Welcome to ROG jpak2000 ..
ummm ... What's the question ???
When in 2011 ?? and what of the xoticpc warranty ??
What 'keyboard' malfunction ??
Why didn't you come 'here' first ??
Have you forwarded this thread or PM'd Any of the 'cl's' here on the forum ??
Most of what I read was rage and frustration, demands and threats. That will
do little to resolve your issues.
Best of Luck.c.