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View Full Version : ROG Armoury II - v2.05.01



MasterC@ASUS
04-27-2018, 04:23 AM
Armoury II 2.05.01 is now available!
Use either Live Update or download manually here:
https://www.asus.com/ROG-Republic-Of-Gamers/ROG-Gladius-II/HelpDesk_Download/
73495

Improvements and fixes:
Pugio / Gladius II / Gladius II Origin
* Fine-tuning of wave lighting effect in UI.

Spatha
* Removed program link from Profile 4
* Fixed the issue when settings are set to max or min.

Strix Flare
* Fix for avoiding unresponsive keyboard when updating.

If you experience any other issues, please post them here. Thanks!

rickz98
04-27-2018, 10:13 AM
73506

That shows up when i try to install the Armoury 2.05.01.Any fix for that issue?

MasterC@ASUS
04-27-2018, 10:34 AM
How about using Live Update? Are you currently on 2.04.09?

rickz98
04-27-2018, 11:00 AM
The same happened,and yes i am in that version

nbtc971
04-30-2018, 10:51 PM
Live Update button doesn't work now for me.

Hunteds911x
05-01-2018, 12:05 PM
Yeah I get the same error. Can't update from Live update nor from the download.

Lightbringer
05-01-2018, 12:56 PM
all good.

upated through live update and everything functions as intended.

What would be good (still), is wenn we will have the option to type in the colors manually in stead of adjusting this "colorwheel of hell" ;)

nbtc971
05-01-2018, 03:34 PM
Well.. Live Update just worked for me. It didn't find anything but it worked as intended. All the problems I was having with the software remain as it doesn't appear this release had any kind of additional features. Also, the "link" to a profile usually doesn't work still, though I know you haven't been able to recreate. Also.. will the software ever know when you shut down a game, that is using a special profile, and once game is shut down go back to a default profile? I mean, I can't believe that wasn't a feature with the initial release honestly.

MasterC@ASUS
05-02-2018, 05:39 AM
The same happened,and yes i am in that version

Have you tried installing a fresh copy of Windows?
We can't replicate the issue, can you provide your system specs and Windows version/build?

MasterC@ASUS
05-02-2018, 05:40 AM
Yeah I get the same error. Can't update from Live update nor from the download.

Have you tried installing a fresh copy of Windows?
We can't replicate the issue, can you provide your system specs and Windows version/build?

MasterC@ASUS
05-02-2018, 05:44 AM
all good.

upated through live update and everything functions as intended.

What would be good (still), is wenn we will have the option to type in the colors manually in stead of adjusting this "colorwheel of hell" ;)

For applicable lighting effects, you can already do that:
73604

Does the color wheel not work as intended?

Hessu123
05-03-2018, 09:02 PM
I try to install armoury and the when i try to run the Setup or the AsusSetup it just shows this:73643

MasterC@ASUS
05-04-2018, 03:24 AM
I try to install armoury and the when i try to run the Setup or the AsusSetup it just shows this:73643

If you have downloaded the Armoury update, uninstalling the old is required first. That is normal.

Hessu123
05-04-2018, 09:25 AM
If you have downloaded the Armoury update, uninstalling the old is required first. That is normal.
But i have uninstalled the old one and it still shows this when i download the new v2.05.01. I can't install the new version so i can't get my Strix Flare keyboard to work. :/

MasterC@ASUS
05-04-2018, 09:53 AM
But i have uninstalled the old one and it still shows this when i download the new v2.05.01. I can't install the new version so i can't get my Strix Flare keyboard to work. :/

Did you try Live Update?
What happens if you click OK anyway?

Hessu123
05-04-2018, 10:28 AM
Did you try Live Update?
What happens if you click OK anyway?
I tried live update and it didn't work. When i click OK it does literally nothing and when i try to install the older version it just does the same.
And i can't try the live update anymore because i don't have any version of Armoury installed at the moment because i can't install them. :/

Hessu123
05-05-2018, 10:08 PM
Can you please help i really want to get my Strix Flare to work. :)

MasterC@ASUS
05-07-2018, 03:58 AM
Now that you have uninstalled Armoury, what happens when you try to install. There shouldn't be any uninstall notifications.
If possible try reinstalling a fresh copy of Windows.

Hessu123
05-07-2018, 02:35 PM
Now that you have uninstalled Armoury, what happens when you try to install. There shouldn't be any uninstall notifications.
If possible try reinstalling a fresh copy of Windows.
When i try to install Armoury again there is the uninstall notification and i don't know why because i have uninstalled the previous version. :/

MasterC@ASUS
05-08-2018, 05:56 AM
Did you also try with a fresh copy of Windows? Are you on Windows 10? The Flare is not supported on Windows 8.

