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joaosb
03-17-2019, 10:41 AM
Hi all,

From a couple weeks i have noticed that my notebook in the middle of the night occurs a blue screen,

so far i have installed WINDBG, and i have found that the problem is with NVIDIA driver.
the error is

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.
Arguments:
Arg1: 000000000000003c, The subtype of the bugcheck:
Arg2: ffffc58887335af0
Arg3: 0000000000000e00
Arg4: 0000000000000d79

more precise on

FOLLOWUP_IP:
dxgmms2!VIDMM_MEMORY_SEGMENT::ValidateFrameBufferR otation+9c
fffff804`71ddc684 0f1f440000 nop dword ptr [rax+rax]

FAULT_INSTR_CODE: 441f0f

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: dxgmms2!VIDMM_MEMORY_SEGMENT::ValidateFrameBufferR otation+9c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: dxgmms2
~
i already have installed the latest drivers and i have updated the computer BIOS to the most recent, and i also have removed all nvidia drivers using DDU.

i donīt know what i can do more.


thanks for your help.
JSB

jdfrench3
03-17-2019, 11:41 AM
Install the NVIDIA driver listed on the ASUS Download Page:

NVIDIA Graphic Driver 24.21.13.9924

If problem persists then contact ASUS for warranty repair.