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View Full Version : G73 died during windows 10 upgrade



Craftprincess
03-25-2018, 01:31 PM
Hi feeling really frustrated. Sent my dead laptop to Asus repair centre and was returned with a clean bill of health after the hard drive was replace:
1. CD/BlueRay drive doesnt work now - they claim they checked and there were no errors at Repair Centre!!

i decided to just connect an external cd drive to create new restore disks while waiting for 2nd line support to contact me (still waiting 2 weeks later).
Managed to purchase Windows 10 and yesterday started the upgrade process.....I had to go out so left the machine going through all its Upgrade checks etc when I returned the laptop is DEAD - no power at all. I have now ordered a new power supply which I'm hoping is the problem.

However if its not Power supply does anyone else know or had the same problems with their G73? I don't know what to do anymore, although I am familiar with the hardware side of things, I have never really messed with laptop hardware and am now disillusioned with Asus repair centre and their costs. Is it possible for Windows 10 to have caused my machine to die or is it something else. I have only used the machine a few times since it came back from repair as some of my games need Windows 10.

Clintlgm
03-25-2018, 02:55 PM
Well, Windows 10 is not supported on your model for starters, your G73 must be what 7 or 8 years old or older?
Are you able to get into the BIOS
Zero power would mean your battery is dead and your power supply is not working

You would probably be better off saving your money and buying a modern notebook.
The power brick might get you up again for a while then again it might not since if the socket on the computer may not be connecting the battery charger circuit could have failed, you BIOS battery could have failed.

Trying to install windows 10 at worst you would have had major driver conflict but I don't see any of them totally causing you to lose all power. While they could have locked up your notebook so that it would appear to have lost all power.

If you can't get into your BIOS its definitely a hardware problem. Which one can be difficult to figure out. I would start with testing the power output of your AC Brick. If you can find an original it will cost you a $100 or an expensive way to find out if it's just the AC brick. If you purchasing some aftermarket brick you still won't know for sure either.

Craftprincess
03-25-2018, 03:09 PM
Well, Windows 10 is not supported on your model for starters, your G73 must be what 7 or 8 years old or older?
Are you able to get into the BIOS
Zero power would mean your battery is dead and your power supply is not working

You would probably be better off saving your money and buying a modern notebook.
The power brick might get you up again for a while then again it might not since if the socket on the computer may not be connecting the battery charger circuit could have failed, you BIOS battery could have failed.

Trying to install windows 10 at worst you would have had major driver conflict but I don't see any of them totally causing you to lose all power. While they could have locked up your notebook so that it would appear to have lost all power.

If you can't get into your BIOS its definitely a hardware problem. Which one can be difficult to figure out. I would start with testing the power output of your AC Brick. If you can find an original it will cost you a $100 or an expensive way to find out if it's just the AC brick. If you purchasing some aftermarket brick you still won't know for sure either.

I understand what you've said and yes I do have another laptop but its not as powerful for gaming. Maybe it is time to consider a new gaming laptop instead of spending more on the G73. My thought however if its a hardware problem which has occurred within 2 weeks of being returned from Repair Centre, should they have not detected a possible issue? Its bad enough they returned it with the cd drive not reading or writing. I must say I am concerned now about the level of competency and the software provided to them by Asus to test .

Clintlgm
03-25-2018, 05:54 PM
I understand what you've said and yes I do have another laptop but its not as powerful for gaming. Maybe it is time to consider a new gaming laptop instead of spending more on the G73. My thought however if its a hardware problem which has occurred within 2 weeks of being returned from Repair Centre, should they have not detected a possible issue? Its bad enough they returned it with the cd drive not reading or writing. I must say I am concerned now about the level of competency and the software provided to them by Asus to test .

In my experience, I wouldn't send them a notebook that old there not likely to parts for it, it's well past the end of life. If you are going to spend more money on this notebook I would get in touch with cl-albert he actually works for Asus and he perhaps can assist you with getting it through another RMA or talk you out of such.
Really working on these older notebooks unless you can actually do the work yourself is usually not worth the stress or money.
Another way to look at is you have nothing to lose trying to fix it yourself if you have any inclination or experience at all. Parts are expensive but Labor is really expensive. as well as shipping to and from. there are Videos on Youtube (https://www.youtube.com/watch?v=2WJqpLoncCw)that show you most if not all you need to know. MHO

Craftprincess
03-25-2018, 06:35 PM
I totally agree and think its worth looking for something new or attempting fix myself, and if the power supply change doesnt work then I have nothing to lose by looking at myself. Thank you so much for your help and advice.

Clintlgm
03-27-2018, 07:04 PM
Hi feeling really frustrated. Sent my dead laptop to Asus repair centre and was returned with a clean bill of health after the hard drive was replace:
1. CD/BlueRay drive doesnt work now - they claim they checked and there were no errors at Repair Centre!!

i decided to just connect an external cd drive to create new restore disks while waiting for 2nd line support to contact me (still waiting 2 weeks later).
Managed to purchase Windows 10 and yesterday started the upgrade process.....I had to go out so left the machine going through all its Upgrade checks etc when I returned the laptop is DEAD - no power at all. I have now ordered a new power supply which I'm hoping is the problem.

However if its not Power supply does anyone else know or had the same problems with their G73? I don't know what to do anymore, although I am familiar with the hardware side of things, I have never really messed with laptop hardware and am now disillusioned with Asus repair centre and their costs. Is it possible for Windows 10 to have caused my machine to die or is it something else. I have only used the machine a few times since it came back from repair as some of my games need Windows 10.

Just found this link someone has changed CPU and GP (http://forum.notebookreview.com/threads/ultimate-asus-g73jh-cpu-gpu-upgrade-guide-hybrid-heatsink-mod-soldering-desoldering-heatpipes-lapping-guide-more.763001/)U long thread may be interesting for your issue.