03-30-2016 07:24 PM - last edited 3 weeks ago by ROGBot
04-01-2016 10:15 PM
04-01-2016 10:36 PM
AtlasMinor wrote:
Hiya and welcome from a fellow AMD customer,
Let me say you didnt go wrong going Asus for AMD, they are known to do AMD products best,
Whats your expericing is same thing i have noticed on every AMD notebook /laptop i encountered and it has to do with Bluetooth on the AMD boards.
Your going to have to look into your bios first and see if you can disable the following, and the list will sound like the entire Hardware installed, BUT its not,
your going to leave one item enbled to install the filters properly first and start enabling each item one at a time with Touchpad -Bluetooth Gestures for last.
USB ) ****
Card Reader
Camera
Internal Pointing Device
(listed as) Option USB /UWB Blutooth
Also there might be a extra option to disable All USB support, leave this enabled
Reboot to desktop, immediatly Reboot from Desktop to Safe Mode to clear ALL conflicts. While in safe mode open Device Manager and load devices double check no blutooth is installed
Shut Down notebook, UNPLUG from Wall ,.. Perform (Hard Reset) Hold power Button 30-45secs after shutting down, you should see your screen flash and a power light emit, keep lightly holding the button, dont break the button, i would feel bad
After this might a few minutes and make sure all devices are disconnected when doing all this and that the laptop is on a solid wooden table.
Breathe and Rejoice, your laptop isnt fried yet if it reboots,
Reboot and immediatly start uninstalling ALL Bluetooth Drivers , the filters for everything Including the main Filter filtering the entire system, im guessing Athero's is messed up, meaning also Wifi/ Airplane mode filter in the machine is also totally screwed, basicly....
Be sure to have a copy of all your drivers before starting out, i imagine you do.
Your going to probably want to reboot after cleaning out all the ( didnt install correctly ) driver ANd filters, big dfferance here and the filters and drivers must be in place first before Bios activates them through POST or,.. well your seeing what its doing and its eventually going to destroy the machine because these machines run mostly on bluetooth.
Install Atheros First, printing this to top so you know this , please dont take this as double posting
Reinstall all drivers leaving Airplane filtering for last. Dont install Airplane Filtering yet it will need to be activated first to install properly, and it should produce a reboot message properly.
Install Atheros First, printing this to top so you know this , please dont take this as double posting
If your using Atheros your going to have to figure out what in Bios is actually using it and not enable it until Final Reboot
this does not change that it indeed needs to be installed first.
The rest of the steps is just heading back to UEFI and enablung each part one by one.
Hope this helps and hope you do eventually get this worked out. I dont own this model, but i own a AMD X-Series and a lot of the hardware looks about the same.
04-02-2016 06:39 PM
04-03-2016 02:52 PM
04-03-2016 10:42 PM
MtheInsomniac wrote:
Alright reading through this all again, you began to lose me at "filters".
Although I am tech capable, I don't recall the last time I've played with BIOS. I highly appreciate your answer, but would you be able to explain in-depth the specifics of each step a bit further? I don't feel comfortable guessing at this point.
Sure can,
Most the time driver suites come bundled together filters + drivers, but in the case of these note books you have a total of 6! Drivers + Filters with the nasty problem us AMD notebooks are facing BTooth, which is terrible when not right Without upgrading into Win10 that barly supports us.
Easiest way to do all this i have found out is,
Head to UEFI / Bios
Disable everything except your USB External ports AFTER unistalling all the drivers
Your going to THINK you wont need the extra driver packages listed on the Support site but im here to say you need All 6 + 7th filter only Wifi Airplane Mode Filtering which is actual hardware installed onto the notebooks with no way around it unless purchasing something without it.
After doing this,
Install Atheros First, its now a service
Dont reboot, Win10 will run the service once installed
Touchpad will be very very last, it has bluetooth frontend support on it and will need everything working first before it actually works / installs properly through windows update OR chose update driver for it search online after we get all the bluetooth stuff working first.
Yes this is a nightmare as far as im concerned , not easy, and made me actually reconsider my purchase.
After Atheros BTooth and the Atheros Wifi (Filtering) Found under Wifi driver support tab, these are the filters the BTooth driver is the adpater Understand no filtering or Btooth Adapter driver ? Ok good 🙂
Smile be happy you ran into me before watching a ver awful melt down happen ....
install Raillink BTooth +Wifi filtering
NOW here is were it gets tricky
BRAODCOM is installable and must be installed , will install, and WILL start discovering devices AFTER going back to BIOS / UEFI and enabling USB BTooth and PXE Networking stack + IP$ / IPV6 UEFI support, they will now appear as boot options...
Follow? ok
Rebbot to desktop , you now should see blutooth Everywere and your BT icon appear, yes this will happen if stuff is just installed, but its wrong, wont install properly and win10 ends up holding onto BT Defualt drivers + the Notebook drivers cause confits , jittery touchpad, um Radio Fequaqys that start to burn the top of your head... You get the idea.... Trust me, im already burnt from this, literlally
Now install BoadComm you should now get the installed successful box, and start to see BT discovering , well for mine the whole neighbohood ...
Now your ready to enable the rest of your stuff Camera, card readers, hardware inside your notebook should now be discovered and installed at login /reboot, Enable your touchpad now
Click Windows Update, but dont be surprised if the software isnt already mysterious there, becuase it downloaded background when BT installed properly and windows discovered everything.
If not Win update.
Airplane Mode works but for me the notifications area new for win10 breaks, so BT and PXE for me OFF, Touchpad ON everything else ON,. Should work perfect for you now.
04-30-2016 09:07 AM
05-02-2016 11:13 PM
MtheInsomniac wrote:
AUDIO
Audio Realtek Pega Win7 Win8 V6.0.1.6690
BIOS
K55N BIOS Version 217
BIOS-Utilities
WinBIOS Flash Win8 64 V2.41.1
Bluetooth
Bluetooth QualcommAtheros Win8.1 64 V80.1.306
Chipset
Chipset AMD UMA Comal Win8 64 V9.12.0.0
LAN
LAN Realtek Win81 64 V8.021.0909.2013
Pointing Device
SmartGesture Win8 64 V1.0.35
SmartGesture Win8.1 64 V4.0.9
SmartGesture Win10 64 V4.0.12
Touchpad Synaptics Win8 64 Test Z16180
Touchpad Synaptics Win10 x86-x64 v19.0.19.1
Utilities
InstantOn Win8 64 V3.0.4
Keyboard Filter Win8 64 V1.0.0.5
Live Update Win8 64 V3.1.8
Wireless
WLAN QualcommAtheros Win8.1 64 V10.0.0.263
Here are the drivers, and only one filter I collected out of those available between the Windows 8.1 & 8 on the K55N support site. I would like to confirm these with you before moving on. Should I only be concerning myself with: BIOS, BIOS-Utilites, Bluetooth, Chipset, LAN, Keyboard Filter, & Wireless?
Also, you'll notice I scoured for every version of these pointing device drivers, as each has their own functionality.
I had a work project to complete before taking the risk of temporarily making my computer inoperable, so I thank you again for taking the time & input!
05-03-2016 02:44 PM
04-02-2016 09:57 PM