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sireddy
10-12-2017, 10:44 AM
Just received a new GL503VD laptop and Pugio mouse. The Armory utility fails to install. Any thoughts?

shamandgg
03-10-2018, 09:18 PM
Just received a new GL503VD laptop and Pugio mouse. The Armory utility fails to install. Any thoughts?

I have GL703, Armory install crashes as well at very start:

Error Number: 0x80040707
Description: Dll function call crashed: IsSupported.IsASUSMB

Setup will now terminate.

shamandgg
03-10-2018, 09:39 PM
Even worse, when I connect by just cable, the LED lights work, buttons work, but cursor is not moving... that is without ARMORY installation.

MasterC@ROG
03-14-2018, 04:11 AM
Both the Pugio and Armoury II have been tested to be without issues on various laptops. Possible to verify if your issue persists on a desktop or another laptop?

MasterC@ROG
03-14-2018, 04:30 AM
Just received a new GL503VD laptop and Pugio mouse. The Armory utility fails to install. Any thoughts?

Please try the new Armoury II:
https://rog.asus.com/forum/showthread.php?100253-ROG-Armoury-II-V2-04-07-Report-any-issues-here

shamandgg
03-15-2018, 02:56 PM
I have tried latest Armory at first on brand new GL703 SCAR EDITION. See the error message.

Strix02
04-10-2018, 07:43 AM
I have GL703, Armory install crashes as well at very start:

Error Number: 0x80040707
Description: Dll function call crashed: IsSupported.IsASUSMB

Setup will now terminate.

DID you manage to install the software? Im still having trouble with it as well getting the same error.

Please help

Strix02
04-12-2018, 04:12 PM
Please help! I havent even used my mouse yet :(

after i download the software and i try to install it, I keep getting this error message, "Error number 0x80040707 Description: Dll function crashed: IsSupported.IsASUSMB Setup will now terminate". I know im not the only one with this problem. But no one has a solution for it please assist. Please! Please! Please!:(:(:(:(:(:(

MasterC@ROG
04-13-2018, 02:20 AM
Which mouse are you using?
Are you having trouble installing 2.04.09?
And have you tried updating the firmware via an older version of Armoury?

Strix02
04-13-2018, 02:55 PM
which mouse are you using?
Are you having trouble installing 2.04.09?
And have you tried updating the firmware via an older version of armoury?

using the spatha!

Yes that version and every other version!
Tried that as well

MasterC@ROG
04-16-2018, 04:14 AM
If you are having trouble installing Armoury, please reinstall a fresh copy of Windows and install Armoury first. Try a different USB port if the mouse isn't detected.

Strix02
04-17-2018, 07:44 AM
Hi it is a fresh copy as its also a new laptop that i purchased. why would it even be giving me that error in the first place?

MasterC@ROG
04-18-2018, 02:44 AM
Can you verify whether your Armoury installation files or Spatha are okay on a different PC? If so, do a Live Update to get the latest firmware on the Spatha then try again.

Which laptop did you recently purchase? Perhaps we can try to replicate.

Strix02
04-18-2018, 06:40 AM
can you verify whether your armoury installation files or spatha are okay on a different pc? If so, do a live update to get the latest firmware on the spatha then try again.

Which laptop did you recently purchase? Perhaps we can try to replicate.

asus rog strix gl553Vd

shamandgg
06-14-2018, 11:41 AM
I have GL703, Armory install crashes as well at very start:

Error Number: 0x80040707
Description: Dll function call crashed: IsSupported.IsASUSMB

Setup will now terminate.

My setup installation error-stop issue has been resolved with Armory v2.06.01 driver release.

MasterC@ROG
06-15-2018, 01:19 AM
My setup installation error-stop issue has been resolved with Armory v2.06.01 driver release.

Thanks for letting us know!