Back in October of this year I began to notice that my N71-JQ would give me a green screen and then a blue screen of death when playing HD video. I purchased the unit just under a year ago. I looked into the System Event Log and determined the video driver was crashing. I have been able to confirm with someone owning the same model that they are running the same graphics driver version and do not experience the random shutdowns when playing HD video. I figured I would have to send it in for repair since the driver doesn't appear to be the issue and I already had re-installed my operating system (Windows 7 Home Premium 64 bit). I called and was given an RMA # and instructions on where I needed to send the unit. After spending $30 my unit arrived in California. After a week or so I received an email indicating that my notebook had been shipped back to me. A few short days later I received the unit and found that the Mother Board had been replaced. I booted the unit up and shortly afterwards recreated my problem. I called and was given another RMA # and a Fedex RMA Code (to get a shipping label). The repair facility received my unit and would wait for parts for quite a while (at least a week) and finally around the 10th or 11th business day at the repair facility I received an email stating my unit was on the way back. Sure enough I get the unit back and found that the Mother Board was replaced again and my issue still existed. I then called and got a 3rd RMA # after speaking with a supervisor. Currently my unit remains at the repair facility as we approach the end of the 10-14 business day turn around time. Let me guess the Mother Board is going to be re-placed again and I will receive the unit back and still have the same problem. Now I have been without a computer for 3 months and yet Asus in unable to repair my unit. It appears that I have become part of the majority of people who seem to get their units back in the same or worst condition then when they sent it in. How long am I going to have to keep playing this game for another 3 months? If the Mother Board has been replaced twice already and I'm still having problems what are the chances that 3 Mother Boards are going to be defective? It appears that there are obvious improvements that Asus can make to better resolve issues with there customers. It would improve the confidence of potential buyers and customers alike. This would in-turn improve the future of the company as this is a very important part of how a company is looked at. Now that there are many companies making notebooks only the best will survive in both product and customer service. Perhaps testing the units before sending them back would be a good idea. I have been told a few times that my unit could be replaced if deemed unrepairable by the repair facility. Well at this point I think it might just be unrepairable. After all what more is there to replace? The Hard Drive, Memory, Processor, WLAN Card, Screen, Keyboard, Touch Pad, Case? If you are thinking about purchasing an Asus Notebook be sure to believe the feedback that other customers have given. If you are also experiencing a bad experience with Asus I encourage that you post about your experience.
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