[Chromebook] Chromebook Frequently Asked Question (FAQ) | Official Support

FAQ

[Chromebook] Chromebook Frequently Asked Question (FAQ)

The following lists the Chromebook Frequently Asked Question (FAQ), you are able to find a troubleshooting solution to resolve the problem you met.

Problem Category	Problem item	FAQ link
Chrome Operating System	System recovery	Reset (Powerwash) your Chromebook to factory settings
		Recover Chromebook operating system
		How to reset your Chromebook hardware (Hard reset)
		How to fix recovery failed problems
	Chrome default setting and function	Start for the first time (ChromeOS OOBE)
		Diagnostics feature on Chrome OS
		What is Chromebook? \| Chrome operating system FAQ
		How to fix Google account sign-in issues
	Chrome operation and update	How to update your Chromebook's operating system
	Chrome operation and update	How to fix ChromeOS update failure
Cannot power on / System problem	Cannot power on / Cannot enter Chrome OS	How to fix Chromebook cannot power on
	Crash / System problem / Auto Restart	How to fix Chromebook crashes or freezes
		How to fix “Aw, Snap!” page crashes and other page loading errors
		How to fix the error message of “He’s Dead, Jim!” on Chromebook
		How to fix Chrome OS is missing or damaged
		How to fix Chromebook automatic shutdown/restart issues
	System low speed	How to fix slow performance on Chromebook
	System cannot resume / sleep	How to wake your Chromebook up, including clamshell, flip, and detachable series
	System cannot resume / sleep	How to fix Computer does not wake from Sleep mode
Keyboard / Touchpad	Keyboard / Shortcut problem	How to fix Chromebook built-in keyboard issues
	Keyboard / Shortcut problem	Popular Chromebook keyboard shortcuts
	Keyboard backlight	How to enable Backlit keyboard
	Keyboard backlight	How to fix backlit keyboard problems
	Touchpad problem	Learning how to use your Chromebook touchpad
	Touchpad problem	How to fix touchpad issues with the Chromebook
Display / Touchscreen display	No display	How to fix Chromebook cannot power on
	Display abnormal	How to fix Display issues with the built-in screen (primary display) of a Chromebook
	Touchscreen abnormal	Learning how to use your Chromebook touchscreen
	Touchscreen abnormal	How to fix abnormalities with the Chromebook touchscreen
	Stylus problem	How to fix garage rechargeable stylus doesn't respond
	External monitor problem	How to connect your Chromebook to an external monitor
	External monitor problem	How to fix connectivity issues with external display on Chromebook
Charger and Battery	Cannot charging or charge full	How to fix charging issues with Chromebook
Charger and Battery	Short battery life	How to fix short battery life on Chromebook (Fast Battery Drain)
Camera	Camera problem	How to fix abnormal camera issue on Chromebook
Wi-Fi / Bluetooth	Wireless (Wi-Fi) problem	Connecting to Wi-Fi on Your Chromebook
	Wireless (Wi-Fi) problem	How to fix wireless network problems on Chromebook
	Bluetooth connection problem	Connecting Bluetooth Devices on Your Chromebook
	Bluetooth connection problem	How to fix Bluetooth connectivity issues with the Chromebook
Sound	Speaker and Microphone problem	How to fix Chromebook audio (Speaker/Microphone) issues
Fingerprint recognition	Fingerprint recognition problem	How to Set Up Fingerprint Recognition on Chromebook
Fingerprint recognition	Fingerprint recognition problem	How to fix Chromebook fingerprint sensor issues
Input / Output	USB / Type-C	How to fix Chromebook USB port issues
Device defect	Appearance	Getting to know your Laptop PC

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