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View Full Version : G74sx rising temperature ? Please help.



Sttyx
02-17-2012, 07:19 PM
Hi, I have g74sx the no 3D notebook, 8Gb ram, gtx 560m, i7...standart edition. I bought it on first days of august 2011. So far so good. But lately I have noticed, that my idle and max.performance temperatures are rising. In the first two months, those temperatures were :
Idle 36-38C and Max. 58-62C...I was suprised, how this notebook can manage cooling without noise.

Now, after 7 months, my temperatures are :
Idle 41-43 not much change here.
Max. 69-75(depending on activity/game). In just one minute, the temperature can rise up from 58-70, and it also can cool itself from 70 to 62-65. And all I do is alt+tab to desktop.

I have no virus/malware or s*it in my laptop. I used compresed air, to clean fans, but I dont know if it did any good. Also my GPU is not OCed. I am running Win7 Ultimate. Also all drivers are updated. Any help or advice ?

Thanks, also I am sorry for my bad english.

houndazs
02-17-2012, 07:22 PM
try cleaning the intake and exhaust vents. when you "clean" the fans use a tooth pick or simular object to keep the fan from spiining while using compressed air. you may also need to get your GPU and CPU re-pasted....

BrodyBoy
02-17-2012, 08:03 PM
Now, after 7 months, my temperatures are :
Idle 41-43 not much change here.
Max. 69-75(depending on activity/game). In just one minute, the temperature can rise up from 58-70, and it also can cool itself from 70 to 62-65. And all I do is alt+tab to desktop.
Those temperatures actually don't seem excessive to me. And the quick transitions don't seem unexpected either, since the G74'a temp control is kind of crude.....the fans only seem to have a couple speeds and they'll ramp way up and slow way down, rather than use a smoother variable speed approach more finely attuned to maintaining an even temp. :(

It sounds like you're already keeping it clean and maintaining it well. I'd keep an eye on the temps, and if you really start to see a significant difference in those idle and max temps, in spite of the fans still running normally, I'd say a re-pasting is in order. This can be done by the owner, but it voids the warranty (there are little stickers that tear when you remove the heatsink). So you could RMA it to Asus and let them do it.

Sttyx
02-17-2012, 08:21 PM
Thanks guys, I was thinking about opening it, but I am not experienced in this. For example, today I played game Alan Wake...I set it on medium-high, I had 23-35 fps, and my GPU temperature rised up to 76C and CPU temperature was from 60-63. Only about 17 mins of play, game stoped responding(I have original).

I saw some tutorials on how to open g74sx, clean and re-pasting, so maybe after practice on old/trowed up laptops at my work(I am student, but making some money on part-time job) I will try it. If I am still afraid of it, I will send my laptop to local vendor from who I bought it.

BrodyBoy
02-17-2012, 08:40 PM
Thanks guys, I was thinking about opening it, but I am not experienced in this. For example, today I played game Alan Wake...I set it on medium-high, I had 23-35 fps, and my GPU temperature rised up to 76C and CPU temperature was from 60-63. Only about 17 mins of play, game stoped responding(I have original).

I saw some tutorials on how to open g74sx, clean and re-pasting, so maybe after practice on old/trowed up laptops at my work(I am student, but making some money on part-time job) I will try it. If I am still afraid of it, I will send my laptop to local vendor from who I bought it.
I've disassembled quite a few laptops, including the G74. It's relatively easy to tear it down enough to access the bottom of the motherboard. But completely removing the G74 M/B, which is required for re-pasting, is not an easy task.

I wouldn't recommend that you do it yourself.....for a couple reasons.



It's difficult, and requires total teardown....i.e., virtually everything is disassembled. If you're not experienced with this, it's very easy to miss something in re-assembly and end up with something not working right.
Voiding the G74 warranty isn't a good idea. This computer (like most) has proven vulnerable to particular kinds of hardware failures...touchpad and keyboard, especially....and we haven't yet seen how other components (GPU, display, power jack, etc.) hold up over time.

houndazs
02-17-2012, 08:47 PM
Thanks guys, I was thinking about opening it, but I am not experienced in this. For example, today I played game Alan Wake...I set it on medium-high, I had 23-35 fps, and my GPU temperature rised up to 76C and CPU temperature was from 60-63. Only about 17 mins of play, game stoped responding(I have original).

I saw some tutorials on how to open g74sx, clean and re-pasting, so maybe after practice on old/trowed up laptops at my work(I am student, but making some money on part-time job) I will try it. If I am still afraid of it, I will send my laptop to local vendor from who I bought it.

