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View Full Version : brand new g53sx has no display, help please!



chansigril
01-26-2012, 10:55 PM
received the box today, undamaged... needless to say very excited to have finally received my new g53sx-th71!

after opening the box and carefully unpacking everything, installed the battery and set the laptop down... then brought it to life by pressing the power button! lights in the upper left-hand corner lit up, keyboard flashed to life... but no screen. no splash of the asus name, nothing. power light below the mouse is working, battery charge light is lit, i can hear fans running and after a moment the hard drive light begins to show hdd activity... but no display. have turned it on and off a few times by holding down the power button to shut it off then rebooting it, have tried opening and closing the screen a few times to see if that would have any effect... removed the battery and reseated it... being brand new i hesitate to open it up for fear of voiding my warranty :(

had considered hooking up an external monitor but imagine as in the older days you need to configure it in settings before your desktop automatically gets extended or mirrored.

any help? suggestions before i call asus? have to say i'm very disappointed at this moment and eager for some aid or ideas :(

BrodyBoy
01-26-2012, 11:08 PM
Don't pursue it as a warranty issue with Asus......as soon as you initiate that, you own that unit and all its problems. And who knows what else might be wrong with it....

Take/send it back to your retailer, ASAP. Get a different unit.

PS: This is not a huge surprise, BTW The G53 video cable must be fragile, poorly-placed, or poorly-installed in some units. We've seen several reports now of G53 owners losing all video.

PPS: IF you want to try an external monitor, Fn+F8 switches the video output.

xeromist
01-26-2012, 11:14 PM
Could be the magnetic display sensor. Anyone know where it is on the G53? On the G73 it's on the left side of the keyboard near the num/capslock. Rubbing a magnet in that area and then lifting it causes the 73 display to go off & on.

BrodyBoy
01-26-2012, 11:21 PM
Could be the magnetic display sensor. Anyone know where it is on the G53? On the G73 it's on the left side of the keyboard near the num/capslock. Rubbing a magnet in that area and then lifting it causes the 73 display to go off & on.
That is also a known issue with the G53, but it's clear that his unit is actually powering up and functioning. WHen the magnetic sensor is messed up, the machine usually doesn't even power on.

In the G53, I believe it's to the right of the touchpad, along the front edge.

Either way, though....video cable, magnetic sensor, something else....it's a brand new unit and I wouldn't accept basic hardware troubleshooting as part of my out-of-the-box experience! He should insist on a perfect unit up front....and let Asus deal with this unit as a refurb or whatever.

chansigril
01-26-2012, 11:49 PM
think i'll be rma'ing to tiger direct tomorrow :mad: thanks for the advice folks :(

chansigril
01-26-2012, 11:52 PM
Could be the magnetic display sensor. Anyone know where it is on the G53? On the G73 it's on the left side of the keyboard near the num/capslock. Rubbing a magnet in that area and then lifting it causes the 73 display to go off & on.

everything i've read about this issue indicates the unit will not power up when this issue is present as the laptop believes the lid is still closed. this is not the case in my instance.

hooked up an external monitor and nothing either.

man am i salty :mad:

fuzon1337
01-26-2012, 11:54 PM
Do not RMA your situation, complain and claim that you will have a new notebook since this is a DOA situation.

Or else as he says:

Don't pursue it as a warranty issue with Asus......as soon as you initiate that, you own that unit and all its problems. And who knows what else might be wrong with it....

Stand on your demands!

BrodyBoy
01-27-2012, 12:05 AM
Who is your retailer, chansigril?

chansigril
01-27-2012, 12:28 AM
Who is your retailer, chansigril?

tiger direct.

processing the return online now, they're going to pay for the return shipping (dropping it off at ups tomorrow); i'm going to have them cross-ship me a new unit at my cost (another $1230) and wait for the refund to be credited.

tiger direct does not seem to offer a refund option and this laptop really is the one that i want.

should that unit be defective however i will get my money back. visa signature card issued by chase with an outstanding customer history should be a powerful tool in that fight if it comes to that. hopefully it doesn't.

BrodyBoy
01-27-2012, 12:44 AM
It sounds like they are being pretty reasonable. Chances are slim that you'll get two defective ones in a row....so hopefully, this will all be straightened out in a few days. :)

chansigril
01-27-2012, 11:33 PM
Don't pursue it as a warranty issue with Asus......as soon as you initiate that, you own that unit and all its problems. And who knows what else might be wrong with it....

Take/send it back to your retailer, ASAP. Get a different unit.

PS: This is not a huge surprise, BTW The G53 video cable must be fragile, poorly-placed, or poorly-installed in some units. We've seen several reports now of G53 owners losing all video.

