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View Full Version : G703GI-WS91K noise (not fans) coming from inside



bignadad
12-05-2018, 09:59 PM
I just purchased this G703GI-WS91K laptop and first thing i noticed was a high pitched noise coming from inside. I am coming from a G752VY and before that a G721JY-DH71 and neither of them have this issue. The noise is unbearable. It happens if the fans are running or not running or if the laptop is idle or doing work.

I found 2 videos on youtube of the exact same sound mine is making. here are the links
https://www.youtube.com/watch?v=jlieE6QQioE
https://www.youtube.com/watch?v=CSeV3JBjt5g

The noise sounds like a mix between a old spinner hard drive and a dot matrix printer.

I have emailed Asus to see what they say but wanted to see if anyone knows anything i can do.

octavjutaru
12-06-2018, 04:39 PM
I got the same noise in mine as bignadad has in his. Its definetly not its HDD. I've checked that.

guuustavo
12-10-2018, 01:43 PM
Hi, i bought a G703GS same but with GTX 1070 the problem with the noise is the same. There is a growing topics with this issues for example “Coil whine” - https://rog.asus.com/forum/showthread.php?103230-Asus-ROG-Strix-GL503GE-SCAR-wrong-ram-slot-scratchy-noise-cpu-always-on-max-clock

This is my noise (5 sec mouse movement) : http://ge.tt/162boJt2

I have sent a complaint today, keep update with yours.

Thanks.

DvvDROG
12-11-2018, 03:54 PM
Hi, same problem G703GS GTX1070..

The sound is very annoying, and it started a few weeks ago. any information on how to solve it?

bignadad
12-11-2018, 08:18 PM
I got this response from Asus


Thank you for contacting ASUS product support. My name is Carl M.
After reviewing your email I understand that you are hearing abnormal sounds from your ROG G703GI Notebook. I’m sorry to hear you are experiencing this issue, it will be my pleasure to assist you in resolving it. Based on the issue explained and the YouTube links provided, I will recommend that you try following the steps below as well as updating a few drivers from our Support Site with the links listed in aid with resolving this issue.

1. Power Off
2. Unplug the charger
3. Press and hold the power button for 30 seconds
4. Plug in only the charger
5. Push the power button and tap on "F2"
6. Once into the BIOS, tap "F9" and select "Yes"
7. Then tap on "F10" and select "Yes"

Intel(R) Chipset Device Software V10.1.17541.8066
https://dlcdnets.asus.com/pub/ASUS/GamingNB/DriverforWin10/Chipset/Chipset_Intel_CFL_W10_64_V101175418066.zip?_ga=2.1 29135500.1453689176.1543849378-1113694007.1543695127

Realtek Audio Driver V6.0.1.8544
https://dlcdnets.asus.com/pub/ASUS/GamingNB/DriverforWin10/Audio/Audio_Realtek_CFL_W10_64_V6018544.zip?_ga=2.133715 598.1453689176.1543849378-1113694007.1543695127


(Instructions:
Please copy and paste the link above to a new URL download the driver.
If you are using Google Chrome browser, the file will be
downloaded automatically. If you are using Internet Explorer, you will be prompted to “Open" or "Save" the file, you may save the file to your desktop.)

Step 1: Extract contents of the Zip folder.
Step 2: Open the extracted folder and look for the “Setup”
file, the file type should be an “Application”.
Step 3: Double click on the “Setup” file to run the application.
Step 4: Once installation has been completed, restart the
system.

That did not fix the issue so now they want me to send it in for repair. Not sure if I'm going to do this or not. I just got everything setup on this machine and to be without it 7 to 10 days seems like a lot.

bignadad
12-12-2018, 01:45 AM
I just figured out the laptop does NOT make the noise without the power adapter(s) connected. With one or both power supplies connected it will start as soon as i plug them in. But without the noise is gone. Can anyone else confirm this?

blablabla2233
12-14-2018, 03:57 AM
just got a brand new g703gi ..

and i can confirm the above problem!
makes this strange noises as soon as i connect them to the powersupply. (one or two does not matter)
i guess its coil whine, nothing that can be done about it..

also try typing something the noises will stop as long as you type ;)
or try clicking the "GAME PROFILE" Settings Symbol in Gaming Center all the time it will make them go away everytime you click for one second :)


i personaly dont find them as annoying as you but i havent had this on my previous msi gt72 laptop

anyway i just think this is a thing everyone of those laptops has.

edit:
sometimes after some time in idle the fans will spin up a bit and it will stop.
damn, i wish i hadnt read your thread: what has been heard cannot be unheard ;)

winylka
12-25-2018, 05:04 PM
Coil whine usually means some currents or current noises are off the designed limits. Maybe some current filters in the PSU went foobar or are of inferior quality. So probably faulty power brick.
To determine this one needs oscillometer to see the current/noises under normal loads. I doubt Asus service does this as a standard procedure, but I might be wrong.

Aurora
01-26-2019, 05:37 AM
This is the same noise I am getting. RMA wont solve the problem. Apparently most of the G703 series has this, I thought It was SSD making the noise but as you say it might be coil whine. Asus says its normal for high performance devices like this.

Altimemi
03-03-2019, 12:44 AM
Me too have Same IN G703gs
laptop does NOT make the noise without the power adapter(s) connected. With power supplies connected it will start as soon as i plug them in

Altimemi
03-03-2019, 12:58 AM
i Upload Video
https://youtu.be/vD4uGq2Enlw

Altimemi
03-23-2019, 10:15 PM
its SSHD sound :@ and cant find fix for it and i dont now why it come only with plugged in

Altimemi
03-26-2019, 11:46 PM
asus now change my SSHD 2 time try to fix this .. and without fix ;) cant do office work with this noise