AeroChief
05-08-2018, 07:45 PM
Did you also try with a fresh copy of Windows? Are you on Windows 10? The Flare is not supported on Windows 8.

What would a fresh copy of Windows accomplish? I find it extremely difficult to wrap my head around why this would be a "Fix" for this software. There isn't a problem with my operating system, there is a problem with the most recent update. I ended up just downloading v2.04.07 and turning off updates since Armoury/Spatha would randomly disable custom keybindings on my mouse.

Not to mention the firmware v1.69 for spatha has rendered my 5th profile unusable, but there isn't anywhere I've found where I can download and flash an earlier version back to my mouse.

MasterC@ASUS
05-09-2018, 02:59 AM
What would a fresh copy of Windows accomplish? I find it extremely difficult to wrap my head around why this would be a "Fix" for this software. There isn't a problem with my operating system, there is a problem with the most recent update. I ended up just downloading v2.04.07 and turning off updates since Armoury/Spatha would randomly disable custom keybindings on my mouse.

Not to mention the firmware v1.69 for spatha has rendered my 5th profile unusable, but there isn't anywhere I've found where I can download and flash an earlier version back to my mouse.

It's easier to diagnose by eliminating possible causes or conflicts by starting anew. If an issue does not affect everyone, then we need to investigate why a particular configuration has issues.

Armoury 2.05.01 should have addressed the lost profile settings issue already. Did you check if the settings were lost before you updated to 2.05.01?
Perhaps your issue with profile 5 is the same thing? What do you mean unusable?

I have sent you the latest firmware just in case.

AeroChief
05-09-2018, 05:05 AM
It's easier to diagnose by eliminating possible causes or conflicts by starting anew. If an issue does not affect everyone, then we need to investigate why a particular configuration has issues.

Armoury 2.05.01 should have addressed the lost profile settings issue already. Did you check if the settings were lost before you updated to 2.05.01?
Perhaps your issue with profile 5 is the same thing? What do you mean unusable?

I have sent you the latest firmware just in case.

73750

Hi again, I've uploaded a gif of what I'm talking about. Well similar anyway, went through to profile five, noticed that the DPI was cranked to max, brought it down and now the mouse will actually move.

However it still feels like its stuck at 8000 dpi and changing the sliders does nothing. In fact changing the dpi settings on any profile now does nothing. And this is with the latest firmware that you sent me for the dock and mouse. To test this I also reinstalled the latest version of Armoury before recording the gif.

edit: Now the other profiles updated. But profile 5 still will not take any DPI changes that are applied.

MasterC@ASUS
05-09-2018, 05:37 AM
Can you share a gif or even a video using a link?
Did you restart the PC after installing Armoury?
Is your only issue the profile 5 DPI settings?
Are you testing the mouse with the DPI Switch on or off? From the image above, your DPI sensitivity (light on) in profile 1 is way too high, typically you want that to be very low.
Does your issue exist even if you customize DPI sensitivity for X and Y separately?

AeroChief
05-09-2018, 08:04 AM
It's easier to diagnose by eliminating possible causes or conflicts by starting anew. If an issue does not affect everyone, then we need to investigate why a particular configuration has issues.

Armoury 2.05.01 should have addressed the lost profile settings issue already. Did you check if the settings were lost before you updated to 2.05.01?
Perhaps your issue with profile 5 is the same thing? What do you mean unusable?

I have sent you the latest firmware just in case.

Wasn't aware .gifs couldn't be attached.

Here is a link to imgur. (https://imgur.com/a/Bvi0cjc)

AeroChief
05-09-2018, 08:06 AM
Can you share a gif or even a video using a link?
Did you restart the PC after installing Armoury?
Is your only issue the profile 5 DPI settings?
Are you testing the mouse with the DPI Switch on or off? From the image above, your DPI sensitivity (light on) in profile 1 is way too high, typically you want that to be very low.
Does your issue exist even if you customize DPI sensitivity for X and Y separately?

Yeah sorry. I uploaded the gif to imgur here (https://imgur.com/a/Bvi0cjc).

And yeah. I've swapped the DPI toggle so that with DPI light on I have my higher sensitivity and off is low. But with that gif it shows me changing them and saving the changes with no actual change. And it is only with profile 5.

edit: and yeah I was sure to reboot both after uninstalling armoury and deleting the saved macro files in my documents folder, then rebooted again after I had installed the latest version and flashed the new firmware to the mouse and dock manually with the files you had sent me.

Syberon
05-09-2018, 08:42 AM
Yeah sorry. I uploaded the gif to imgur here (https://imgur.com/a/Bvi0cjc).

