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rmcsc
02-02-2012, 02:50 AM
Hello boys, girls, and strange beings.

While using my G74Sx-TH1 just a couple of minutes ago I turned off the trackpad (using the Fn + F9 shortcut) to use Google Reader using keyboard shortcuts, like I always do. When I decided to use the trackpad again, I turned it on... and nothing. Trackpad still doesn't work, even after rebooting.

Anyone have any idea what the clock is going on?

dstrakele
02-02-2012, 03:13 AM
Greetings, fellow strange bean!

Can you work your way into Winodws System Restore and restore your system to a time when the touchpad functioned?

If not, can you get into "Control Panel - Uninstall a program" and uninstall "Finger Sensing Pad Driver" or "ATK Package"? Does that revive your TP?

If you have to try the uninstall driver gambit, be sure to reboot to allow Windows 7 to install its Plug N Play touchpad driver.

rmcsc
02-02-2012, 03:56 AM
Hello dstrakele, thanks for your reply.

I did Windows System Restore to the latest restore; today midday. Didn't work.

Tried ATK Package. Rebooted, Windows asked for ATK drivers, said it couldn't load kernel, blah-de-blah. Expected. Reinstalled, didn't work.

Gonna try Finger Sensing Pad Driver now. I hope that one works!

[Edit]
Nope, nothing! Keep recommending, I'm sure something might work.

[Edit 2]
Wait, hold on. The trackpad is sensing movement. Thing is that it's going nuts and doesn't let the pointer move more than 100 pixels away from the taskbar.

[Edit 3]
A couple of quick reboots later (man, you gotta love SSDs) and I can confirm the trackpad is working fully again.

Thank you!!

dstrakele
02-02-2012, 04:22 AM
For troubleshooting purposes, you could boot into ASUS Express Gate Cloud (if you still have the stock ASUS Factory Windows 7) by pressing the ROG buttion to power on, and see if the mouse works there. Express Gate is a BIOS extension, so if the mouse doesn't work there, it'll be unlikely uninstalling the touchpad driver in Windows will help. But if it DOES work, you'll know it is not a hardware problem.

Do you have any devices plugged into the USB ports?

Are you getting any Errors or Warnings in the Windows System Event Log?

dstrakele
02-02-2012, 04:57 AM
Glad to read you got it working again. But if this is a new system and the touchpad dies again, or the cursor starts moving erratically during normal use, consider contacting your retailer to see if you can still exchange it for a new system or return it for a refund.

Signal2Noise
02-02-2012, 05:17 AM
Perhaps I'm in the minority here but I feel trackpads don't belong on a gaming laptop. I don't like them on any laptop for that matter although I can understand the need for one in a tight spot such as an airplane seat or something. I keep my touchpads perma-disabled.

dstrakele
02-02-2012, 05:24 AM
Perhaps I'm in the minority here but I feel trackpads don't belong on a gaming laptop. ... I keep my touchpads perma-disabled.

It sounds like @rmcsc found a way to make that happen...

BrodyBoy
02-02-2012, 05:27 AM
It sounds like @rmcsc found a way to make that happen...
Ouch! :)

AQUASTEVAE
02-02-2012, 08:26 PM
first, i do think you are in the minority. second, gaming machines aren't just for gamers. a lot of people, including myself, buy gaming machines as desktop replacements. i want as much power and speed as i can get, and the gaming machines are usually the best choice. so making a laptop without a trackpad, would be an idiotic move, in my opinion. however, i do feel that there should always be a button to enable or disable it. relying on software is moronic, when we have had these buttons on laptops for years and years now. ...and they work flawlessly! asus made several mistakes on this machine, and that is just one of them.

n1ghtl1fe
02-02-2012, 10:59 PM
yeah im not crazy about the trackpad or the fact that it is software reliant for enable/disable either but when i''m in one of my computer science courses it comes in handy. A class of 100 students and we all have these armrests they call desks that barley fit my G74. Im the only one who can't fit my laptop and a mouse on my desk lol

rmcsc
02-04-2012, 05:08 PM
For troubleshooting purposes, you could boot into ASUS Express Gate Cloud (if you still have the stock ASUS Factory Windows 7)
I do not, anymore. Since I installed an SSD and was given the option of what to install using the CD that came with the computer, I chose not to install that. I read it really doesn't save you battery life if you boot up that instead of full Windows, and Windows boots pretty fast using. It was, simly put, a low-res unneeded addition. Didn't know it could work for troubleshooting though! Thanks for the tip.


