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Chiller
09-04-2018, 07:07 AM
Hi,
as the title says I have problems with the internal speakers on G703GI.

Testing with the Windows speaker test, the sound coming out of the right speakers is barely audible, while the right side is fine.

I've updated the drivers, checked all balance settings and activated/deactivated any audio improvements I could find.

Any suggestions?

PhilG55vw
09-04-2018, 11:19 PM
Contact Asus and request an RMA number.

Chiller
09-11-2018, 05:40 AM
Update: Well I've been trying a lot of different drivers, and googling a lot.
After reverting to a custom Realtek 2.79, the volume increased on the right side, but only on the tweeter. But then the volume control didn't work, it was just constant loud.
So I reinstalled the latest drivers from the support site, and was back at the beginning. Good sound on the left, only a weak tweeter on the right.
But, as I booted up today, everything is fine. The sound is as it should be. There must be something in the drivers that is messing things up.

jdfrench3
09-11-2018, 12:20 PM
I think you stumbled upon a problem with ASUS or Realtek. They (ASUS support website) posted a Realtek Audio 121.79 MB 6.0.1.8443 driver dated 2018/07/16. Then they posted another Realtek Audio 178.02 MB 6.0.1.8443 driver dated 2018/08/04. Same driver but different sizes, strange.


I use the same Realtek Audio driver in my G752VSK. I found the 2018/07/16 dated driver failed to load properly (all kinds of problems). I have now installed the 2018/08/04 dated driver and everything is fine.


Note: The actual date of the latest 6.0.1.8443 driver is 2018/05/08, identified loaded in my system.

Chiller
09-11-2018, 12:44 PM
Right, I actually missed that detail, but I am using the latest one now.
If i turn off the computer and pull the powercord for a while, everything is fine when I boot up. When I connect and then disconnect the headphone jack, the speaker thing happens. Rebooting does nothing.

jdfrench3
09-11-2018, 01:23 PM
Have you tried the Realtek R2.82 driver from the Realtek website? That was the driver I kept reverting to when I was testing ASUS supported drivers.

This one loads a little different (longer) but does seem to be more pliant than most.

http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Check the acceptance box, then next, takes you to next page, press High Definition Audio Codecs, takes you to download page, the second listed R2.82 driver is what you want to try. The Read Me file is there for download if you have questions.


The size of this file is almost the same as the one from ASUS but I used it for some time when I couldn't get any driver from ASUS to work.


It's worth a try, you already know the drill how this driver installs (execute update, it uninstalls existing driver, reboots, installs new driver, reboots. I always like to add an additional reboot. Check Control Panel/Programs and Features and confirm installation and version installed.

Chiller
09-11-2018, 01:36 PM
I've been trying to download from Realtek, but I only get a "This site is not working" "ERR_EMPTY_RESPONSE" whenever I try to download. But I did find that version on a 3rd party site. I also tried R2.79 (modified). No cigar.

ken_tucky
04-30-2019, 08:47 AM
I've been trying to download from Realtek, but I only get a "This site is not working" "ERR_EMPTY_RESPONSE" whenever I try to download. But I did find that version on a 3rd party site. I also tried R2.79 (modified). No cigar.

Did you solve this problem? I have a similar issue with my G703GI, only that the low, thin sound is from my LEFT speaker.
Strange thing is that it only happens 50 % of the time. It seems quite random, sometimes everything is fine when I boot up, and sometimes it's not.
I've also tried a lot of different Realtek drivers but the problem is still there.