And yeah. I've swapped the DPI toggle so that with DPI light on I have my higher sensitivity and off is low. But with that gif it shows me changing them and saving the changes with no actual change. And it is only with profile 5.

edit: and yeah I was sure to reboot both after uninstalling armoury and deleting the saved macro files in my documents folder, then rebooted again after I had installed the latest version and flashed the new firmware to the mouse and dock manually with the files you had sent me.

A few days ago i bought Spatha and yesterday i have the same issue like yours - my profile 2 has unusable, and pointer moves as it have 8000dpi. Any changes in this profile via armoury doesn't affect on it. I solved this problem by uninstalling armoury 2.05.01 and install last version of 1.xx. This old version of armoury can correct read my corrupted profile and save normal parameters to it. After restoring of profile i installed armoury 2.05 again and now it works correct with this profile.

And another problem - version 2.05 doesn't work in wired mode. After i open Armoury in wired connection it stucks on blinking dots loading profile data, but nothings happen after this.

MasterC@ASUS
05-09-2018, 09:45 AM
Yeah sorry. I uploaded the gif to imgur here (https://imgur.com/a/Bvi0cjc).

And yeah. I've swapped the DPI toggle so that with DPI light on I have my higher sensitivity and off is low. But with that gif it shows me changing them and saving the changes with no actual change. And it is only with profile 5.

edit: and yeah I was sure to reboot both after uninstalling armoury and deleting the saved macro files in my documents folder, then rebooted again after I had installed the latest version and flashed the new firmware to the mouse and dock manually with the files you had sent me.

From the gif, it does appear as though the sensitivity isn't being saved.
It looks like you click and test everything super-fast. When Armoury is loading, it is important that you do not starting clicking or moving around to hurry it up or change profiles. We previously had a bug which occurred as a result of that, and this looks as if it could be the same issue. It's possible profile 5 was messed up before you updated to 2.05.01.
I cannot replicate this, so can you try reverting to an older version of Armoury, set profile 5 to defaults and reassign the buttons, then reinstall 2.05.01 to see if that fixes profile 5?

AeroChief
05-09-2018, 11:49 PM
From the gif, it does appear as though the sensitivity isn't being saved.
It looks like you click and test everything super-fast. When Armoury is loading, it is important that you do not starting clicking or moving around to hurry it up or change profiles. We previously had a bug which occurred as a result of that, and this looks as if it could be the same issue.
I cannot replicate this, so can you try reverting to an older version of Armoury, set profile 5 to defaults and reassign the buttons, then reinstall 2.05.01 to see if that fixes profile 5?

Hey there, got an update. The method you suggested appears to have worked as far as letting me alter the profile settings for profile 5 now. I appreciate your help with this. I'll continue to pay attention to whether or not it overwrites/disables certain button assignments as well and will report back if anything else pops up.

Once again, thank you!

MasterC@ASUS
05-10-2018, 01:13 AM
A few days ago i bought Spatha and yesterday i have the same issue like yours - my profile 2 has unusable, and pointer moves as it have 8000dpi. Any changes in this profile via armoury doesn't affect on it. I solved this problem by uninstalling armoury 2.05.01 and install last version of 1.xx. This old version of armoury can correct read my corrupted profile and save normal parameters to it. After restoring of profile i installed armoury 2.05 again and now it works correct with this profile.

And another problem - version 2.05 doesn't work in wired mode. After i open Armoury in wired connection it stucks on blinking dots loading profile data, but nothings happen after this.

Do you mean Armoury doesn't load or the mouse doesn't work when in wired mode?
Tried shutting down the PC or changing USB ports and cables?

MasterC@ASUS
05-10-2018, 01:14 AM
Hey there, got an update. The method you suggested appears to have worked as far as letting me alter the profile settings for profile 5 now. I appreciate your help with this. I'll continue to pay attention to whether or not it overwrites/disables certain button assignments as well and will report back if anything else pops up.

Once again, thank you!

That's great to hear! And yeah, let us know if anything comes up.

Syberon
05-10-2018, 04:32 AM
Do you mean Armoury doesn't load or the mouse doesn't work when in wired mode?
Tried shutting down the PC or changing USB ports and cables?

Armoury loads normally and after opening application window it stays faded with blinking horizontal dots trying to load current profile settings. And thats all, it stays infinitely at this state.

I tried restart PC and changing the USB ports (front and rear) but it not helped. However, the mouse normally operates in a wired mode with settings and profiles that i set in wireless mode via Armoury. The problem is with the application only. Today, then i returns to home after work i'll try to revert to 1 or 2 older versions of Armoury and try to find working version.

