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Thread: formal complaint
02-28-2013 02:42 PM #11
Welcome to ROG jpak2000 ..
ummm ... What's the question ???
When in 2011 ?? and what of the xoticpc warranty ??
What 'keyboard' malfunction ??
Why didn't you come 'here' first ??
Have you forwarded this thread or PM'd Any of the 'cl's' here on the forum ??
Most of what I read was rage and frustration, demands and threats. That will
do little to resolve your issues.
Best of Luck.c.
02-28-2013 02:58 PM #12
I don't remember if the wireless card is in the non-serviceable area on the G74SX. That's something Marshall@ASUS or CL-Albert will have to answer
I know ASUS tends to have some non-official 'working agreements' with the re-sellers who mod the laptops beyond their normal specifications. However, it's still at their discretion if they will allow warranty service on these units.
Last edited by Shawnnepc; 02-28-2013 at 03:19 PM.
02-28-2013 03:13 PM #13
- Join Date
- Jan 2013
02-28-2013 03:23 PM #14
- Join Date
- Dec 2012
Assuming what he says is true then ASUS service is beyond unprofessional regardless if the warranty is voided, or if hit attitude is not correct, or the post place is not here. If I was in his position I would be more than angry and more than demanding. Now I can't say it should be that way but I can understand the frustration. Again this is assuming all his words are true and the story is not modified in any way to present ASUS in bad light. I would like some official statement from ASUS regarding the case. As we saw one side of the case lets see if ASUS representative would present the other. Just ignoring the case is not a good sign in my opinion (the forum may not be the correct one but the topic is already here).
02-28-2013 03:46 PM #15
Generally with cases like this the customer is better off going to the reseller / retailer 1st (As long as the reseller/retailer PROVIDES a warranty)
We (resellers) have a direct line to ASUS support and can generally cut around the red tape that hinders the call center support.
02-28-2013 03:55 PM #16
rewben PC Specs Laptop (Model) G55VW-3D Motherboard ASROCK Z97 EXTREME 6 Processor INTEL 4790K Memory (part number) G.SKILL RIPJAWZ 2400MHZ (F3-19200CL10Q-32GBZHD) Graphics Card #1 ASUS STRIX-GTX980-DC2OC-4GD5 Graphics Card #2 ASUS STRIX-GTX980-DC2OC-4GD5 Monitor DELL U2713HM Storage #1 SAMSUNG SM843 480GB X2 Storage #2 WD GREEN 3TB X2 CPU Cooler SWIFTECH H240-X Case NZXT H440 Power Supply THERMALTAKE TOUGHPOWER XT PLATINUM 1275W Keyboard CORSAIR K70 RGB Mouse STEELSERIES KINZU V3 Headset STEELSERIES 9H Mouse Pad STEELSERIES QCK+ Headset/Speakers LOGITECH Z506 OS WINDOWS 10 PRO AU Network Router ASUS RT-AC66U
- Join Date
- Jun 2012
i do understand the frustrations; i guess no one could stay calm after being kicked around and ignored like that.
however, barking at the wrong tree doesn't help him either.
02-28-2013 07:21 PM #17
- Join Date
- Aug 2012
LIke I said I know the yes man supervisor he talked to on the phone and that man does nothing to fix problems im not even sure what his job is other then getting you off the phone. Im still waiting on a phone call he said he would make to me on the fallowing Monday...From Oct. That guy flat out lies about stuff to you and misleads you and these are facts and if anyone would like I did record every phone conversation I had with him and saved my phone bill showing incoming calls from then and guess what no attempts from them to contact me.
Asus is ran like a playground of kids. I recall one day when a forum member on here was accused or something "Stealing property" and was instantly convicted by a Asus employee on these forums then this wonderful employee uploaded his ip number to the public. This was very dangerous but it just shows you what we are dealing with and they have pretty much no rules and do not care because he is still working for Asus and if that was done on any other tech forum that employee would of been fired on that day as if anyone looked into that ip they could of got close and found that guy and done something to him for a crime our Fuhrer I mean Mod. Judged him. Funny I thought as an American that user was innocent until proven guilty by a court of law and had something called due process.
Bottom line if Asus wants to get close to the top 10 companies for support they need to start firing people starting with those two and making some changes because any time someone says to me Asus and support I laugh. Its been going downhill really fast in the past few years and so much that the last time I had to rma a motherboard and it took 2 months I switched to EVGA for all of my benchmarking needs.
My advice for you is don't give up keep pushing them. Squeaky wheel gets the oil and from what I seen this is just a Asus tactic they do. Email them every day, Call them every day bug them as much as you can. File a complaint with the BBB and when they don't answer that file another one. It took 4 for them to respond to the BBB for me. Don't give up and don't let them win.
02-28-2013 07:37 PM #18
So, to sum this up: Asus got THE worst customer service. They better wake up, and do something about it. 'till then, i'll go with AW.
02-28-2013 08:16 PM #19
- Join Date
- Feb 2013
Wall of text.
There is more to this story then he is letting on.G55VW-DS71 - i7 3610QM - 16gb DDR3 1600mhz - 128gb SSD - GTX 660M 2gb
02-28-2013 09:05 PM #20
xeromist PC Specs Laptop (Model) G73JH Motherboard ASUS Maximus IV GENE-Z Processor Intel 2600K Memory (part number) 8GB G.Skill Trident Graphics Card #1 ASUS GTX670 Monitor BenQ BL3200PT Storage #1 Patriot PyroSE SSD CPU Cooler Custom WC loop Case Antec Mini P180 Power Supply Antec Signature 650 Keyboard Corsair K60 Mouse Maurus X Headset Plantronics 777 with Oregon Aero upgrade
- Join Date
- Jul 2010
- Sacramento, CA