Do you have any devices plugged into the USB ports?
I did not, at the time. Just the A/C plug.


Are you getting any Errors or Warnings in the Windows System Event Log?
Where can I see that log file?


It sounds like @rmcsc found a way to make that happen...
Ha, damn. If I could replicate, I'd tell you guys so you'd not do it. But it simply stopped working.


gaming machines aren't just for gamers. a lot of people, including myself, buy gaming machines as desktop replacements.
Exactly. I bought mine to develop games with. I figured if it's good enough to run games, it should be a good choice for developing 3D games.

dstrakele
02-04-2012, 07:47 PM
To view the Windows System Event Log, launch "Event Viewer", expand "Windows Logs" and select "System".

Signal2Noise
02-04-2012, 08:39 PM
...

Exactly. I bought mine to develop games with. I figured if it's good enough to run games, it should be a good choice for developing 3D games.

That's cool. I also use the G74 for CAD/Animation programs for work & hobby. But with those types of software I find a trackpad is hard on the hands/fingers controlling the GUI/cursor in applications such as LightWave, Softimage, ZBrush, AutoCAD, etc. Ergo, trackpad is shut off. :)

midihooker
02-05-2012, 06:58 AM
yep.. i bought my g73sw for music production.. and i love it to death for that..

rmcsc
02-09-2012, 02:04 AM
The trackad is being all... jumpy. It's not working right currently. Who would go with a software solution and not a hardware solution for the trackpad?

BrodyBoy
02-09-2012, 02:31 AM
The trackad is being all... jumpy. It's not working right currently. Who would go with a software solution and not a hardware solution for the trackpad?
Well, if it's a software (driver) issue you are experiencing, I would go with a software solution.

If, on the other hand, your touchpad has a failed ground and it's damaged, there is no software solution. So trying those kinds of fixes won't get you anywhere.

If you are experiencing this issue, the best thing you can do is try to diagnose which problem you have....software or hardware. There are certainly driver snafus that can mimic the erratic behavior of a failed-ground situation, so it's important to take some time to make sure before sending it in for RMA.

dstrakele
02-09-2012, 02:37 AM
You can ask that question, but unfortunately, the erratic cursor movement issue is very well-documented to be a hardware issue. There have been software solutions proposed, but none have provided a permanent fix.

My advice:

1) Exchange or return the system to your retailer if you can.

2) RMA your laptop to ASUS for warranty repair - PM Chastity (the ASUS erratic touchpad specialist) at the Notebook Review Forum.

3) Attempt touchpad replacement yourself or farmed out to a qualified shop.

rmcsc
02-09-2012, 03:57 AM
You can ask that question, but unfortunately, the erratic cursor movement issue is very well-documented to be a hardware issue. There have been software solutions proposed, but none have provided a permanent fix.

My advice:

1) Exchange or return the system to your retailer if you can.

2) RMA your laptop to ASUS for warranty repair - PM Chastity (the ASUS erratic touchpad specialist) at the Notebook Review Forum.

3) Attempt touchpad replacement yourself or farmed out to a qualified shop.Oh, dear Science. That doesn't sound like something a first-time ASUS owner wants to hear. :-(

Would it help... **let me breathe in and out a couple of times for this one** ...returning computer to stock conditions (ie.: reformatting) to check if it's fixed by that?

I can't believe I've had so many problems with this computer and... come to think about it... they've all been with the trackpad!

And... ****! This comes just the day that my tablet's A/C adapter got messed up! I can't charge it, so I would'nt have a replacement while the computer's away.

Oh, also, the left Ctrl and P keys give me problems. Common?

BrodyBoy
02-09-2012, 04:01 AM
Are you within your retailer's return window?


...returning computer to stock conditions (ie.: reformatting) to check if it's fixed by that?
It won't help if it's a hardware issue. If there was a time when the touchpad worked well, it might be worth a try. But don't get your hopes up.