Syberon
05-11-2018, 02:26 AM
Today i tested an earlier versions of Armoury and found that all versions 2.xx doesn't works in wired mode if dock station is plugged in simultaneously with wired connection. As soon as I unplug the dock station cable Armoury 2.xx starts to work in wired mode and normally loads/saves profile.
Version 1.02.26 of Armoury software works without any problems without having to disconnect the dock station cable when mouse in wired mode.

It looks like there are already several problems of the new version and it's time to solve them:
1. It randomly brokes the profiles (solves by installing old version 1.xx and save correct settings to profile)
2. Doesn't works in wired mode with dock station is plugged in.

And another problem, i do not know for that it applies - Armoury or firmware. During last 4 days after i bought this mouse I twice ran into a problem when the mouse does not wake up from sleep mode. It looks like this - when I turn on the PC the led on dock station is blinking once with orange and green colors and immediately turns off (usually this is normal behavior of dock station and in normal situation it lights up a green led when i starts to move mouse) and this is all, mouse don't starts to work when i start to move it. To resolve this problem i have to unplug and plug in again the dock station. And after this mouse start to work.

MasterC@ASUS
05-11-2018, 02:58 AM
Today i tested an earlier versions of Armoury and found that all versions 2.xx doesn't works in wired mode if dock station is plugged in simultaneously with wired connection. As soon as I unplug the dock station cable Armoury 2.xx starts to work in wired mode and normally loads/saves profile.
Version 1.02.26 of Armoury software works without any problems without having to disconnect the dock station cable when mouse in wired mode.

It looks like there are already several problems of the new version and it's time to solve them:
1. It randomly brokes the profiles (solves by installing old version 1.xx and save correct settings to profile)
2. Doesn't works in wired mode with dock station is plugged in.

And another problem, i do not know for that it applies - Armoury or firmware. During last 4 days after i bought this mouse I twice ran into a problem when the mouse does not wake up from sleep mode. It looks like this - when I turn on the PC the led on dock station is blinking once with orange and green colors and immediately turns off (usually this is normal behavior of dock station and in normal situation it lights up a green led when i starts to move mouse) and this is all, mouse don't starts to work when i start to move it. To resolve this problem i have to unplug and plug in again the dock station. And after this mouse start to work.

Can you test different USB ports again? (Avoid USB hubs)
I am currently using the Spatha in wired mode with the dock connected as well, no issues here.

I did have an issue with one particular profile also, and we are now looking to resolve this issue.
Thanks for letting us know!

Syberon
05-11-2018, 03:53 AM
Can you test different USB ports again? (Avoid USB hubs)
I already tried 3 different USB ports on rear plate of MB (USB 2.0 and USB 3.0) and there is no difference - always Armoury didn't work if dock station and mouse wire plugged in simultaneously.

First time then i got mouse from store i connected it to rear USB 2.0 port. In next morning it didn't wake up from sleep mode and i have to replug the dock station to get it to work again. After this i reconnect the dock to another rear USB 3.0 port. It works for one day and today at morning I ran into this problem again - mouse don't want to work.

AeroChief
05-11-2018, 08:07 AM
I've noticed the issue again where it will seem like profiles are overwritten or all the keybinds are set to disabled.

73787

MasterC@ASUS
05-11-2018, 08:18 AM
I've noticed the issue again where it will seem like profiles are overwritten or all the keybinds are set to disabled.

73787

Is it only with profile 5 again?
Do changes take effect?
Do you think it is possible the issue was caused by keypresses when Armoury is loading? Are you on 2.05.01? (Supposed to be fixed in this version)

AeroChief
05-11-2018, 09:37 AM
Is it only with profile 5 again?
Do changes take effect?
Do you think it is possible the issue was caused by keypresses when Armoury is loading? Are you on 2.05.01? (Supposed to be fixed in this version)

This is on 2.05.01. And so far it only looks like it is happening to profile 5. At first I would notice after some time went buy those buttons would stop working then check armoury to notice that they had been set to "Disable". I can't recall at the moment but I believe that I had armoury running in the background but minimized to the task tray.

28BeersLater
05-11-2018, 12:10 PM
I've quoted my previous post for the last build, as the issues I have experienced are identical in every detail.

Back to v10226 *sigh*



I'm afraid the Spatha Firmware issues still seems to persist.

Windows 10 x64 (16299.309)
Rampage V Extreme Mobo (3801 Bios)

Install process:
Uninstall previous Armoury, plug mouse into cable.
Install new version (always "right click run as Admin, even though I am admin, and UAC is off)
Software appears to load and doesn't insta crash, however the Mouse Sync on load up doesn't ever seem to complete. The Mouse Firmware also appears to be Stuck on 0.00 again as reported previously.