The main thing to watch and pay attention to when taking a laptop apart is the placement of the screws. what i mean by this is some parts have different length scres than other parts. what i use to do when i was learning laptop repair (self taught) was to take pictures of the part i was replacing with all the screws removed sitting on a white piece of paper with a number on the paper. this number refered to the number of screws that part had. i also used the pictures as a reference to reinstalling everything, just work backwards.

You might also want to get one of the 2 week pill boxes like this one http://www.papachina.com/watermark/watermark_image.php?src=../images/14%20Day%20Pill%20Box.jpg to keep your screws organized. i still use one of these when doing laptop repair to this day. you can usually pick one up at the dollor store.

Sttyx
02-18-2012, 12:20 PM
Thanks guys for clearing that out. I dont know what I will do for now. If those temperatures keep rising above max.76 I had yesterday, and they would rise to say 85 than I will send my laptop back with issue overheating. Only thing they will do is re-paste, clean. OR maybe they would send me new one hehe :D



The main thing to watch and pay attention to when taking a laptop apart is the placement of the screws. what i mean by this is some parts have different length scres than other parts. what i use to do when i was learning laptop repair (self taught) was to take pictures of the part i was replacing with all the screws removed sitting on a white piece of paper with a number on the paper. this number refered to the number of screws that part had. i also used the pictures as a reference to reinstalling everything, just work backwards.

You might also want to get one of the 2 week pill boxes like this one http://www.papachina.com/watermark/w...Pill%20Box.jpg to keep your screws organized. i still use one of these when doing laptop repair to this day. you can usually pick one up at the dollor store.

I could try that, can make photo of each step and write to myself where was what, and I will try it, but if there would be those varianty stickers I wouldnot continue. About that week pill boxes, I have like 6 of them for screws and other little things :D

BrodyBoy
02-18-2012, 07:01 PM
Thanks guys for clearing that out. I dont know what I will do for now. If those temperatures keep rising above max.76 I had yesterday, and they would rise to say 85 than I will send my laptop back with issue overheating. Only thing they will do is re-paste, clean. OR maybe they would send me new one hehe :D
Definitely not a new one. A re-paste, as you say.


I could try that, can make photo of each step and write to myself where was what, and I will try it, but if there would be those varianty stickers I wouldnot continue. About that week pill boxes, I have like 6 of them for screws and other little things :D
The warranty stickers cover the screws for the GPU/CPU heatsink. There's no way to access the chips without removing the heatsink, and no way to remove the heatsink without tearing the stickers. As I said before, I don't think foregoing the warranty on this model is a good idea for most owners. The one trade-off, when it comes to re-pasting, is that you may well do a better job and use better paste than the Asus techs will. (If you send it in, maybe you could send a little tube of high-quality stuff with a note asking them to use it.....worth a try.)

dstrakele
02-18-2012, 08:23 PM
For example, today I played game Alan Wake...I set it on medium-high, I had 23-35 fps, and my GPU temperature rised up to 76C and CPU temperature was from 60-63. Only about 17 mins of play, game stoped responding(I have original).

1) I don't believe the Alan Wake game stopped responding due to overheating. Your reported temperatures are not high enough. However, I recommend congfiguring your temperature monitoring software to log temperatures, then try to reproduce your issue. If you remain under 90 C, I would suggest looking for other causes.

2) Review the game-specific forums and pages about this issue such as: http://segmentnext.com/2012/02/18/alan-wake-pc-crashes-freezes-errors-and-fixes/ This page states

"#6 Alan Wake Not Responding Error
You should verify the integrity of your files as some files may have been corrupted or missing. If this doesn’t help, then first delete AlanWake.exe from Steam\Steamapps\common\Alan Wake\ folder and check the integrity of the files again."


3) While your checking file integrity, do so on your HDD. Right-click on the C: drive and choose "Properties" from the popup menu. Select the "Tools" tab and click on the "Check Now" button. Check the "Scan for and attempt recovery of bad sectors" checkbox and click the "Start" button. The reboot your system to allow C: to be checked.

4) Download and run DPC Latency Checker to help eliminate DPC Latency on your system. If you have an Atheros WLAN card, confirm your Atheros driver is version 9.2.1.432 or later. The early Atheros driver that ships with G74SX systems is notorious for high DPC Latency that can rob your system of performance and cause other issues.

