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12-07-2010 10:12 AM #1
Troubleshooting ASUS G73 Touchpad Problems
ASUS G73 Owners experiancing Touchpad issues can try the below steps to resolve touch pad and keyboard problems.
G73 Keyboard and TouchPad FIX
1/17/2011 Big Thanks to Gary Key and all others at ASUS who worked on this fix!
01/07/11 Update - Please download and use this file for the missing keystroke problem - https://www.yousendit.com/download/R...a0RvQnRjR0E9PQ -
(use the DOS or Win7 method with the latest utilities on our website and on AC power only)
This BIOS should fix remaining problems, based on latest test reports. Please updated to the latest ATK, AMD Catalyst, and Touchpad drivers. Please use the system and if the missing keystrokes problem is still present please follow the instructions in the Synaptics diagnostic PDF and send the output file to me at -firstname.lastname@example.org-(remove the hypens). We will then contact you for additional information or service.
12/25 Update - New BIOS Link - Please follow below Instructions as Before
The BIOS file and related flashing utilities along with a Synoptics diagnostic reporting utility are available here - http://www.mediafire.com/file/tb5wes...x/G73JhASb.rar for download. All driver download links are based on assumptions that Windows 7 64-bit is the OS choice, please adjust accordingly on the driver downloads if this is not the case.
We highly suggest you visit the G73Jw (having G73Jh page updated) download page here - ASUSTeK Computer Inc. and download the following files and install them prior to flashing the BIOS.
ATK - Version V1.0.0007
TouchPad - Version V18.104.22.168
Others - Intel Engine Management Interface - Version V22.214.171.1249
Others - Keyboard Device Filter - Version V126.96.36.199
I realize there are later drivers available for these programs but at this point we need everyone on equal driver sets based on our testing with this beta BIOS.
After updating your BIOS (use the DOS or Win7 method with the latest utilities on our website and on AC power only) please do the following -
1. Update to the latest VBios if you do not already have it installed - file download and instructions are located here - G73Jh GSOD Vbios Update
2. Uninstall the Realtek Audio and HDMI driver sets and then reinstall with HD Codec version 2.55 and ATI HDMI 2.55 driver sets if they are not already installed. The download link is here (need to accept the license first) - Realtek
3. Do a complete uninstall of the AMD Video drivers and then install the 10.12 driver set that is available here - http://support.amd.com/us/gpudownloa...ostype=Windows 7 - 64-Bit Edition
4. Also, please ensure the latest DirectX update is installed - Download details: DirectX End-User Runtime Web Installer and all important Win7 updates are installed.
Please use the system and if the missing keystrokes problem is still present please follow the instructions in the Synaptics diagnostic PDF and send the output file to me at -email@example.com-(remove the hypens).
We have noticed a significant amount of systems returned for the missing keystroke problem have been fixed with the above procedure in early testing and this new BIOS has solved further problems. However, it has not been perfect so we need to collect further information from those users still having problems.
J73JH Users Make Sure you have updated your Vbios to the latest version, there is a step by step guide available here: http://www.asusrog.com/forums/showth...D-Vbios-Update
Also checkto see if your BIOS is up to date the current BIOS version is version 0211
12-08-2010 02:02 AM #2
- Join Date
- Nov 2010
Thanks! Also what component in the HDD is causing this keyboard disruption?.... how weird!VERY informative! When i get my g73 in two days i will not worry if i get these errors malfunctions probelems
12-10-2010 12:04 AM #3
- Join Date
- Dec 2010
Here is what happens with my g73jh. With moodpad I see 2 things, sometimes moodpad register the movement but the mouse doesn't move in windows. The second problem is that moodpad sees only the V axis of my movement and display the movement on the far left on the square.
I also found out that when I put pressure about an inch left of the touchpad it becomes impossible to use.
12-13-2010 02:38 AM #4
None of the solutions helped. I even did the Hard drive fix.
So what are the odds of this being a hardware issue? Seems like a good amount of people have these touchpad issues.
edit: I actually found somewhat of a solution. I simply just deleted SynTPhelper.exe. You have to go to task manager, kill the process, then right click on SynTPEnh.exe , choose 'go to file location' look for Syntphelper.exe and cut and paste it to another directory as backup.
So far ive had no issues with the mouse having a mind of its own, but certain spots on the touchpad die out on me still. It varies.
what i'd really like to know is, if this issue is being worked on/looked into by Asus or are we g73 owners left disappointed? It really seems that way at this point. Thank you very much for the GSOD fix but you cant leave us with a defective TP. Asus is dropping down the list in my books.
12-14-2010 08:31 PM #5
12-15-2010 02:35 AM #6
Just an update though, with the method i mentioned above, im going at about 4 days w/o any issues whatsoever. I dont know if its just luck or what but ive been fortunate (?) enough for the past 4 days of touchpad use to not have the mentioned issues.
Alot of people are convinced its hardware...personally i think its the drivers. But thats just me.
Again, VERY VERY glad to hear its actually being worked on. Hope an official fix arrived soon.
12-27-2010 06:12 AM #7
12-28-2010 07:02 PM #8
- Join Date
- Dec 2010
additional info from a user
I have not posted before but I'm having the same touchpad problem, it seems. I haven't noticed trouble with the keyboard. A couple days ago I read elsewhere about the touchpad problem and got the item about opening to the moodpad to solve the problem. I had the problem with the touchpad this morning and opening the moodpad didn't work. It did, however, exhibit a new failure mode. In trying to drag the moodpad to a different spot on my desktop, so I could leave it open and visible, I found that it wouldn't drag horizontally, only vertically. The moodpad showed that the touchpad sensed all of my touches as being against the far left edge of the moodpad and simply moving up and down - even though I was actually using the entire surface of the touchpad. Obviously, this resulted in only vertical movement, as the touchpad thought I was simply moving up and down. After about a minute the problem went away.
I then tried some experimentation. Resting my left wrist on the case while typing now often causes this same problem - the touchpad senses that I am touching the pad against it's far left side. When I lift my wrist, relieving the pressure from the case, the touchpad sometimes resumes normal function. Sometimes, however, even with my wrists both held high off the case, the touchpad still fails in one of two modes:
1. All movement appears to be at the left edge of the touchpad, or,
2. I see movement on the touchpad where it should be, but the cursor doesn't move
It appears to me that this may be two different problems, not just one.
Don't know if this is helpful or not, but I thought any data given to Asus about this might help. Good luck with fixing it. I love the laptop, but this problem is irritating. I'm often in a position where using an external mouse is not an option.
12-29-2010 02:13 AM #9
You can go into the Synaptic app and adjust the touchpad sensitivity, and even mod what regions get registered. This may help with your situation.
01-03-2011 12:45 PM #10
- Join Date
- Jan 2011
I am facing this Touchpad problem as well and I notice that it starts a while after turn it on and when I press around the touchpad.
I think is a notebook's design problem, maybe is lack of support turns that area a little flexible.
If its a hardware problem, how Asus will solve that?
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