- 72860

I have tried a couple of times, no joy, I'll be reverting back to the last known good version (v10226)

Syberon
05-11-2018, 12:38 PM
I've quoted my previous post for the last build, as the issues I have experienced are identical in every detail.

Back to v10226 *sigh*

You a right. Your issue are identical to one of my issues - Armoury can't sync the profiles after startup if mouse in wired mode and dock is plugged in. I reverted to version 1.02.26 too.

Darkest
05-12-2018, 05:53 AM
I have tried 2.05.01 with my Claymore. And it is a bit confusing regarding custom lighting effects. Almost all of them are working not as expected for me. None of custom effects react on speed change - it is always the same no matter what option is selected (Breathing, Color cycle, Wave, Ripple, Reactive, Starry Night, Quicksand). Some effects cannot be anything than white despite some color or random is specified (Breathing, Ripple, Reactive, Starry Night, Quicksand). Also special notes for certain custom effects:
- Wave: it is also does not react on direction option, always goes left to right. No matter what color is specified, it shows "rainbow" pattern. Among three predefined color patterns first two show the first one anyway, and only third one ("rainbow") is the only one what is working correctly in this effect.

- Starry Night: "Sky" is not shown no matter which color is specified, all buttons except the "stars" are black. Stars are always white as I said above.

- Quicksand: This one is always yellow no matter what color settings are set.

The behavior I described I see only when I try to put custom lighting effects on any button set. Predefined effects are working as expected. So my question, are custom effects should work like this or I may have missed something?

Thank you.

P.S. I also would like to note here that unfortunately custom effects is the only place where effect speed or direction may be adjusted, but even this does not work. Is there any hardware restriction for Claymore which is not allow it to have more lighting options?

Syberon
05-13-2018, 03:28 AM
I've quoted my previous post for the last build, as the issues I have experienced are identical in every detail.

Back to v10226 *sigh*

I think this issue (Armoury 2.xx stucks on sync profile data ) is related to device detection priority in Armoury 2.xx software.

-- when dock is plugged in and mouse in wireless mode there are only one device with name "ROG SPATHA" in device manager under "Mice and othe pointing devices" and Armoury 2.xx normally works and can read and save profile data.
-- when mouse in wired mode and dock is unplugged there are only one device with name "ROG SPATHA" in device manager under "Mice and othe pointing devices" and Armoury 2.xx normally works and can read and save profile data.
-- when mouse in wired mode and dock is plugged in at the same time there are TWO devices with name "ROG SPATHA" in device manager and Armoury 2.xx can't load profile data and stucks at loading process. After i unlpug the wire from mouse or from dock the Armoury normally load profile data within a few seconds.

73814

I suppose that Armoury 2.xx trying to work with incorrect device when mouse in wired mode and dock is plugged in at the same time. Despite the wired connection Armoury tries to load and sync profile data via wireless receiver (dock). This is just my guess, but the problem is definetly related to detection of the active device (mouse or dock). I made a video of this incorrect behavior.


https://youtu.be/1qyFO24sT3A

I read the topics related to previous versions of Armoury 2 and found that there are few more people with this issue, and it is still not solved in current version of Armoury 2.

Syberon
05-13-2018, 02:17 PM
Today i found a way to reproduce the profile corruption on my SPATHA.
It's related to previously described problem of mouse detection in wired connection.
To get a corrupted profile i closed the Armoury application then connect wire to the mouse (dock is still connected). After this i run Armoury 2.05.01 application. As described above it stucks on mouse detection at startup. I decided to wait a few minutes. After about 4-5 minutes mouse scan process (blinking dots) is stopped and application stops to respond and current profile becomes corrupted - mouse ponter is shaking but not moves. Resetting of profile parameters to default by connecting another mouse helps to restore cursor movements but it ignores further applied settings and i have to revert to 1.xx version to restore this profile.

Syberon
05-13-2018, 02:31 PM
I found another one bug of Armoury 2.05.01 - it saves wrong surface type to profile. It stores value that at 2 positions higher in list than selected. For example if i choose "Cloth mousepad", saves it and then change profile to another and returns to this profile - i got an "ROG Whetstone" selected. If i choose "Plastic mousepad" then i got "ROG Sheath" at next profile load, etc...

MasterC@ASUS
05-16-2018, 03:38 AM
I have tried 2.05.01 with my Claymore. And it is a bit confusing regarding custom lighting effects. Almost all of them are working not as expected for me. None of custom effects react on speed change - it is always the same no matter what option is selected (Breathing, Color cycle, Wave, Ripple, Reactive, Starry Night, Quicksand). Some effects cannot be anything than white despite some color or random is specified (Breathing, Ripple, Reactive, Starry Night, Quicksand). Also special notes for certain custom effects:
- Wave: it is also does not react on direction option, always goes left to right. No matter what color is specified, it shows "rainbow" pattern. Among three predefined color patterns first two show the first one anyway, and only third one ("rainbow") is the only one what is working correctly in this effect.