5) Look into ThrottleStop to eliminate CPU Throttling: http://rog.asus.com/forum/showthread.php?2329-ATTENTION-G73-53SW-Owners-CPU-Throttling-to-798mhz-and-how-to-fix-it

Sttyx
02-19-2012, 12:30 AM
1) I don't believe the Alan Wake game stopped responding due to overheating. Your reported temperatures are not high enough. However, I recommend congfiguring your temperature monitoring software to log temperatures, then try to reproduce your issue. If you remain under 90 C, I would suggest looking for other causes.

2) Review the game-specific forums and pages about this issue such as: http://segmentnext.com/2012/02/18/alan-wake-pc-crashes-freezes-errors-and-fixes/ This page states

"#6 Alan Wake Not Responding Error
You should verify the integrity of your files as some files may have been corrupted or missing. If this doesn’t help, then first delete AlanWake.exe from Steam\Steamapps\common\Alan Wake\ folder and check the integrity of the files again."


3) While your checking file integrity, do so on your HDD. Right-click on the C: drive and choose "Properties" from the popup menu. Select the "Tools" tab and click on the "Check Now" button. Check the "Scan for and attempt recovery of bad sectors" checkbox and click the "Start" button. The reboot your system to allow C: to be checked.

4) Download and run DPC Latency Checker to help eliminate DPC Latency on your system. If you have an Atheros WLAN card, confirm your Atheros driver is version 9.2.1.432 or later. The early Atheros driver that ships with G74SX systems is notorious for high DPC Latency that can rob your system of performance and cause other issues.

5) Look into ThrottleStop to eliminate CPU Throttling: http://rog.asus.com/forum/showthread.php?2329-ATTENTION-G73-53SW-Owners-CPU-Throttling-to-798mhz-and-how-to-fix-it

Thanks for help.
1. Which good monitoring software do you recommend ? I am using Asus GPU tweak and also RivaTuner sometimes.

2. First thing after Alan Wake crashed(stoped responding), I verified the integrity of files via Steam. After that, I could play a lot longer.

3.I have defragmented and checked my C and D drive a week ago, when I first noticed my temps. rising. First I thought that those temps are coused by some malware,virus or just messed up PC. Friend helped me with hijackthis log, I used Malwarebytes Anti-Malware and some other stuff to get rid of any unwanted files. Then I scaned for bad sectors as you mentioned. After that I defragmented my disk C(for OS and apps) and D(games,download).

4.Well, I have Atheros WLAN card driver 9.0.0.222. I used DPC Latency Checker v1.3.0 from here
http://www.thesycon.de/deu/latency_check.shtml
I also have Realtek PCIe Family Controller v. 7.37.1229.2010.

5.I am still little confused about CPU throttling. Basicly, when you stress your CPU, at some point it will decrease it power(which I mean frequency) to 798MHz, so this little tool just stop it from doing so ?

dstrakele
02-19-2012, 12:50 AM
1) I recommend SpeedFan or HWINFO64. Both are capable of logging temps. SpeedFan also has a neat online diagnostic summary of HDD's.

4) That's the Atheros driver version with bad DPC Latency. I recommend upgrading to the latest 9.2.1.470 version. I've had no issues with it.

5) That is correct. It is downclocking of the CPU to prevent damage as configured in the BIOS, but ASUS agrees this behavior is too conservative and is not helping the system, but just limiting performance. They are currently investigating release of a new BIOS to resolve this issue (but that doesn't mean they WILL). ThrottleStop provides a workaround in the meantime. It is possible to modify the existing 203 BIOS to resolve the issue, but this will void your Warranty and is not recommended.

Sttyx
02-19-2012, 12:05 PM
Thanks.
I am now using fanspeed. I will check those temps. in a longer log. Should I put them here ?
Also, I found that driver for Atheros, but it was freaking long search...
And also I am going to use throttlestop, but need some time to get to know what is what :D

Edit:
So now after some gaming and looking on temp.chart from speedfan :
GPU 68-75C
TEMP1(dont know which one it is) 72-77C
Core0 70-78C
Core1 70-75C
Core2 67-70, one time 76C
Core3 65-72 mostly, few times 80C

fostert
02-19-2012, 05:55 PM
The one trade-off, when it comes to re-pasting, is that you may well do a better job and use better paste than the Asus techs will. (If you send it in, maybe you could send a little tube of high-quality stuff with a note asking them to use it.....worth a try.)
Absolutely true. Techs squeeze on waaay too much paste, creating more of an insulating layer than a conduting one, and usually use an inferior brand (except Corsair, who uses Shin Etsu, but again way too much!). Less is more in thermal pastes. I have gained 2-4 degrees celcius by repasting a tech-shop pasted desktop CPU...I imagine the G74 is no different and one would see similar gains.

