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fedex-bermu
02-20-2012, 06:58 AM
Hello, a month ago I bought an g53 laptop from tiger direct, everything worked great until yesterday when my screen refused to show anything after standby, after a few reboots the screen went fine and all was working perfect, I played fifa 12 and no problems at all, so I suspend it again, and today when I wanted to use it again the screen refused to show anything, and now I dont know how to solve it.

It seems like it starts as I hear the windows chime, also pluging to hdmi or vga does nothing, tried the fn combinations with no result.

Im from Argentina and the Asus service says that it only gives supports to laptops bought here (argentina).

also I tried removing one ram, the easiest to take off and the problem persists, I see no post, or nothing, its like the screen is off.

Please help me as I have been reading for a while and seen other g53 owners with the same problem, but nothing is said about how to solve it.

thanks in advance.

carulli
02-20-2012, 08:12 AM
Its likely your graphics card. Did you see any artifacts ant any times (especially in games)? Any GSOD? Were you/ have you been monitoring temps? If so what is the highest you have ever seen your graphics card and what did it idle at? It COULD be the cable from your graphics card to your panel, i doubt it though.

Ultimately its gonna require an RMA unless you feel like fixing it yourself.

Just to confirm. I am under the impression that you CANT see the asus logo before windows starts loading, is this correct?

EDIT: Artifacts are little speckles or lines or flashes on the screen that aren't meant to be there.

vudugan
02-20-2012, 02:26 PM
Hello, read my post #5, http://rog.asus.com/forum/showthread.php?10790-G53SX-RH71-Anyone as far as what Asus told me. Then check out my last post on page 2 #11 if your interested in opening up the lappie to check more connections. I am guessing the video card might be in the area I described. Try to restart lappie by holding it level in the air from the right front corner allowing the weight overhang in your hand. I know how ridiculous this sounds but it works for me til I can get a spare lappie to return this one. Seems like putting pressure on the bottom of that area is reconnecting what is loose or worse....cracked. And please4 post your results!

BTW... Resetting the mobo 2-3 times did not help me but i would try my last suggestion before doing so

dstrakele
02-20-2012, 09:32 PM
It seems like it starts as I hear the windows chime, also pluging to hdmi or vga does nothing, tried the fn combinations with no result.

If an external monitor fails to display an image, it could indicate a problem with the GPU. Are you sure you configured the external monitor to use HDMI or VGA input? However, since you did not report any artifacts or other video corruption, it is possible you may be experiencing a different problem.

1) Did you try the Fn-F7 key combination that turns the laptop display on and off? Even if the laptop display was turned off with this key combo, the external monitor should still display video.

2) If you already tried Fn-F7, do the recommendations in http://windows.microsoft.com/en-US/windows7/why-is-my-screen-black-when-i-start-windows-7 change behavior?

3) Reseating the HDD(s) as well as RAM has sometimes resolved this issue.

fedex-bermu
02-20-2012, 10:53 PM
Today when I turned on the laptop it just worked, I moved the screen a little bit on the sides and it appeared the asus logo, now Im writing from my laptop.

Im still worried what can it be...

I tried yesterday pressing the fn + f7 and f8, also the brightness with no result, there was no signal through hdmi or vga. Today that its working fine hdmi works great.

Also, no artifacts, I play great with ultra settings.

DannyClay
02-20-2012, 11:00 PM
I'm currently having this same problem as well. At vudugans suggestion holding the laptop as he said does seem to work to get it to turn on. Also, when its on everything works great no artifacts, games run on max settings etc. but as soon as I shut down it will not turn on again unless properly fondling the laptop. One of the certified repair places is not too far from me I might go there before I decide to RMA it. I will post information as I find it out as this does not seem to be isolated and is becoming more common lately.

dstrakele
02-21-2012, 01:18 AM
Check out this thread: http://forum.notebookreview.com/asus-gaming-notebook-forum/634463-strange-screen-problem-asus-g53sx.html It maybe worthwhile to PM Chastity at the Notebook Review Forums and hopefully get a case number. Physically manipulating the laptop to get the screen to work most likely indicates a hardware issue requiring repair work.

fedex-bermu
02-23-2012, 06:28 PM
In asus page it says that the laptop has a 2 year global limited warranty, and in the sicker under my laptop says 12m <ga> so... its 2 years or 1? its global or local?? Im confused

Also, as I live in Argentina, and I bought the laptop in USA, Asus refuses to repair my laptop under the warranty, what should I do? any advice would be greatly apreciated.

Should I buy the global extension so Asus recognises the warrantyin my country? Im a little pissed off as its not clear what type of warranty do I have...

dstrakele
02-23-2012, 07:35 PM
I agree that ASUS Warranty information is very unclear. If you login to https://vip.asus.com/login.aspx with the email address and password you created to register your notebook online, you can view your registered ASUS products on the resulting "Member" screen. If you click on the "Warranty Info" link on that page, you are directed to http://support.asus.com/Repair.aspx?SLanguage=en where it states:

1 Check Warranty Card

Check your warranty card content to confirm the warranty term and warranty period. (If you do not have them beside you, we will use the ASUS product’s original shipping date as your purchase date).