- Starry Night: "Sky" is not shown no matter which color is specified, all buttons except the "stars" are black. Stars are always white as I said above.

- Quicksand: This one is always yellow no matter what color settings are set.

The behavior I described I see only when I try to put custom lighting effects on any button set. Predefined effects are working as expected. So my question, are custom effects should work like this or I may have missed something?

Thank you.

P.S. I also would like to note here that unfortunately custom effects is the only place where effect speed or direction may be adjusted, but even this does not work. Is there any hardware restriction for Claymore which is not allow it to have more lighting options?

The Claymore does not have restrictions for speed and direction. In custom effects, I have reported that color for Reactive and Quicksand effects can become stuck. However, colors, direction, and speed are working as expected in my tests.

Please check that you have the latest firmware (1.09.01/1.03) and software (2.05.01). Reinstall Armoury if necessary and try different USB ports (are you currently using the KeyBot port?).

MasterC@ASUS
05-16-2018, 07:38 AM
I think this issue (Armoury 2.xx stucks on sync profile data ) is related to device detection priority in Armoury 2.xx software.

-- when dock is plugged in and mouse in wireless mode there are only one device with name "ROG SPATHA" in device manager under "Mice and othe pointing devices" and Armoury 2.xx normally works and can read and save profile data.
-- when mouse in wired mode and dock is unplugged there are only one device with name "ROG SPATHA" in device manager under "Mice and othe pointing devices" and Armoury 2.xx normally works and can read and save profile data.
-- when mouse in wired mode and dock is plugged in at the same time there are TWO devices with name "ROG SPATHA" in device manager and Armoury 2.xx can't load profile data and stucks at loading process. After i unlpug the wire from mouse or from dock the Armoury normally load profile data within a few seconds.

73814

I suppose that Armoury 2.xx trying to work with incorrect device when mouse in wired mode and dock is plugged in at the same time. Despite the wired connection Armoury tries to load and sync profile data via wireless receiver (dock). This is just my guess, but the problem is definetly related to detection of the active device (mouse or dock). I made i video of this incorrect behavior.


https://youtu.be/1qyFO24sT3A

I read the topics related to previous versions of Armoury 2 and found that there are few more people with this issue, and it is still not solved in current version of Armoury 2.

I tried to close and open Armoury II several times with both dock and mouse connected (see below), also in wireless mode, changed USB ports including a USB hub. Still unable to replicate this issue so far, perhaps something else in your configuration is causing this. Have your tried reinstalling Windows with a minimal setup yet?
73843

MasterC@ASUS
05-16-2018, 07:43 AM
Today i found a way to reproduce the profile corruption on my SPATHA.
It's related to previously described problem of mouse detection in wired connection.
To get a corrupted profile i closed the Armoury application then connect wire to the mouse (dock is still connected). After this i run Armoury 2.05.01 application. As described above it stucks on mouse detection at startup. I decided to wait a few minutes. After about 4-5 minutes mouse scan process (blinking dots) is stopped and application stops to respond and current profile becomes corrupted - mouse ponter is shaking but not moves. Resetting of profile parameters to default by connecting another mouse helps to restore cursor movements but it ignores further applied settings and i have to revert to 1.xx version to restore this profile.

Thanks for trying to recreate the issue. I can't get the mouse detection process to become stuck, will need to verify on different systems for this.

Syberon
05-16-2018, 08:01 AM
I tried to close and open Armoury II several times with both dock and mouse connected (see below), also in wireless mode, changed USB ports including a USB hub. Still unable to replicate this issue so far, perhaps something else in your configuration is causing this. Have your tried reinstalling Windows with a minimal setup yet?
73843

I have reinstalled Windows a few days ago. As i said earlier there are another some peoples on this forum that have this issue. And if it related to software why it normally works with older versions of Armoury (1.xx)? Soon i'll try to connect it to another PC. Do you have some debug methods to detect that causes this issue in my configuration?

MasterC@ASUS
05-16-2018, 08:28 AM
I found another one bug of Armoury 2.05.01 - it saves wrong surface type to profile. It stores value that at 2 positions higher in list than selected. For example if i choose "Cloth mousepad", saves it and then change profile to another and returns to this profile - i got an "ROG Whetstone" selected. If i choose "Plastic mousepad" then i got "ROG Sheath" at next profile load, etc...

I can see what you mean, but not sure if what's highlighted is really what's saved. This will be fixed in the next update, thanks for reporting it!