honaker326
02-19-2012, 09:07 PM
I love open hardware monitor. It will actually record your temps without having to tab out of stuff. It does the min/max of all temps while the program is active. You can also save and upload reports with it. The temps will still be the same as speedfan most likely, but at least it will be more accurate. Link below:

http://openhardwaremonitor.org/


How is your room temperature at the moment? I hate to ask the stupid question, but I am interested. I've had my asus g74 for a few months now. I'm hitting 68c max on my cpu/60c on my gpu. Those numbers are from me playing witcher 2 on ultra..ubersamp/aa/motion blur turned off. I do have my gpu oc to 814/1628/1625. This is in a room temp of 65 degrees Fahrenheit. My temps are about 8 degrees higher at my college due to it being so damn hot in there. It is about 70-80 degrees Fahrenheit depending on the college room. I do have the bbk8 (best buy model). Would there be any real gpu temp difference from mine to the 192 bit version? I wouldn't think so, but I truthfully do not know.

Your temp are still in the clear, but it is higher than I would want to see it. A can of air duster to the vents may help. I normally change out my thermal paste every 6 months. This will dramatically decrease your laptop temps. It does void the warranty if you remove the demon sticker....Yes, I did call it a demon sticker.....I bought a refurbished model so the sticker was BS to me. If you have had that laptop for several months then I can guarantee that the thermal paste needs replacing.

You are stuck with two options:
1. Send it back, tell them about the heating issues, and send some thermal compound with the laptop.
2. Depending on how much time you have left on the warranty. Rip the sticker off, get a clean lightly damped cloth, slowly get off the old thermal paste, reapply the new paste, make it no bigger than the size of a period, 12-14 size font. Put everything back to together.




Have you noticed anything horribly bad while gaming or anything else? If so then go with option 1.
Just having some temps that are higher than normal then go with option 2, depending on how much time you have left on the warranty. If you have less than like 4 months on the warranty. I would just say screw it and do it myself.
If you have more than 4 months then think about it.



Just my thoughts on this subject. Hope everything works out either way.

Sttyx
02-19-2012, 10:01 PM
Thanks for the open hardware monitor, I will use it :)
So, room temperature when I am home is about 21-23C(I am writing in Celsia, we dont use Fahrenheir where I live). When I am at college room temperature is 20-25 depends on how often I open window :D If it is open for more that 10 mins, room temp. drop to 10 or 15, also it is depending on weather :D...
I bought my laptop on 02.08.2011 from a guy, that my father know( I dont know him, but he was giving us 20% discount, as he doesnt pay VAT) and that guy bought it from his friend, who works at some local store ? I think...I didnt care about it much, there was 300 euro discount and laptop came next day( I have phone number on those guys tho)...SO I have my laptop for 6 months now. Warranty is for 24. SO much for the second option.

IS there a way how to remove the sticker without damage and then put it back on ?? I dont think so, but I wanted to ask you guys.

Also, while playing I dont see any horrible bad artifacts or messed up texture. When I played Witcher 2 medium-high my game used to crash almost every 3 hours. Few minutes before crash, I almost experienced messed up graphic.

BUT the strange thing I noticed, while I was traveling to my college(where I am right now) is that the air intake fan has closed pipes/lines, I dont know how to call it, so I send a photo.
http://imageshack.us/photo/my-images/269/190220121168.jpg/
I never noticed that. I swear to everything, that those lines/ducts/vents whatever were opened...I do not know how it could close it, or if I did it in some way, I really dont know :confused:
It may be the real problem here ?

fostert
02-19-2012, 10:30 PM
Yeah, I see that closed section on my G74 too at back. It looks intentional in the design, and they put a textured plastic cover there to blend with the fins of the open part behind which is the radiator/heatpipe. I don't think it opens: there probably nothing behind it.

Sttyx
02-19-2012, 10:39 PM
Then I dont know now...Everytime I looked at them, it looked open. ITs bad that my memory isnt like a picture in .jpg :D
Still, I thought that one side is air intake, and other side is air blow part.

BrodyBoy
02-19-2012, 10:45 PM
Yeah, I see that closed section on my G74 too at back. It looks intentional in the design, and they put a textured plastic cover there to blend with the fins of the open part behind which is the radiator/heatpipe. I don't think it opens: there probably nothing behind it.