Quite frustrating... I recommend PMing Mason@ASUS on this forum to help you sort it out.

dstrakele
02-23-2012, 07:41 PM
Just curious... For those of you that must physically manipulate your notebook to get the display to work, does the following procedure allow a successful start after getting a blank screen:

Unplug your notebook and remove any attached peripherals (power adapter, mouse, USB drives, external monitors, etc.), remove the battery, press the power on button and hold it down for 30 seconds, attach the power adapter, plug in and boot.

fedex-bermu
02-23-2012, 08:02 PM
not, it does not work, the only thing wich seems to work is pressing not to hard where the triangle is, on the bottom, a little bit to the left, I do that everyday when I want to turn on the laptop and it simply works... I think it must be geforce making false contact or something like that...

It is very strange that the only moment when it does this is when I turn it on, after that, whatever I do, it just work as it should, what could be that apllying a little preassure makes it work?

dstrakele
02-23-2012, 08:06 PM
I'm thinking that the notebook cooling off causes metal at the contact to contract enough to break that contact. You then need to manipulate the notebook to achieve contact when cold.

fedex-bermu
02-23-2012, 08:24 PM
mmm its a nice theory... I will wait for chastity to answer me and look if I can make Asus Argentina recognise my warranty, if all fails, I will open it and see whats happening... until then, if someone doesnt have warranty and wants to investigate, just open it and see what is that you're pressing near the grip triangle

6250 red circled is where I press when I try to turn on the laptop and it works, lifting it up from a corner doesnt work with me

vudugan
02-23-2012, 09:58 PM
I agree, resetting the mobo does not work. I understand that no one really wants to open it up to possibly void their warranty but I will hold on to mine as long as i can keep it working until someone does or it takes a dive altogether. I haven't had the issue for about a week now but I noticed something else. I set my lappie to just turn off screen after an hr but not sleep while plugged in. When i get in from work and hit mouse/scratchpad or power button to wake screen i know have an issue with keyboard not lighting up UNLESS i tap to the right of scratchpad, this is not to hi-jack this thread, its actually the same area that i had to hold while in air to properly get lappie to start up correctly...

DannyClay
03-22-2012, 12:00 AM
So.. I drug my feet a little getting my nerve up to mail the laptop back to asus. My laptop arrived in Cali yesterday and already today my status has changed to Waiting-[WF9] Wait for Customer Confirmation-NTF. From what i understand this means there was no trouble found, which is absolutely ridiculous because my screen never comes on when simply pressing the button for a cold boot.

piramlo
10-06-2012, 03:11 PM
HI I GOT THE SOLUTION !!!!!!

This laptop that i have to has a design problem: the under the video card is a METAL PART WITH THERMAL COMPOUND THAT TOUCHES THE MODER BOARD. Thas why when you touch the boton the video glitches or when you move the computer hard you con turn it on again.

I opened the computer took the video card out a put a plastic peace between the metal and the motherboard. and no more reebot problems and video issues.
is hard to get to de viocard do
Spread the word please.

cto_2
10-26-2013, 03:02 PM
Funny thing, mine seem to come on if i hold it at the front right corner. Basically a 1/4 the whole bottom portion of lappie. I just don't want to open it and the time is ticking for return but its been working. I figure something is loose or worse cracked... I just really need it right now..
I joined this forum just because of this post it helped me resolve my issue, i tried the method outlined by vudugan a few times and it got my screen working flawlessly until reboot ofcourse, it then occured to me that the gpu which is right underneath the laptop on the right side is either loose or out of place.

Solution # I disassembled and to my surprise all the screws were loose the GPU, wasnt out of place but im guessing it probably rocked a bit and wasnt making proper contact as i tend to pick up my laptop from the right side when moving it(do not practice this lol its bad).

Anyhow i took off the gpu cleaned the connectors and put it back in ensuring it was properly fitted held it down and fastened the screws in.

Immediately after reassemble screen works perfectly, no artifacts or lines etc.

What i had tried before:

1. Holding down power button-Temp Fix
2. Ccleaner and Driver Sweeper removed all nvidia drivers even sound in safe mode- Temp Fix
3. Removed additional ram i added- Temp Fix( Ran Memtest after reinstall didnt get any errors)
4. Uninstalled any new software that was added- No result
5. Disassembled pc to check cables and remove cmos battery- Temp Fix
6. Formatting HDD's- Temp Fix

None of these worked and im sure i tried more than that until the reseating of the GPU.

Thank you vudugan

miesto
01-12-2014, 08:30 PM
Just curious... For those of you that must physically manipulate your notebook to get the display to work, does the following procedure allow a successful start after getting a blank screen:

Unplug your notebook and remove any attached peripherals (power adapter, mouse, USB drives, external monitors, etc.), remove the battery, press the power on button and hold it down for 30 seconds, attach the power adapter, plug in and boot.
Thank you that did indeed work for me

ibilalah
04-09-2014, 11:37 PM
mmm its a nice theory... I will wait for chastity to answer me and look if I can make Asus Argentina recognise my warranty, if all fails, I will open it and see whats happening... until then, if someone doesnt have warranty and wants to investigate, just open it and see what is that you're pressing near the grip triangle

6250 red circled is where I press when I try to turn on the laptop and it works, lifting it up from a corner doesnt work with me

It worked!!! Thank you! I have been trying to figure out the problem for almost a day now. It must be a lose connection. I installed SSD a few months ago and I guess I didn't connect everything back properly. Thanks a lot for the magic trick :)