Uninstall ASUS WebStorage.

1) Take a look at this Microsoft KB article (http://blogs.technet.com/b/yongrhee/archive/2011/12/17/list-of-explorer-shell-related-hotfixes-post-...) and see if you've installed these post-SP1 updates related to Explorer.exe.

2) ASUS WebStorage has been implicated in Explorer.exe crashes. If you wish to try and keep it rather than uninstall it, launch MSCONFIG.EXE, go to the "Startup" tab, and UNCHECK the ASUS WebStorage checkbox to prevent it from running at startup. If this fails, then Uninstall it.

Naits wrote:
I literally got the notebook 2 hours ago, suddenly i get the error message mentioned in the title, and I have the option to restard it, or look for solutions on the internet. It is quite redicilous that I should have a problem like this when the computer is brand new. whenever i open ANYTHING that has to do with windows exporer, i get the error message and everything just shuts down and i am back at my desktop...

My OS is on the 160gb ssd. omfg this makes me really pissed-.-

I have my G74sx for about 3 months during this time I have restored the system on at least 5 or 6 occasions on the advice of the vendor I purchased it from. I finally isolated the problem to Microsoft Automatic Updates and the Asus Live Update Bios Upgrade for Versions V1.0.21 and V2.31.1. By not performing these updates the system appeared stable, at least until a week ago when the above Internet Explorer error appeared. However the error is not confined to IE it also happens when I open Skype, Acrobat Reader and Microstation (a CAD program).

The following errors are in the Event Log:


Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: coIEPlg.dll, version: 2011.7.5.1, time stamp: 0x4ee167e7
Exception code: 0xc0000096
Fault offset: 0x0002db28
Faulting process id: 0xd28
Faulting application start time: 0x01ccec94236d1b4d
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files (x86)\Norton Internet Security\Engine\18.7.0.13\coIEPlg.dll
Report Id: 8d6f9d84-5887-11e1-9f63-f46d04596565

Also:

Faulting application name: AdobeARM.exe, version: 1.5.5.0, time stamp: 0x4d93680a
Faulting module name: coIEPlg.dll, version: 2011.7.5.1, time stamp: 0x4ee167e7
Exception code: 0xc0000096
Fault offset: 0x0002db28
Faulting process id: 0x13ec
Faulting application start time: 0x01ccec93cc689160
Faulting application path: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Faulting module path: C:\Program Files (x86)\Norton Internet Security\Engine\18.7.0.13\coIEPlg.dll
Report Id: 6e459f17-5887-11e1-9f63-f46d04596565


And:


Faulting application name: hpqtra08.exe, version: 130.0.422.0, time stamp: 0x4ab683ef
Faulting module name: HpqCPTA.dll, version: 12.0.0.223, time stamp: 0x4880551c
Exception code: 0xc0000005
Fault offset: 0x0000666b
Faulting process id: 0x12f4
Faulting application start time: 0x01ccec93ca55fd09
Faulting application path: C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
Faulting module path: C:\Program Files (x86)\HP\Digital Imaging\bin\HpqCPTA.dll
Report Id: 0cbb8e09-5887-11e1-9f63-f46d04596565


Does anyone please have a suggestion or solution to this issue. I feel this should not be happening to such a new computer.

ASUS WebStorage allows you to store files remotely on their servers via the internet (i.e. "the Cloud"). See https://www.asuswebstorage.com/navigate/features/ for details. Check the "ASUS" or "ASUS Utility"folder in the Start Menu to locate it on your system.

ASUS WebStorage has been implicated in EXPLORER.EXE crashes. I recommend launching MSCONFIG.EXE and unchecking its checkbox in the "Startup" tab - if it is listed there.

There are also a couple of Microsoft Updates that address EXPLORER.EXE crashing. I just installed one of them this morning - KB2640148. Google for the other one and check Windows Update to confirm they are installed on your system.

If you still have a problem with this issue, consider uninstalling ASUS WebStorage as recommended by @xeromist.