Oh, also, the left Ctrl and P keys give me problems. Common?
Keyboard and touchpad issues seem to be the two most common hardware problems with this computer. Seems got unlucky on both counts..... :o\

If you can return it and get a different one....I would.

rmcsc
02-09-2012, 04:08 AM
Are you within your retailer's return window?

If you can return it and get a different one....I would.Nope. That ended... January 24, I believe. One mont after the sale went through, yet two weeks of me actually having it. Stupid one-month things.

I do, on the other hand, have an extended warranty. I don't believe in these things but my mother said she'd pay for it, so she'd be a bit more tranquil for the 3 years she's paying it for. So that's one year manufacturer, 3 years extended.


Anywho, back to subject. I'm going to give reformatting a try, just to make sure. It did work wonderfully, perfectly even. This started a few days ago (the reason why I created this thread). I'll keep you posted.

Please provide any more suggestions if you think there might be.

BrodyBoy
02-09-2012, 04:12 AM
Nope. That ended... January 24, I believe.
Crap.

Can you describe the touchpad's problem behavior a little more? How frequently does it happen....is there any pattern to when it occurs?

rmcsc
02-09-2012, 07:13 AM
Crap.

Can you describe the touchpad's problem behavior a little more? How frequently does it happen....is there any pattern to when it occurs?

Well, sometimes it works, sometimes it doesn't. At times I try to move up and it moves itself down. Currently, it... simply doesn't do anything. I reformatted the PC, so it's definitely a hardware problem. I did install the Sentellic 9.1.3.5 driver and rebooted. Nothing. I'm currently an old mouse I found lying around.

BrodyBoy
02-09-2012, 07:34 AM
Well, sometimes it works, sometimes it doesn't. At times I try to move up and it moves itself down. Currently, it... simply doesn't do anything. I reformatted the PC, so it's definitely a hardware problem. I did install the Sentellic 9.1.3.5 driver and rebooted. Nothing. I'm currently an old mouse I found lying around.
Yeah, if the same behavior persists with driver changes and a factory restore (I assume that's what you meant), it would seem the touchpad ground has failed and your TP is now messed up.

The bad news: The only fix is replacing the touchpad, and using proper installation techniques to avoid similar failure in the next one. If you don't want to venture doing that yourself, you do need to RMA the computer to Asus for repair.

The good news: Asus has gotten much better about doing this right, especially if you contact Chastity as Drew mentioned earlier. And....they might very well replace it with a Synaptics touchpad, which has a better driver. And....if you let them know about the faulty keyboard, they'll probably replace that too.

rmcsc
02-09-2012, 03:00 PM
Yeah, if the same behavior persists with driver changes and a factory restore (I assume that's what you meant), it would seem the touchpad ground has failed and your TP is now messed up.

The bad news: The only fix is replacing the touchpad, and using proper installation techniques to avoid similar failure in the next one. If you don't want to venture doing that yourself, you do need to RMA the computer to Asus for repair.

The good news: Asus has gotten much better about doing this right, especially if you contact Chastity as Drew mentioned earlier. And....they might very well replace it with a Synaptics touchpad, which has a better driver. And....if you let them know about the faulty keyboard, they'll probably replace that too.Oh, boy, that sounds like a good thing, I guess.

Here's an update:

I restored Windows. Trackpad was working very, very badly during the installation, so that's why I thought it might be hardware. Now, after a night's rest and some driver installations later... well, the trackpad is working fine. I'll have to check what is it down the line that makes the trackpad fail like that.

BrodyBoy
02-09-2012, 07:02 PM
Oh, boy, that sounds like a good thing, I guess.

Here's an update:

I restored Windows. Trackpad was working very, very badly during the installation, so that's why I thought it might be hardware. Now, after a night's rest and some driver installations later... well, the trackpad is working fine. I'll have to check what is it down the line that makes the trackpad fail like that.

