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Shakesbeard
09-16-2018, 02:04 PM
I kinda ran out of ideas on what could possibly be wrong.
Maybe any of you got a useful hint or an idea.

The Problem:
Recording gameplay or streaming produces a very tincan and very low sound. But only as long as the local playback is coming from the buildin speakers.
As soon as I plugin my headset into the headset jack or stream to the Steam Link box the audio in the record and the stream mystically becomes great.

Support:
I already contacted support and am utterly disappointed of the service. They only offer an RMA which is kinda stupid as there does not seem to be any hardware defect. Considering the price tag of the thing, this level of support is absolutely no go. The responses been rude and lacked technical competence on so many levels I am pretty shocked to say the least.

Has anyone maybe experienced the same sound problem?
The box is basically on the factory install with latest Win10 and drivers update from Asus. Also BIOS is most recent. But the sound issue persists.

jdfrench3
09-16-2018, 04:28 PM
1. Install version 6.0.1.8443 Realtek Audio Driver.

2. Configure using the Realtek HD Audio Manager.

3. Finish using Sonic Studio 3.

Shakesbeard
09-16-2018, 05:00 PM
Already updated in that order. But that did not change the weird effect when recording whilst using build in speakers. Did I miss anything?


1. Install version 6.0.1.8443 Realtek Audio Driver.

2. Configure using the Realtek HD Audio Manager.

3. Finish using Sonic Studio 3.

jdfrench3
09-16-2018, 07:27 PM
When using speaker output?

Right-click on the "speaker" icon in lower right-hand taskbar, scroll up and left-click on "Open Sound Settings". This brings up Windows Settings "Sound". Under "Choose your output device" ensure the Speakers (Realtek High Definition Audio) is selected.


When using your headphones, "Realtek Digital Output (Realtek High Definition Audio)" is selected.


I have a third selection when using XSplit Gamecaster, "Speakers XSplit Stream Audio Renderer" is selected.


These selections are normally automatic but sometimes the selection must be made manually.

Shakesbeard
09-17-2018, 07:09 PM
Yes, the sound from the speakers is really good but not on the record. I checked what you said below but obviously I only got the realteck high def speaker and two steam streming devices which I guess are for the Steam Link. But the output is routed correctly to the Realtek high dev speakers. Any other clues?


When using speaker output?

Right-click on the "speaker" icon in lower right-hand taskbar, scroll up and left-click on "Open Sound Settings". This brings up Windows Settings "Sound". Under "Choose your output device" ensure the Speakers (Realtek High Definition Audio) is selected.


When using your headphones, "Realtek Digital Output (Realtek High Definition Audio)" is selected.


I have a third selection when using XSplit Gamecaster, "Speakers XSplit Stream Audio Renderer" is selected.


These selections are normally automatic but sometimes the selection must be made manually.

jdfrench3
09-17-2018, 11:12 PM
What program are you using to record or stream?

Shakesbeard
09-18-2018, 03:29 PM
I tried the Nvidia GeForce Experience overlay thing and OBS Studio but with both I had the very same issues.
It is a bit like as if the sound channels are getting set to 5.1 or so and only hte front speaker is recorded. But all the config dialogs show a stereo setup. At least it sounds like that.

jdfrench3
09-18-2018, 05:57 PM
What version Realtek audio driver do you have installed? It's important that you install the latest version dated 08/24/2018 not the 07/16/2108 version. Note the drivers are labeled the same but are two different sizes. The larger driver is what you should install.


Version 6.0.1.8443
2018/08/24 178.02 MBytes
Realtek Audio Driver

Version 6.0.1.8443
2018/07/16 121.79 MBytes
Audio Driver V6.0.1.8443

Shakesbeard
09-22-2018, 11:31 AM
Okay. Just to be on the save side I redownloaded the exact driver you pointed out from the auss rog support page.
However the installed driver is showing dated 2018-05-08 for whatever reason and suffers the same issue.
I figured there is an even newer driver than 8443 but that one is a smaller package so I guess it is not suitable.

This is going to make me crazy I swear ^.^

Can you verify that the date shown by the device manage is 2018-05-08 for the 2018-08-24 driver? Or should that date be showing in the device manage too?


What version Realtek audio driver do you have installed? It's important that you install the latest version dated 08/24/2018 not the 07/16/2108 version. Note the drivers are labeled the same but are two different sizes. The larger driver is what you should install.


Version 6.0.1.8443
2018/08/24 178.02 MBytes
Realtek Audio Driver

Version 6.0.1.8443
2018/07/16 121.79 MBytes
Audio Driver V6.0.1.8443

jdfrench3
09-22-2018, 01:06 PM
I confirm my device manager date for that driver is 2018/05/08. Why ASUS lists another date is your guess, they do that to the majority of their drivers.


Sorry my suggestions have not been more helpful.

Shakesbeard
09-22-2018, 01:30 PM
Thanks a lot regardless. I'll update this thread should I ever get behind this mysterious issue.


I confirm my device manager date for that driver is 2018/05/08. Why ASUS lists another date is your guess, they do that to the majority of their drivers.


Sorry my suggestions have not been more helpful.

Preynolds2
03-07-2019, 02:52 AM
I have the same problem.

Also have tried several different recording programs.