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Joeg1484
09-08-2018, 02:10 PM
Hi All,

First post here. Generally Im not in need of assistance with these sorts of things, but this one is a hard one for me.

So I just bought a GU501 from Best Buy and really like it. I recently ran into some issues and had to reinstall. Mostly my doing, but I have never had a problem in the past with installing software.

So, my first mistake was not realizing that there was a recover partition. My second mistake was formatting it when I downloaded the Windows 10 ISO from MS and installed it.

I have 2 issues.

1. I got most of the hardware drivers installed, but I cant seem to get the touchpad driver to install. I try running the install for both the precision and normal drivers:

PrecisionTouchpad_ASUS_CFL_W10_64_V110025
Touchpad_V110025

But when it get to the end, I get an error that says there was a windows problem that prevented files from installing... And still no touchpad. A regular mouse works fine, however.

There are no issues with the hardware manager that I can see and I tried troubleshooting though Windows without success.

This DID work when I brought it home from Best Buy.

2. There is no Windows activation key on the laptop. Unlike other Asus laptops I have purchased in the past, this laptop doesnt have a reinstall key. How can I get this, or do I have to pat $100 for another license because I deleted the original recover partition?

Thanks so much for you time and assistance. Please let me know if you need any more info.

Thanks!
Joe