Let's keep our fingers crossed that maybe it was just software. But frankly, I would expect it to work fine after a night's rest, as that's part of the pattern these things have. I'd say to give it at least a week to evaluate it with the restored installation. Here are some things to watch for, i.e., common patterns seen with erratic touchpad behavior:


The erratic behavior typically starts after a period of continuous use, not immediately at start-up.
A re-start will often help alleviate the behavior, but not always, especially if you used it for some time in "messed up mode" before rebooting.
Letting the computer sit for awhile, turned off, clears it up.
It's extremely unpredictable....you can go anywhere from an hour to several days without seeing it. (I suspect this is related to usage patterns....if you don't see it for a day or more, it may be because you didn't happen to have any extended usage sessions during that time.)
Once the TP has started to have "bouts" of erratic behavior, it will always recur eventually, regardless of driver changes or OS changes.

If you don't see any of that for at least a week, I think you can rest easy. Best of luck to you!

rmcsc
02-10-2012, 06:40 AM
Let's keep our fingers crossed that maybe it was just software. But frankly, I would expect it to work fine after a night's rest, as that's part of the pattern these things have. I'd say to give it at least a week to evaluate it with the restored installation. Here are some things to watch for, i.e., common patterns seen with erratic touchpad behavior:


The erratic behavior typically starts after a period of continuous use, not immediately at start-up.
A re-start will often help alleviate the behavior, but not always, especially if you used it for some time in "messed up mode" before rebooting.
Letting the computer sit for awhile, turned off, clears it up.
It's extremely unpredictable....you can go anywhere from an hour to several days without seeing it. (I suspect this is related to usage patterns....if you don't see it for a day or more, it may be because you didn't happen to have any extended usage sessions during that time.)
Once the TP has started to have "bouts" of erratic behavior, it will always recur eventually, regardless of driver changes or OS changes.

If you don't see any of that for at least a week, I think you can rest easy. Best of luck to you!Thanks! I'll keep an eye out for these. I'll make sure to take note of any non-laptop-hardware drivers installed, too, just to make sure. It seems I'll surely have to eventually send it in for a fix-'er-up... but for now, let's hope it'll keep working.

Signal2Noise
02-10-2012, 09:00 PM
Well, sometimes it works, sometimes it doesn't. At times I try to move up and it moves itself down. Currently, it... simply doesn't do anything. I reformatted the PC, so it's definitely a hardware problem. I did install the Sentellic 9.1.3.5 driver and rebooted. Nothing. I'm currently an old mouse I found lying around.

My G74SX came with the 9.1.3.5 drivers by default. The trackpad was very problematic as well. I uninstalled those drivers and installed 9.1.1.7 with excellent results. The trackpad works awesomely. Once I was happy with it I went into the BIOS and disabled the trackpad. Perhaps trying these drivers instead may yield similar results...

ftp://ftp.asus.com.tw/pub/ASUS/nb/Drivers/Touchpad/Touchpad_Sentelic_Win7_64_Z9177.zip

rmcsc
02-16-2012, 03:41 AM
Just an update, as I had promised.

After the reformat, the trackpad has been working perfectly! It's surprising, really. I thought it'd be a hardware problem for sure. Could it have been a driver error?

fostert
02-16-2012, 03:57 AM
Good nu's @rmcsc, though I'm not too surprised to hear this...my G74's trackpad behaved erratically (jumpy, ultra-sensitive) when I got it...after wiping windows out and installing Linux there has never been an issue. I also reinstalled windows 7 back on a small partition I left on the HDDs (for a dual boot system), installed the 9.1.7.7 drivers like @S2N did, and happy to say that the trackpad has caused me no more grief in Windows either. Definitely a software problem, at least on my end, as a new OS and a fresh install of Win7 both seem to have cured it.

Like @S2N I also keep the thing off 90% of the time, as my G74 is my desktop replacement...it sits on my desktop at work with a wireless mouse plugged in constantly. But I am glad that the 9.1.7.7 drivers fixed the damned annoying problem of the keyboard lockup when the TP was disabled in BIOS.

BrodyBoy
02-16-2012, 07:50 AM
Just an update, as I had promised.

After the reformat, the trackpad has been working perfectly! It's surprising, really. I thought it'd be a hardware problem for sure. Could it have been a driver error?
GREAT news! If it hasn't resurfaced, I think you can rest assured it was just software. (I don't mean "just" in a dismissive way, as I'm sure it was a major headache. But software issues are more readily resolved than hardware failures, so I'm glad you were dealing with the "lesser" affliction! ;))