There's nothing back there.. The fan outlets are off-center, but I imagine the designers thought it looked better to make the back "fins" symmetrical. You can see in this photo where the two outlets actually are: the CPU fan outlet is in the middle, under the Asus logo, while the GPU fan outlet is to the right of it.

http://i281.photobucket.com/albums/kk216/prog_photos/G74%20Hardware/DSCN0093.jpg

fostert
02-19-2012, 10:47 PM
Then I dont know now...Everytime I looked at them, it looked open. ITs bad that my memory isnt like a picture in .jpg :D
Still, I thought that one side is air intake, and other side is air blow part.
Air intake on the G74 is from small vents located right under the open display lid, behind the grilled metal part in which the power and ROG buttons are in. The rear is entirely exhaust AFAIK.

BrodyBoy
02-19-2012, 11:04 PM
IS there a way how to remove the sticker without damage and then put it back on ?? I dont think so, but I wanted to ask you guys.
I've tried....and I couldn't do it. :( They're these weird, deceptive little stickers.....worse than those anti-theft sales stickers some stores use. The adhesive is fairly strong and you can't even see the serrations. So you inevitably pull it apart even as you try gingerly to remove it. Very annoying! (This image is from the heatsink on another Asus laptop.)

http://i281.photobucket.com/albums/kk216/prog_photos/N73/IMG_0739.jpg

fostert
02-20-2012, 12:29 AM
http://i281.photobucket.com/albums/kk216/prog_photos/G74%20Hardware/DSCN0093.jpg
Neat! @Brody: is this a top-down view with the keyboard off? Looks like one can access the fans for periodic dust removal and lubing...something i know I'm gonna have to do one day. How easy is it to disassemble the G74 to this point above? Does it void the warranty? I've torn into many desktops, but am still nervous about a laptop...

BrodyBoy
02-20-2012, 01:55 AM
Neat! @Brody: is this a top-down view with the keyboard off? Looks like one can access the fans for periodic dust removal and lubing...something i know I'm gonna have to do one day. How easy is it to disassemble the G74 to this point above? Does it void the warranty? I've torn into many desktops, but am still nervous about a laptop...
Yes, this is the G74 with the top cover removed. (As you can see, the motherboard is actually upside down in there.) As is always the case with laptops, there are a lot of little screws to remove (about 30) to get this far, but it's not difficult. There are no warranty stickers for the top cover, so as long as you don't damage anything, it shouldn't affect the warranty.

Would you like me to write up a little tutorial and post some additional photos, with the screws marked?

PILGRIM
02-20-2012, 05:11 AM
Yes, this is the G74 with the top cover removed. (As you can see, the motherboard is actually upside down in there.) As is always the case with laptops, there are a lot of little screws to remove (about 30) to get this far, but it's not difficult. There are no warranty stickers for the top cover, so as long as you don't damage anything, it shouldn't affect the warranty.

Would you like me to write up a little tutorial and post some additional photos, with the screws marked?

Please do so.. It would be a good referral for assembly/disassembly purposes. :)

fostert
02-20-2012, 05:15 AM
Would you like me to write up a little tutorial and post some additional photos, with the screws marked?

This would be really terrific Brody: I would print this out actually and keep it for the nearing day when I have to take that deep breath and break 'er open for cleaning! Thank you in advance!

Sttyx
02-20-2012, 01:54 PM
Yes that tutorial would be great.
Can I clean my laptop, without tearing dont that waranty stickers ?
Anyway thank you guys, if those temps rise even more, I will send my laptop back. Thanks again :)

BrodyBoy
02-20-2012, 06:56 PM
Sounds like there's a demand for a disassembly guide! Or at least a top cover removal guide. Give me a couple days, guys, and I'll post one.

BTW.....I used to use a paid Filesonic for posting and sharing files. But since MegaUpload got busted for piracy or whatever, Filesonic got scared and doesn't let users share files anymore. (Which of course makes them completely useless.) Anybody have any suggestions for a similar resource?

dstrakele
02-20-2012, 09:40 PM
ASUS WebStorage.... C'mon Brody, get up off the floor and stop laughin' at me. I'm trying to be serious here....

BrodyBoy
02-20-2012, 11:02 PM
Ha ha ha....HA HA HA.....he, h-choke, choke....ha ha he....oh geez, I can't breathe....!!

Really? I thought it was just a personal storage space, all cloudy-like. Does it have good file-sharing options?

dstrakele
02-21-2012, 12:22 AM
JR once used ASUS WebStorage to share a file or image on this forum. I even used it to send photos and videos to my daughter to use in a college project. You get 3 GB without having to pay more $$$. I believe you can share with or without a password, so you can limit who accesses info by sending the password. Check out these features: https://www.asuswebstorage.com/navigate/features/

BrodyBoy
02-21-2012, 12:44 AM
Thanks....I'll check it out. :)