Syberon
05-16-2018, 12:41 PM
Right now i tried to connect my SPATHA to my old laptop Acer Aspire 7520G with absolutely fresh installed Windows 10 (laptop prepared for sell), then installed Armoury 2.05.01 and....gets absolutely same behavior - Armoury 2 stuck on loading profile infrormation at startup when mouse and dock connected by wire simultaneously. This proves that the problem is not in my system.

Can somebody else try to reproduce this behavior with his Spatha? At least 28BeersLater reported the same problem on previous page of this thread 5 days ago.

28BeersLater
05-16-2018, 01:37 PM
Good work Syberon!

I don't really think prompting to reinstall windows should be the first port of call if more than one person is suffering from the same symptoms.

One thing I found on a much earlier version (I had the Spatha from day 1) was that using the USB3 port on the motherboard and an USB hub caused firmware update complications.


I use the two USB 2 on the Rampage V extremeports and direct cable connections to both mouse and dock.

28BeersLater
05-16-2018, 01:55 PM
Another Update,

Using Syberion's Theory, I ran the software update natively from Armoury, and DIDN'T plug the mouse in. it looks like it left the firmware alone, and on initial inspection it looks like I up and running on the latest version.


So main things I did differently:


Didn't ruin a wired mouse connection (previous versions said to do so!)
Instead of uninstalling and reinstalling, ran Armoury as Administrator and used the in software update button



Silly side note, "Power" being in lower case sets my OCD off.

Edit: Noob. it looks like it didn't update to the latest version.. a reboot later and it prompted to upload for the second time... POWER IS CAPS! Confirmed V2.05.01 now...

Syberon
05-16-2018, 02:17 PM
I use the two USB 2 on the Rampage V extremeports and direct cable connections to both mouse and dock.
I tried both USB 3.0 and USB 2.0 on rear of my ROG STRIX Z270H GAMING and it didn't helped. Laptop doesn't have USB 3.0 at all. This is definetly not hardware issue.

UPD: i "loves" this piece of mouse more and more from day to day. Now i found an some "magic" in lighting setup. I'm very interested in how the new versions of software are tested. There are bugs and issues in every aspect of it work.
And now i show you a little of street magic with lighting.

Let's start with wired mode
1. Put mouse to wired mode.
2. Choose a color of static lighting and apply it.
3. And now very interesting moment
-- when Brightness for wireless mode is set to 0/50/100 then Brightness for wired mode normally works as it set for this mode (0/25/50/100)
-- when Brightness for wireless mode is set to 25/75 and trying to change Brightness for wired mode then we have next results:
--- 0% => 50%
--- 25% => 75%
--- 50% => 100%
--- 75% => 25%
--- 100% => 50%
(explanation: When we set 0% for wired mode then we have 50% on mouse etc.)

And now repeat the same in wireless mode
1. Put mouse to wireless mode.
2. Choose a color of static lighting and apply it.
3. And now very interesting moment
-- when Brightness for wired mode is set to 0/25/50 then Brightness for wireless mode normally works as it set in profile.
-- when Brightness for wired mode is set to 75/100 then Brightness for wireless mode (that we can see on mouse) increases by 25% from value what we set for this mode.

nbtc971
05-19-2018, 10:22 PM
Is it supposed to forget my keyboard profile setup every time I update? I'm so sick of having to set everything up time and time again. I'm a bit frustrated by my choice of loyalties right now. Please improve your software.

MasterC@ASUS
05-21-2018, 08:09 AM
Is it supposed to forget my keyboard profile setup every time I update? I'm so sick of having to set everything up time and time again. I'm a bit frustrated by my choice of loyalties right now. Please improve your software.

Profiles should not be lost, not even when moving to a different PC. What are you updating exactly?

MasterC@ASUS
05-21-2018, 08:17 AM
I tried both USB 3.0 and USB 2.0 on rear of my ROG STRIX Z270H GAMING and it didn't helped. Laptop doesn't have USB 3.0 at all. This is definetly not hardware issue.

UPD: i "loves" this piece of mouse more and more from day to day. Now i found an some "magic" in lighting setup. I'm very interested in how the new versions of software are tested. There are bugs and issues in every aspect of it work.
And now i show you a little of street magic with lighting.

Let's start with wired mode
1. Put mouse to wired mode.
2. Choose a color of static lighting and apply it.
3. And now very interesting moment
-- when Brightness for wireless mode is set to 0/50/100 then Brightness for wired mode normally works as it set for this mode (0/25/50/100)
-- when Brightness for wireless mode is set to 25/75 and trying to change Brightness for wired mode then we have next results:
--- 0% => 50%
--- 25% => 75%
--- 50% => 100%
--- 75% => 25%
--- 100% => 50%
(explanation: When we set 0% for wired mode then we have 50% on mouse etc.)

