tastypotato
01-27-2012, 07:32 PM
I've had my laptop for almost a year now (Bought it from Newegg) and it's been a great laptop but as of recently I ran into a pretty annoying and game breaking problem.
Woke up one morning to play my favorite tank game and was presented with this:
http://www.youtube.com/watch?v=i9SOr2Xbeic
Called up ASUS tech support and they suggested a System Recovery - I kind of laughed at this because it seemed to be a hardware issue but proceeded to open mouth and insert foot when it actually solved the problem!
However, now two days later I booted up my computer and was greeted to green pixels flashing on and off on the screen:
http://www.youtube.com/watch?v=dHqhJ9yG0hg
So I called tech support up again and they wanted me to send in an invoice of my purchase and then wait two days and call back with my service number. Since then I tilted the screen a couple times and the problem has gone away (For now). I'm worried that if I send my laptop in tech support will not be able to reproduce this problem and I'll be paying for shipping to and from their repair center.
Has anyone else seen this problem and maybe has some advice as to how to handle ASUS tech support?
Woke up one morning to play my favorite tank game and was presented with this:
http://www.youtube.com/watch?v=i9SOr2Xbeic
Called up ASUS tech support and they suggested a System Recovery - I kind of laughed at this because it seemed to be a hardware issue but proceeded to open mouth and insert foot when it actually solved the problem!
However, now two days later I booted up my computer and was greeted to green pixels flashing on and off on the screen:
http://www.youtube.com/watch?v=dHqhJ9yG0hg
So I called tech support up again and they wanted me to send in an invoice of my purchase and then wait two days and call back with my service number. Since then I tilted the screen a couple times and the problem has gone away (For now). I'm worried that if I send my laptop in tech support will not be able to reproduce this problem and I'll be paying for shipping to and from their repair center.
Has anyone else seen this problem and maybe has some advice as to how to handle ASUS tech support?