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View Full Version : Make a copy of your eSupport Folder before formating your OS drive!



jdfrench3
01-09-2019, 07:55 PM
This has been repeated many times, retain a copy of your eSupport Folder before you wipe your OS. Be smart, one of the first things a new owner should do is place a copy of this folder on a USB drive or DVD and save it in a safe place.

If for what ever reason your OS is broken, a much easier recovery can be made if you had a copy of the eSupport Folder. The contents of this folder can NOT be completely replaced from programs and drivers on the ASUS Download Center. Some of the software within the eSupport Folder does not belong to ASUS. ASUS pays a vender for its' use. This means the software has the ability to authenticate your laptop before it can be loaded.

The ASUS Installation Wizard (AsInsWiz.exe), found within the eSupport Folder is what should be used to install/reinstall the programs and drivers that were originally found on your laptop. This means, with a newly installed copy of Windows, the next thing you will want to do is take your USB or DVD that you placed a copy of the eSupport Folder and copy the folder to your laptop and run the ASUS Installation Wizard.

The Wizard program is flexible, you don't have to install everything. Install what you like.

Now a nasty Windows Update comes along and suddenly one of these ASUS programs quits working. The repair is easy, return to the eSupport Folder and simply reinstall the program. What's happening of late is the Windows Update is trying to substitute its' own driver for one provided by ASUS, this doesn't always workout. Restoring the program from the eSupport Folder usually will fix the problem.

As time goes by, you find updates for some of your original programs on the ASUS Download Center, so you update to the latest program or driver. That's OK. Accomplish the update correctly and then test your program or driver for functionality. If it fails, resort to the original program or driver within the eSupport Folder.

I have updated all but three ASUS programs on my laptop using updated programs I found on the ASUS Download Center.

Gps3dx
01-10-2019, 08:19 AM
I agree that if users want to have eSupport folder - it's smart to backup before formatting - BUT that is true for ANY OTHER DATA.
IMHO fresh install with drivers & app from asus support site is MUCH MUCH better then restoring the OEM OS.
that's my OWN OPINION after using 3 G-serie laptops in the last 8 years, moving from win7 -> 8 -> 8.1 -> 10 with its MANY releases.
you might have different opinion from me - it's OK.

JustinThyme
01-10-2019, 09:15 AM
I agree that if users want to have eSupport folder - it's smart to backup before formatting - BUT that is true for ANY OTHER DATA.
IMHO fresh install with drivers & app from asus support site is MUCH MUCH better then restoring the OEM OS.
that's my OWN OPINION after using 3 G-serie laptops in the last 8 years, moving from win7 -> 8 -> 8.1 -> 10 with its MANY releases.
you might have different opinion from me - it's OK.


On a laptop I actually prefer the reset to factory state and leaving the recovery partition intact. If people didnt follow the advice to format and wipe their drives and deleting the restore partition saving the Esupport folder woulnt be needed. However if folks just cant resist then yes saving it is a must. My recommendation is and always will be to but a new drive when you get the laptop, clone the original to the new drive then remove the OEM drive and put it away for safe keeping. In the event you need to send your machine in for service simply swap out drives.....done. No need to worry about sensitive data if it isnt there and you wont get any flak on the RMA process when the OEM drive is not present or OS has been altered. Ive had many G series laptops myself starting with the G74SX which is still running the original image on a replacement drive 8 years later.

jdfrench3
01-10-2019, 01:03 PM
I agree folks, we all have our means of backing up our systems. Personally I prefer my Windows Server. I can restore my system (OS and Data Storage) drives in minutes.

The difficult part is getting the normal user to backup any or all their systems. The eSupport Folder is a good start. The present ASUS Download Center is not as complete as it once was.

azhhael
05-13-2019, 11:11 PM
Please, how do i do a copy of eSupport folder?

cl-Albert
05-16-2019, 11:33 PM
If you're using the original ASUS factory Windows image, you will usually see it under your C: drive as below and what you really want is the eDriver folder inside the eSupport folder.
If you run the AsInsWiz application, the ASUS Install Wizard will appear although you want to use newer versions from the ASUS download site when available.

