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Thread: HDD clicking?

  1. #1
    ROG Guru: Yellow Belt Array Flea0's Avatar
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    HDD clicking?

    my G750JX came with a 750 gb, 7200 rpm western digital WD7500 HDD. I added an SSD and now use the HDD as a data drive but every now and then, maybe once or twice a day, it makes a clicky, chirping sound as if it were suddenly and rather jerkily parking the heads. It's louder than any other sound I heard coming from a laptop drive...is this normal and due to some power saving measure?
    Last edited by Flea0; 07-22-2013 at 03:56 PM.

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    Flea0, I ran into this problem when trying to use a longer than normal USB cable, I only had a printer length cable available, and got random problems with the drive until I could get a short cable - then the problems went away. Or, the drive might have a problem too. Did you run the drive internally for a while - did it make clicking sounds?

    http://wdc.custhelp.com/app/answers/...clicking-sound
    Last edited by hmscott; 07-22-2013 at 05:22 PM.

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    ROG Guru: Yellow Belt Array Flea0's Avatar
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    I am running the drive internally, it's in the second storage drive slot
    ASUS G750JX -- i7-4700 - 16GB - 128GB 840 PRO SSD + 1TB HDD - Nvidia GTX 770M - 120Hz 3D glossy display

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    Flea0, I removed my drive and put it in an external USB 3.0 case, to keep the heat load out of the laptop. Sorry, I assumed you did the same.

    Without hearing it, it is a tough call as to whether it is bad or not. Is the S.M.A.R.T data reflecting errors?

    Some drives sound noisy powering up, do you spin down the drive after N minutes, as set in the Power Plan?

    If you don't think it sounds right, like it is a mechanical problem, you should file a TI with Asus - maybe Asus can RMA the drive and not the whole laptop
    Last edited by hmscott; 07-22-2013 at 05:59 PM.

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    I have the same clicking sound. Try going to power settings and set HDD power off at never - it is 20 minutes for performance mode. I still get this sound from time to time though.

    I ran SMART diagnostics and they find the hard drive in perfect condition.

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    ROG Guru: Yellow Belt Array Flea0's Avatar
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    good idea, it was set at 20 minutes even in performance mode. I'll give that a try, hopefully the setting applies to BOTH hard disks.
    ASUS G750JX -- i7-4700 - 16GB - 128GB 840 PRO SSD + 1TB HDD - Nvidia GTX 770M - 120Hz 3D glossy display

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    Some extra googling suggest HDD APM (Advanced Power Management) - there are apps to turn it off and therefore disable the head parking - clicking noise.

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    Do you really want the drive spinning when it is idle, generating heat and drawing power?

    Generally I set 3 minutes for plugged in and 1 minute for battery.

    I have the ST1000LM024 HN-M101MBB 1000.2GB drive, what is the model number of your drive?

    Found a site describing the symptoms leading up to drive failures, and they even have recordings of the sounds to help identify the problem:

    http://datacent.com/hard_drive_sounds.php

    http://datacent.com/datarecovery/hdd...digital/WD7500
    Last edited by hmscott; 07-22-2013 at 08:49 PM.

  9. #9
    ROG Guru: Yellow Belt Array Flea0's Avatar
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    I don't mind a couple watts of power draw, I access it often anyway and use it while plugged in with the battery removed.
    the model number is WDC WD7500BPKT-80PK4T0
    luckily none of those sounds is like the one my HDD does. it only clicks once, with a snapping sound.
    ASUS G750JX -- i7-4700 - 16GB - 128GB 840 PRO SSD + 1TB HDD - Nvidia GTX 770M - 120Hz 3D glossy display

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    LLothar, thanks for helping me remember, I used the Hitachi Data Tool to set APM on my Hitachi laptop drives permanently, and used hdparm under Linux to set it at boot time.

    There is a Windows tool that has scripts to run at boot time to set the desired level of APM:

    https://sites.google.com/site/disablehddapm/

    hdparm cmd files.JPG

    http://disablehddapm.blogspot.com/20...-advanced.html

    Update: the hdparm tool works on drives on the IDE/SATA bus, but not to the disk in the usb enclosure

    hdparm sda works.JPG
    Last edited by hmscott; 07-22-2013 at 11:17 PM.

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