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GL552VW - No webcam found - solved!

Dan87
Level 8
Hi guys.

My GL552VW won't recognize my webcam. It worked fine until the last time I used it (could have been a few weeks ago?) but today it just won't find it. I searched in the Device Manager but I couldn't find anything at all.

Any idea of how I could solve this problem?

Thank you!

EDIT: I add information

When I look for my camera from the windows search bar I get this: 0xa00f4244(0xc00d36d5)

I tried to disable my antivirus/firewall, but nothing changed.
My windows updates are up to date.
I can't find "Imaging Devices" on Device Settings: Therefore I cannot roll back my drivers in case that was the problem. I cannot find my cam drivers anywhere.

I am a bit puzzled as it worked until the last time I used it... I wonder if there's a on/off switch for the camera I mistakenly pressed (I guess not) or if the last windows update crashed my camera. Or if the camera fried itself.
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Dan87
Level 8
Forgive me for this double post but I fixed the problem. I guess it might be helpful to others GL552VW owners who might encounter this problem in the future as it was a Windows Update issue.

Apparently the last updates had "broken" my webcam. I couldn't find it anywhere in my Device Manager... Until I triple checked and I found it under "lilbusbK USB Devices". I rolled back my drivers and it worked again. As I updated the drivers it didn't work anymore. Therefore the problem must be the drivers... Rolled back once more and problem fixed.


I apologise for having opened a topic. I hope it will be useful to someone in the future.

I looked for lilbusbK USB Devices but did'nt find it... What am I supposed to do now ?

 

cl-Albert
US Customer Loyalty Agent
Glad you could solve it and thanks for sharing! As you mentioned, it's possible others may run into the same issue later.

Heyo, I am having the same problem. Webcam is not showing up in windows.

To the OP, where did you find lilbusbk usb devices? I don't see it anywhere in the device manager.

If anyone has any additional help I'm all ears.

Hello ! I'm having the same problem with my camera . I can't find it anywhere . I am trying to find the drivers online but I can't seem to find them .

Hello,

I am also having problems with my webcam of the brand Logitech, model C920. Since I installed windows 10 a few days ago does not work, I think there may be a problem with the drivers.

Can you help me?

Rergards,
María Webcamer Porno

cl-Albert
US Customer Loyalty Agent
Welcome to the forums!

This post was really regarding the GL552VW built-in webcam, so If you are asking about an external Logitech webcam, please contact Logitech support or check the Logitech website for updates drivers or more information as well.
Hopefully someone here has ideas as well, but not sure how many people here will have the same webcam or know the answer, so suggest checking with others too.

Searching online for similar reports may help as well.

Good luck!

Hello, I also had some problems with the webcam.

I have the same problem, my webcam seems not to exist in my computer. Someone found any solution?