80416

raju2529
05-18-2019, 06:07 AM
Anyone can share support folder to online storage and share link here , I Don't have support folder . So I am requesting all the users

jdfrench3
05-20-2019, 04:23 PM
I work on a number of laptops. Quite often I'm brought an ASUS laptop that is a few years old and requires a hard drive or SSD. After installing a Windows OS I refer to this website to download its' driver DVD.

https://www.asustreiber.de/

The website is German, the downloads are in English. I use my browsers' translater to translate everything for me. The driver DVDs are located in Downloads/Driver DVDs/ then listed by the laptops original Windows OS (7, 8.0, 8.1, 10). A quick search yields most of the ASUS laptops I am working on. I download the Driver DVD and create an installation DVD. These DVDs used to ship with the laptops but ASUS hasn't done so in a few years. On the DVD is the original software and drivers used on the particular ASUS laptop. On the top level on the DVD is the ASUS Installation Wizard (AsInsWiz.exe). Running this program will install the software and drivers. It's a selective program so you can install only what you want.

Take note of the size of these downloads, some will require a double-layer DVD. Once you have the information placed on a DVD, save it in a cool place for storage.

You can also "Mount" the download and simply copy to a spare hard drive or USB. This sometimes has some limitations so I prefer to simply make my support DVDs. My laptop users prefer the DVDs as well.

Keep in mind there can be conflicts. Windows 10 may not work well with Windows 7 drivers. I suggest installing drivers one or two at a time. Allow Windows 10 to update the driver for you, reboot often. I sometimes start with a 7-year old laptop that has 5 or 6 devices that Windows 10 can not identify. Using the ASUS Installation Wizard most all devices can be identified, installed, and updated properly and usually quickly.

jdfrench3
06-25-2019, 01:39 PM
Last ditch effort to restore your ASUS laptop to factory fresh configuration.

You can order ASUS Authorized Windows Notebook Recovery Media. Here's the link. It's not free but the service will restore your OS drive to OEM specs.


https://www.asus.com/us/support/article/782/



Good Luck

Kam1kaz3
07-04-2019, 03:14 PM
wait, what if the machine comes without OS? o.O

jdfrench3
07-08-2019, 07:36 PM
wait, what if the machine comes without OS? o.O


Most of the ASUS programs will not work. The ASUS Installation Wizard (AsInsWiz.exe) found in the eSupport folder installs many encrypted files that allow the ASUS programs to work. Without first installing the drivers and programs from the eSupport folder later downloads, installation, and operation of those programs from the ASUS Download Center will not be successful.

DO NOT purchase ASUS laptop without preinstalled OS, recovery partition, and eSupport Folder.

Of course purchasing a laptop without an OS means the warranty you have is with the store you bought it from. The store works with ASUS not you. I don't see this as good for the user. If you get the store to take your laptop back, you're at their mercy to work with ASUS to make repairs.

The only reason to purchase computer without OS would be to install Linux, Unix, or some other OS other than Windows.

bikinibottomdweller
07-19-2019, 06:35 PM
Hi

I am doing a clean install of Windows 10 on my ASUS G751JT laptop. The laptop came with Win 8.1 and I've been using it till now. I downloaded the latest Win 10 drivers available on the ASUS website. I also downloaded the driver DVD disc from the German site shared earlier.

My question is, since the driver versions available through the ASUS site and DVD are almost the same (a few drivers on the ASUS website are even newer), is it necessary to install the drivers through the DVD (which installs through the AsIntWiz.exe)? There are a few softwares on the DVD like Steam, X Split Gamecaster, Cyberlink softwares that I have no interest in installing.

Thank you in advance.

jdfrench3
07-19-2019, 10:17 PM
It's best to use the ASUS Installation Wizard found in the eSupport folder. When using the ASUS Installation Wizard, hidden and encrypted files are loaded to support several ASUS programs.

Install Windows 10, then use the ASUS Installation Wizard to install all the ASUS drivers and programs, then update your ASUS drivers and programs from the Download Center website.

bikinibottomdweller
07-19-2019, 10:39 PM
It's best to use the ASUS Installation Wizard found in the eSupport folder. When using the ASUS Installation Wizard, hidden and encrypted files are loaded to support several ASUS programs.

Install Windows 10, then use the ASUS Installation Wizard to install all the ASUS drivers and programs, then update your ASUS drivers and programs from the Download Center website.

So should I install all the programs on the DVD including the ones I don't want?

jdfrench3
07-21-2019, 08:16 AM
Honestly, I would install everything, then if you don't want a particular program remove it in Control Panel/Programs and features.