cl-Albert wrote:
If you haven't seen it already, check the "ASUS Worldwide RMA Guide" sticky thread and let us know if you have any questions.
https://rog.asus.com/forum/showthread.php?4804-ASUS-Worldwide-RMA-Guide
i'll follow the template format as in from the Worldwide RMA Guide:
Full model name under the notebook (usually next to the serial number): UX303L Notebook PC
on purchase receipt, the model is listed as: ASUS UX303lb R4043H
Bios version: 206
CPU: Intel (R) Core (TM) i7-5500U CPU @ 2.4 GHz
Memory amount in GB: 8GB
GPU: Intel HD Graphics + Nvidia GeForce 940M (this is as much as i could remember since i couldn't get into windows)
SSD/HDDs/Optical drives:
Serial ATA Port 0: HGST HTS541010A7E630
Serial ATA Port 1: KINGSTON RBU-SMSM151S32
AC Adapter: ADP-65DW C (Original Adapter that came with the box)
Operating system: Original ASUS factory image or clean install? Windows 10 x64 via upgrade rights. originally windows 8.1 x64 when i purchased it.
i did a backup of the win8.1 OS before upgrading (failsafe) which should still be inside the harddrive somewhere. then another backup for Win10x64 clean slate version (after it successfully updated and working flawlessly).
Microsoft Activated yes/no? yes.
Drivers Installed (include version and especially any non-ASUS approved notebook drivers): nearly all Windows10 64 bits drivers from
this page.
maybe, just maybe i went and grabbed the Nvidia WHQL drivers from nvidia site for the 940M.
additional info:
during the windows10 drivers install, i took special care in the order of driver installation: Chipset driver install -> Restart -> Audio driver install -> Restart -> Intel Graphics driver install -> Restart -> Nvidia WHQL driver install -> Restart -> afterwards i kinda forgot the exact order of install.
what i do remember during these windows10 drivers installs: the system seemed to restart slowly (if compared to the original win8.1 that came with the laptop), but afterwards i think i installed a driver (i couldn't remember the driver name, but it's from the UX303LB download page) during the final few install steps and the system restarted very quickly. that should be the SSD caching driver which made reboots a snap. proceeded to make a system image backup and regarded it as clean slate windows10 backup.
Any third Party temp/voltage software installed: If you mean any overclocking software, then No. If you mean monitoring software, yes, HWinfo64.
System Overclocked (provide details)? No. the system is too new and too precious to be attempting any overclock on it. as far as i know, i don't even overclock on my own main gaming desktop PC.
Any hardware upgraded? No. i didn't even know how to even if i wanted.
Issue (In addition to the problem description please let us know if the problems started recently and if you remember changing anything around the same time, etc.)
most of the problems is as outlined as the first post.
the problem started on the 17th December 2015m around 3-4 p.m. GMT +8. i was using the laptop to un-pair and re-pair the Logitech Unifying Receiver (using logitech unifying software) using the laptop. after i was done pairing, i plugged out the receiver and plugged it to my main desktop. restarted the laptop, and that's when the problem started happening.
one thing particularly concerns me though, the laptop is my daily driver (when outside). it contains my Credit Card information, saved forms and passwords. is there a way to flush the personal out before i send it back to the shop tomorrow (or when i decide to RMA) ? i don't mind losing the data inside the HDD, but i'd love to make sure my passwords and CC doesn't get stolen away.
It may be too late to return or exchange the unit through your store, but you may want to double-check.
yeah, i'll go and ask the shop first thing in the morning tomorrow.
Otherwise, contact your local ASUS support about setting up an RMA if necessary, but hoping you will be able to find a way to solve it on your end without sending it back.
Thank you.
please don't think i'm being condescending, but rather just speaking my mind here: i started thinking, it's a laptop. i have a suspicion that something (hardware wise) got borked inside. i could DIY fix my desktop pc via method of elimination, i can't do the same for this laptop. common sense told me to not try anything funny to it or risk voiding the warranty i have.
Doesn't sound good to me if the reset did not go through successfully, but have you tried going into safe mode, or using system restore to try to set the system back to an earlier date if you're not too worried about losing data?
Good luck!
i would if i could, but i could only go into BIOS (Which still seem to work, thankfully).
after i chose to reset the PC, and it failed, then after a restart, it's as if the entire windows is gone.
losing the data is fine for me, password theft is not though.
thanks. Youtube video coming up soon. it's still uploading.
would you rather i post it here or send the youtube link to you via PM?
no siggy, saw stuff that made me sad.