And now repeat the same in wireless mode
1. Put mouse to wireless mode.
2. Choose a color of static lighting and apply it.
3. And now very interesting moment
-- when Brightness for wired mode is set to 0/25/50 then Brightness for wireless mode normally works as it set in profile.
-- when Brightness for wired mode is set to 75/100 then Brightness for wireless mode (that we can see on mouse) increases by 25% from value what we set for this mode.

Sorry I can't replicate any brightness issues. I'm terrible at magic tricks though :)

The Spatha was designed to be used either wireless via the dock or wired - not both. For me it was fine for a while, but now some unpredictable side-effects have started to popped up. Please do not connect both the Spatha and the dock at the same time. Unpredictable issues may occur as a result.

Syberon
05-21-2018, 08:27 AM
Please do not connect both the Spatha and the dock at the same time. Unpredictable issues may occur as a result.
To mine this strange restriction) Given that the receiver itself is turned off when wired mode is connected. Well, so be it. Anyway, this does not concern me any more :) I'll try a luck with new Corsair wireless mouse in next weekend)

nbtc971
05-27-2018, 11:38 PM
Profiles should not be lost, not even when moving to a different PC. What are you updating exactly?

Well, If there is a software update, I install it. If there is a firmware update, I install that. Always using the built-in update feature. I know for a fact that I lose my profiles if I do a firmware update.

I won't even bother going into all the other problems. Such as my mouse randomly switching profiles while I'm away from the computer. The USB seeming to acquire and require, etc.

MasterC@ASUS
05-28-2018, 06:59 AM
Well, If there is a software update, I install it. If there is a firmware update, I install that. Always using the built-in update feature. I know for a fact that I lose my profiles if I do a firmware update.

I won't even bother going into all the other problems. Such as my mouse randomly switching profiles while I'm away from the computer. The USB seeming to acquire and require, etc.

Flare firmware version 0.00.34 was released early last week, so that was most likely what you upgraded to. Typically, upgrading firmware will not reset profiles. However, 0.00.34 was a special case, it needed to resolve an issue which bricked the keyboard. During the update process if the keyboard detects abnormal data in the profiles, it will reset itself to avoid that issue.

Please also note, refrain from tapping on the brightness button excessively when Windows is booting up. We don't see this as typical user behavior but there is a very small window of opportunity where the brightness button can trigger a reset on the Flare, and a couple of users seemed to have gotten 'lucky'.

Version 0.00.34 has since been pulled from the server due to some users having issues updating, another firmware will be available soon. Sorry for the inconvenience.

Which mouse do you have? That's the first time I've heard of mice switching profiles on its own. Which USB port are you using for your peripherals?

MasterC@ASUS
05-28-2018, 09:41 AM
Just to want to check to see who is still having issues installing Armoury on their ASUS/ROG laptop. Anyone?

horen
05-29-2018, 12:39 AM
No way to set multi key keyboard function on Spatha buttons. Win key will be set as Alt.
ROG_Armoury 1.x works fine.

MasterC@ASUS
05-29-2018, 05:42 AM
The Win key bug was replicated on the Spatha, thanks for reporting that. For mapping multiple keypresses, please use the macro function.

horen
05-30-2018, 10:57 PM
Keyboard customization "Launch Function"

It starts every executable in administrator mode. It should start as usual in the user mode otherwise it is not very helpful.

Version 1.x had the same issue, but thought, one day it will be fixed. Does not look like.

MasterC@ASUS
05-31-2018, 02:45 AM
Keyboard customization "Launch Function"

It starts every executable in administrator mode. It should start as usual in the user mode otherwise it is not very helpful.

Version 1.x had the same issue, but thought, one day it will be fixed. Does not look like.

What exactly are you trying to achieve?

horen
06-02-2018, 01:25 AM
Assign an executable to a function key like F2 to start outlook.exe results in starting the executable in administrator mode. This should not be the case, the app should start in standard user mode.

Seshi
06-12-2018, 02:18 AM
hi,

Every time I turn on my pc from sleep, my claymore backlight flashes for a second and then turns off, if I want it back on I have to manually open armoury software every time. Is anyone else having the same issue?

I have recently moved from a Logitech keyboard to the claymore, and the armoury software is missing so many useful and user-friendly features, so I'm kind of disappointed in that respect, hopefully, the future updates will include similar or better features than the Logitech gaming software.

MasterC@ASUS
06-12-2018, 06:57 AM
A new thread for the latest version of Armoury II is up, please continue the discussion or report issues there. Thanks.
https://rog.asus.com/forum/showthread.php?103016-ROG-Armoury-II-v2-06-01-Report-any-issues-here