View Full Version : Failed Installation - Asus LiveDash 1.05.02 2019-04-12

04-21-2019, 02:57 PM
System Specifications:

Motherboard: Asus Rampage VI Extreme
BIOS: 1704
OS: Windows 10x64 Pro for Workstations Version 1809 Build 17763.437
CPU: Intel Core i9 7920X

GPU: EVGA 1080 Ti SC2
SSD1: Samsung 1TB 960 PRO NVME (boot drive)
SSD2: Samsung 1TB 840 EVO SATA (game drive)
SSD3: Samsung 1TB 840 PRO SATA (Application scratch drive)
HDD: Western Digital Blue 4TB (Mass Storage)

Sound: Creative Labs ZxR PCIe Sound Card

RAM: 32GB G.Skill Trident Z (Quad Channel Kit)

Problem Description

Application: LiveDash
Type: Utility
File name: SW_LiveDash_WEB_W10_64_VER10502_20190412R.zip

This applications was a recommended installation/update for a Rampage VI Extreme based system. However, the installed application reports that there is no Asus device in the computer and the application can not be u-installed or, re-installed from the installation files provided by Asus.

An attempt to un-install the application results in an error message "An installation support file could not be installed." "Catastrophic failure"

An attempt to re-install from the supplied installation files results in the same error.

Given that a number of updated utilities have been released I downloaded all and installed them in the following order.

1. AI Suite III - Installed First
Type : Utility
File name: AISuite3_5_DIP5_R6.zip
Result: Success, Application installed and functional.

2. Aura - Installed Second
Type: Utility
File name: SW_AURA_WEB_W10_64_VER10757_20190416R.zip
Result: Success, Application installed and functional.

3. LiveDash - Installed Third
Type: Utility
Filename: SW_LiveDash_WEB_W10_64_VER10502_20190412R.zip
Result: Failed, Application installed? I guess? Does not work, can not be removed or re-installed.

I need assistance to remove the LiveDash application and to re-install it in a functional state.

04-23-2019, 02:38 PM
Pretty much 60 views, but no answers. :(

If anyone can assist I'd appreciate it. I am however, not interested in re-formatting and re-installing everything for the sake of a failed utility.


04-29-2019, 07:37 PM
asus dev don't care .. there is trillions bugs in there their SW.
next time buy somethin which is maintanted by community not by corpo.

05-01-2019, 08:51 PM
Yep.. it looks like ASUS just take the money!

05-25-2019, 06:46 PM
I have the same issue with ROG MAXIMUS X FORMULA board Livedash v105 30

Saying "Catastrophic failure" tryed everything except reinstalling Windows 10 RS5

Little bit frustrating...

Does anyone have a fix "program" to fix this issue? I tried all the deleting all Temp files and folders fixs no luck.

Please help