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Sound distortions

Terepin
Level 8

‎03-28-2015 02:51 AM - last edited on ‎03-06-2024 03:19 AM by Community Admin

Few days back I started to experience sound distortions. Insane crackling like in old radios. It's not happening always and it's only in games. For example in BioShock Infinite. At the beginning, when you leave introduction center, the fireworks produces crackling. Later on, when you first meet Comstock, his speech produces even worse crackling. The same thing is in Evolve, where generators produces the same artifact.
I don't get it, it was perfectly fine a week ago.
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13 REPLIES 13

Pandur
Level 10

‎03-28-2015 04:06 AM

Some details would be awesome! Like what hardware you have. Your Windows version. What sound card, driver version and connections you're using?
Asus ROG G55VW:
CPU: i7 3630QM
GFX: Geforce GTX660M with 2GB ram
RAM: 2x8Gb 2133MHz Kingston HyperX Impact (surprisingly the G55VW uses the 2133 X.M.P. profile)
Storage: RAID0 with 2x 256Gb Crucial SSDs (both msata, one in a sata adapter)
OS: Windows 10 x64
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Terepin
Level 8

‎03-28-2015 04:48 AM

Core i7-4790K, 8 GB RAM, GTX 970, Windows 10 (the same is in Windows 8.1). Sound card is integrated (duh!), driver version 7458, using jack connection.
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Nahrga
Level 10
In response to Terepin

‎03-28-2015 06:05 AM

What is your motherboard model? Have you updated drivers and tried using other speakers or headphones?

You could try out LatencyMon, it could help to point in the direction of the problem and what might be causing it: http://www.resplendence.com/latencymon
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Terepin
Level 8

‎03-28-2015 06:46 AM

Hero 7, headphones suffers as well. LM results: http://i.imgur.com/BC4io51.jpg
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Nahrga
Level 10
In response to Terepin

‎03-28-2015 06:59 AM

Terepin wrote:
Hero 7, headphones suffers as well. LM results: http://i.imgur.com/BC4io51.jpg


Hm.. You could also try to let LatencyMon run while you're playing the games where the problem occurs.

Do you have any hardware monitors running in the background of your system? (HWmonitor, Speccy, CPU-Z etc.) if so, try to disable them as they can cause issues like these.
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Terepin
Level 8

‎03-28-2015 07:05 AM

Only MSI AB, but I need that, plus it was fine for years and I didn't change the version.
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Pandur
Level 10

‎03-28-2015 07:23 AM

Where did you get version 7458? Or did you mean 7450? Otherwise I'd start with downloading the 7450 package directly from Asus.

Onboard sound drivers are notorious for having oem specific tweaks in them. So if you grabbed a different version elsewhere that could cause this kind of problem.

But if that was just a typo and you have the Asus 7450 drivers installed. Then I'm leaning towards a hardware failure if this happens on both analogue outputs (front and rear) after a complete system reinstall. E.g. If something broke in the output stage it won't be able to produce clear sounds anymore.

I assume from your op that this have worked just fine before? And you didn't do any hardware changes when it happened either?
Asus ROG G55VW:
CPU: i7 3630QM
GFX: Geforce GTX660M with 2GB ram
RAM: 2x8Gb 2133MHz Kingston HyperX Impact (surprisingly the G55VW uses the 2133 X.M.P. profile)
Storage: RAID0 with 2x 256Gb Crucial SSDs (both msata, one in a sata adapter)
OS: Windows 10 x64
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Terepin
Level 8
In response to Pandur

‎03-28-2015 07:44 AM

Pandur wrote:
Where did you get version 7458? Or did you mean 7450? Otherwise I'd start with downloading the 7450 package directly from Asus.

Onboard sound drivers are notorious for having oem specific tweaks in them. So if you grabbed a different version elsewhere that could cause this kind of problem.

But if that was just a typo and you have the Asus 7450 drivers installed. Then I'm leaning towards a hardware failure if this happens on both analogue outputs (front and rear) after a complete system reinstall. E.g. If something broke in the output stage it won't be able to produce clear sounds anymore.

I assume from your op that this have worked just fine before? And you didn't do any hardware changes when it happened either?


No, it's 7458, because I'm using Windows 10. But as I said, the same is happening in Windows 8.1 with official drivers as well. And no, I didn't change any hardware when it started happening. Hell, I didn't even open my case.

Anyway, here is how it looked during playing Evolve: http://i.imgur.com/qjNvwJs.jpg
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Nahrga
Level 10
In response to Terepin

‎03-28-2015 11:24 AM

Terepin wrote:
Anyway, here is how it looked during playing Evolve: http://i.imgur.com/qjNvwJs.jpg


I can see that you use the lastest Nvidia driver (347.88) that came out little over a week ago. The DPC latency isn't insanely high, but it could be high enough for the sound to start crackle.
Because LatancyMon reports the NVIDIA Windows Kernel Mode Driver as the potential cause you should try to downgrade to an earlier Nvidia driver. Remember to tick "Perform clean install" when doing so.

If this doesn't help I guess it could be a hardware related. However, this kind of sound crackle is usually caused by drivers or software.
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