to change my desktop background for example. It crashes and then comes straight back up.

    My machine is not overclocked I have also ran Furmark and Prime95 for a hour each to test for stabilty without any problems so I am at a loss to explain why this is happening. Previously Windows 8 was running fine without issue for me.

    Here is the crash report;

    Faulting application name: Explorer.EXE, version: 6.2.9200.16384, time stamp: 0x50107dbc
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0000000004390fd8
    Faulting process ID: 0x998
    Faulting application start time: 0x01ce10d9b74f6c18
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: unknown
    Report ID: bcc8bbc0-7cf4-11e2-be6d-14dae91d15eb
    Faulting package full name:
    Faulting package-relative application ID:

    I am stumped as to what the issue is

  2. #2
    ROG Guru: Platinum Belt Chino +200 Chino +200 Chino +200
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    Here is the Memtest User Guide For ROG Motherboards that you can follow to test your RAM. Just so we can discard it being bad RAM.

  3. #3
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    Quote Originally Posted by Chino View Post
    Here is the Memtest User Guide For ROG Motherboards that you can follow to test your RAM. Just so we can discard it being bad RAM.
    Hi thanks for that,

    How many passes should I run, it has completed 1 pass in 45 minutes with 0 errors

    Thanks

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  5. #5
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    Quote Originally Posted by Chino View Post
    One pass per stick is sufficient.
    Any other ideas?

    Could this be Graphics card related about a week ago one night my graphics card kept crashing saying the driver had stopped working. Then after a driver reinstall it was fine. I reinstalled window 8 anyway but I'm still having the explorer.exe errors and no idea what the trot cause is.

  6. #6
    ROG Guru: Platinum Belt Chino +200 Chino +200 Chino +200
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    Explorer crashes are tricky. Can be a problem on a software or hardware level. Can you list your complete system specs for me, mate?

  7. #7
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    Quote Originally Posted by Chino View Post
    Explorer crashes are tricky. Can be a problem on a software or hardware level. Can you list your complete system specs for me, mate?
    Sure no worries

    Intel I7 2600K at stock set via Offset
    Asus Maximus Extreme Z
    8Gb Corsair Vengeance 1866mhz
    Palit GTX 680
    120Gb Corsair Neutron SSD
    2TB Western Digital Green
    2TB Western Digital Black
    Corsair M60 mouse
    Corsair K90 Keyboard

  8. #8
    ROG Guru: Platinum Belt Chino +200 Chino +200 Chino +200
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    Do a small experiment for me. Go into Safe Mode and use your computer for a while there doing different tasks. See if Explorer still crashes.

    What version BIOS are you running?

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