PPS: IF you want to try an external monitor, Fn+F8 switches the video output.

btw, any more information on this? i searched (albeit briefly) for other similar threads and didn't come across anything.

regardless, laptop is now on it's way back to tiger direct and new one is on it's way to me. here's hoping for the best :)

chansigril
01-30-2012, 10:51 PM
received the new laptop, pleased to announce all is well with it, seems like a great laptop thus far.

creating recovery dvd set now, disc 3.

thanks for the advice and information folks!

purchased a 120gb intel 320 series ssd drive to install as a boot drive, have to say i was disappointed with the amount of effort required to install it compared to hdd installations i've done on other laptops.

link for any interested:

http://www.instructables.com/id/How-to-Disassemble-and-Upgrade-the-ASUS-G53SXSW/?ALLSTEPS

most laptops i've worked on have a cover to allow access to hdd and ram... not so with this one. do have to say the overall laptop construction does seem to be quite solid and well built however.

will keep this thread updated as progress continues and gaming commences :D

dstrakele
01-30-2012, 10:59 PM
Do take care for the broken power pin connector issue: http://rog.asus.com/forum/showthread.php?1800-power-connector-pin-broke-on-my-G53jw Consider the right angle connector discussed in that thread as preventative protection.

evgasr2
01-31-2012, 04:07 AM
hey , I have the same problem still, take a look at this video and say is it waht happens to you?
http://www.youtube.com/watch?v=ACsA7CNV4Sg&feature=youtu.be
im still stuck with it and i know what causes that problem , it could be your ac adapter or the vga. those are the culprit who couse that issue.
try checking your ac adapter with another unit. and see if vga fan spins. if vga fan doesnt spin and vga doesnt get heated thats it may be vga or ac adapter because in my case i have a ac apapter with (19V 3.5A 66.5W) but this is not enough to power on a beast as asus requires (150W 7.7A 19.5V) so can be that , can my gpu fans doesnt spin and I dont have warrenty left cause i bought it from ebay.
man you have the exactly same issue, one more thing to know many asus g series laptops doesnt need a vga to power on it will work blind ,
i connected the hdd with windows installed in it and gpu removed then i got the windows logon sound. lol asus makes tricky laptops. ASUS IS GREAT Though.

evgasr2
01-31-2012, 04:09 AM
sorry it got reposted delete this . i dont know why always my reply gets 2 times .lol

xXTheOneRavenXx
02-07-2013, 12:42 AM
I also have a G53SX laptop and just finished experiencing this problem for the second time. The first time the unit fixed itself it said it recovered from a graphic performance issue. This time I called ASUS tech support and talked to the dizziest person I ever spoke to on the phone, no exaggeration. I called and introduced myself. The woman then turned around and asked me my name; right after I said it. I told her the reason I was calling. She began asking some generic questions; so I offered her the Case# as per registering the problem on the ASUS site. She accepted it; then asked me what OS I was running. I mentioned it was included in the information under that case#. She actually tried to argue with me over what information was provided; when this type of information is selected from the sites drop down menus, and must be selected prior to the site providing you with the phone number to tech support. So I knew quickly what direction this conversation was heading. I indicated my display screen did not work and all I can see is a black screen. She then asked me "Sir, what colour is your screen, blue or black?". Seriously? Every time I made a statement or asked a question her reply was the same, "Sir, that is correct." Really, my 11 yr old daughter could provide better support, no joke. All three of my children (12, 11 & 8) can operate the home network and minor troubleshooting. The only actually assistance this woman offered was to take the battery off, unplug the power supply; then hold down the power button to reset the motherboard drivers. Then she asked me to hook up my unit to my TV to see if an alternate display would work. When it didn't, she said "Well, I don't know what's wrong with your unit, Sir." I can read from a checklist as well, however it doesn't make me a tech either. She told me I would have to have my unit shipped back to ASUS, so I asked if they were sending me a box to ship it in. lol, she stated that not only I would have to provide my own box, but pay to have the unit shipped to them and they would pay to ship it back. That's when I told her that I know what companies INCLUDING ASUS "can" do for their clients when they want to as I used to be an Asset Manager and dealt with large scale purchases from ASUS, Dell, HP, etc... Following that I told her what the failure was based upon the symptoms and that I wasn't paying to ship a unit back to the parent company based upon their own hardware failing; nor do they charge larger companies, just average purchasers apparently. What companies do is mail you coded labels to put on your box which shows the postal company the parent company is paying for the charges; not the client. This is possibly the worst customer service I have ever experienced, and yes that even compares to XBox Live. Anyhow, back to the issue. Yes, it does appear to be a lose connection between the graphics card and the motherboard. Probably poorly done during mass manufacturing seeing as it appears to be the same issue reported by numerous model owners on the web.