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Help ASUS MAXIMUS HERO VIII, slow initialization or randomcrash

Laurival
Level 7

‎10-25-2016 08:14 AM - last edited on ‎03-06-2024 01:34 AM by Community Admin

Hi!
Please help me if possible 😞

I'm having problems with my PC. First of all, sorry about my english.
Last week I was watching a video when suddenly my PC crashes with de QCode 00. So, when I tried to turn on it again, it reboots 3 times in a super slow initialization. Although I was able to log my user, all programs and mouse was completely slow. Consequently, I did some tests:

1- Recovery Windows: the time spend on it was over a day!! and I had no success.
2- Remove and replace every thing: no success;
3- Turn on it with a single 4GB RAM without a GPU: far better
4- Turn on it with a 2x4GB RAM without a GPU: far better
5- Turn on it with normal config: 2x4Ram and GPU: the problem of slow inicializations and some reboot to star.
6- Remove and turn on it a 2x4GB RAM again: the problem continues. (?????)
7- Replace again GPU in another PCI-e slot: the problem continues.

Others obs:
- when it is on, and I press to turn it off, it always crash to QCode 00.
- The reboot happens when: a BOOT_device_LED is on with a QCode 99 or 62; or (without a GPU), a VGA_LED on and QCode 62 or b6 or 4F.

My specs:
ASUS MAXIMUS HERO VIII
i5 6600k
2x4GB RAM HyperX 2133 Hz
Gtx 970 Strix
Corsair HX750i
Corsair WaterCooler
WD 1TB 6400 RPM

Thanks a lot to everyone!! 😮
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4 REPLIES 4

Laurival
Level 7
In response to Chino

‎10-25-2016 01:02 PM

Chino wrote:
Is this a newly built PC?


No, I have it a almost 10 months.
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emsir
Level 8

‎10-27-2016 04:44 AM

Laurival wrote:
Hi!
Please help me if possible 😞

I'm having problems with my PC. First of all, sorry about my english.
Last week I was watching a video when suddenly my PC crashes with de QCode 00. So, when I tried to turn on it again, it reboots 3 times in a super slow initialization. Although I was able to log my user, all programs and mouse was completely slow. Consequently, I did some tests:

1- Recovery Windows: the time spend on it was over a day!! and I had no success.
2- Remove and replace every thing: no success;
3- Turn on it with a single 4GB RAM without a GPU: far better
4- Turn on it with a 2x4GB RAM without a GPU: far better
5- Turn on it with normal config: 2x4Ram and GPU: the problem of slow inicializations and some reboot to star.
6- Remove and turn on it a 2x4GB RAM again: the problem continues. (?????)
7- Replace again GPU in another PCI-e slot: the problem continues.

Others obs:
- when it is on, and I press to turn it off, it always crash to QCode 00.
- The reboot happens when: a BOOT_device_LED is on with a QCode 99 or 62; or (without a GPU), a VGA_LED on and QCode 62 or b6 or 4F.

My specs:
ASUS MAXIMUS HERO VIII
i5 6600k
2x4GB RAM HyperX 2133 Hz
Gtx 970 Strix
Corsair HX750i
Corsair WaterCooler
WD 1TB 6400 RPM

Thanks a lot to everyone!! 😮






Your GPU is defective. You found out by moving your GPU to another slot (still same problem). So if you can RMA the GPU, do it asap.
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Laurival
Level 7
In response to emsir

‎10-27-2016 10:21 PM

emsir wrote:
Your GPU is defective. You found out by moving your GPU to another slot (still same problem). So if you can RMA the GPU, do it asap.


It's not GPU, I sent it to RMA, but they said that GPU is okay. I think the problem is in ram ou in ram slot. which one is more probably?
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