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View Full Version : Seriously considering getting rid of this notebook...HELP!



circuitspec
02-21-2012, 09:12 PM
Hey folks,
I own a G74SX-BBK8 (2nd one owned, returned 1st one) with bios 203. I've gone ahead and completely wiped the OS and installed only the most necessary software. ASUS bloatware is gone. My keyboard has been garbage and randomly either stops allowing me to type, completely, scrolls around randomly or worse. Typing even the shortest of messages is an absolute chore on this machine. Furthermore, I am having the same network connectivity issues with the Intel N-6150 card as other members have been having as well. I have also uninstalled, reinstalled and updated as much as I possibly can. I have resorted to using a Netgear WNDA 310 usb wireless adapter just to fetch my wifi signal from 12 feet away.


I've tried various ATK packages and even tried to see if I could change my BIOS. Having the most up-to-date version of ATK or BIOS has not helped in the least bit. Any advice would be greatly appreciated before I begin trying to get rid of this machine. My faith in this product is virtually nonexistant at the moment. Having spent the kind of money this laptop costs, I expected at least a functioning products.


PS - I currently run Trend Micro Titanium 2012 as my anti-virus. Might this be my internet connectivity issue's root? I use a netgear N600 dual band N-router as well.

Your wisdom is greatly appreciated.

BrodyBoy
02-21-2012, 09:17 PM
If it's within the return period.....I'd say take it back. Your frustration is obvious, and it's not worth more time and headaches. :)

If you want to give it another go, however, I'd suggest you completely start over with a truly clean install, using only the proper drivers, and NO Trend Micro.

Which option seems most applicable.....return it, or start over?

houndazs
02-21-2012, 09:19 PM
i would start with removing the anti-virus first. let us know if that solves the wifi issue. also, try unintstalling the keyboard drivers from ASUS, reboot, and let windows install its drivers to see if that solves your keyboard issue.

dstrakele
02-21-2012, 09:22 PM
What version Intel WLAN driver are you currently running? See @PILGRIM's post and @Sammy's response at http://rog.asus.com/forum/showthread.php?11082-Asus-G74-laptop-wireless-problem&p=77645&viewfull=1#post77645

circuitspec
02-21-2012, 09:24 PM
If it's within the return period.....I'd say take it back. Your frustration is obvious, and it's not worth more time and headaches. :)

If you want to give it another go, however, I'd suggest you completely start over with a truly clean install, using only the proper drivers, and NO Trend Micro.

Which option seems most applicable.....return it, or start over?


Unfortunately, I'm outside of my return period. I do have an extended warranty through Best Buy. I have already done a fully thorough OS installation from scratch. I'll be uninstalling Trend Micro



i would start with removing the anti-virus first. let us know if that solves the wifi issue. also, try unintstalling the keyboard drivers from ASUS, reboot, and let windows install its drivers to see if that solves your keyboard issue.

By uninstalling the current ATK will I not lose my backlighting and FN functions?

circuitspec
02-21-2012, 09:27 PM
What version Intel WLAN driver are you currently running? See @PILGRIM's post and @Sammy's response at http://rog.asus.com/forum/showthread.php?11082-Asus-G74-laptop-wireless-problem&p=77645&viewfull=1#post77645

giving this a shot right now....I'll be keeping you all updated on this portion of my issue!

PS - Thanks

BrodyBoy
02-21-2012, 09:29 PM
Unfortunately, I'm outside of my return period. I do have an extended warranty through Best Buy. I have already done a fully thorough OS installation from scratch. I'll be uninstalling Trend Micro

By uninstalling the current ATK will I not lose my backlighting and FN functions?
I realize you already did a fresh OS install....but it also sounds like you've tried a bunch of driver revisions in your efforts to resolve these multiple problems. The detritus of these things can accumulate and cause their own issues. (For example, I'm not sure the ATK Package is ever really uninstalled.....it's a big messy installer that puts a ton of stuff in the registry. And you have installed a number of different versions.) The ATK driver is required for the special keys, and the backlighting control, to work

IMO, the only way to really determine whether you have messed up software issues, or actual hardware problems that may require repair, is to do a completely clean Windows install, with only "known good" drivers for the on-board components.

houndazs
02-21-2012, 09:30 PM
Unfortunately, I'm outside of my return period. I do have an extended warranty through Best Buy. I have already done a fully thorough OS installation from scratch. I'll be uninstalling Trend Micro




By uninstalling the current ATK will I not lose my backlighting and FN functions?

Fn keys no, backlight maybe, but probably not. you will lose the ability to turn the backlight on and off. its just a troubleshoting step thats all. you can always re-install the ASUS driver if it doesn't work.

houndazs
02-21-2012, 09:32 PM
I realize you already did a fresh OS install....but it also sounds like you've tried a bunch of driver revisions in your efforts to resolve these multiple problems. The detritus of these things can accumulate and cause their own issues. (For example, I'm not sure the ATK Package is ever really uninstalled.....it's a big messy installer that puts a ton of stuff in the registry. And you have installed a number of different versions.) The ATK driver is required for the special keys, and the backlighting control, to work

IMO, the only way to really determine whether you have messed up software issues, or actual hardware problems that may require repair, is to do a completely clean Windows install, with only "known good" drivers for the on-board components.

+1 BrodyBoy

dabigin
02-21-2012, 11:07 PM
get the touchpad fix and that should fix your problem with typing messages and getting interrupted. Your network problem could be that you firewall settings on your computer are blocking you from accessing your router. Disable all firewalls and turn off the trend micro antivirus firewall (if there is one) and see if that helps. If not make sure that you have the most up to date driver installed. IF that does not help you contact me via pm's and I will help you further.

circuitspec
02-22-2012, 04:38 AM
giving this a shot right now....I'll be keeping you all updated on this portion of my issue!

PS - Thanks

Ok, so far this may seem to be the fix this issue based off my laptop's performance tonight.



Fn keys no, backlight maybe, but probably not. you will lose the ability to turn the backlight on and off. its just a troubleshoting step thats all. you can always re-install the ASUS driver if it doesn't work.


noted



get the touchpad fix and that should fix your problem with typing messages and getting interrupted. Your network problem could be that you firewall settings on your computer are blocking you from accessing your router. Disable all firewalls and turn off the trend micro antivirus firewall (if there is one) and see if that helps. If not make sure that you have the most up to date driver installed. IF that does not help you contact me via pm's and I will help you further.

I've gone ahead and taken your advice. So far so good. Typing the replies, although short have seem to really been smooth-going. I have yet to have the curser shoot around to different sections on a webpage. I'll be keeping you all posted on my computer's performance! I appreciate all of your input thus far.

greeblesnort
02-22-2012, 01:28 PM
I'd hazard to guess that the single most cost effective thing Asus could do for current G74SX owners to enhance our satisfaction with the product would be to either alter the touchpad driver so that Windows doesn't think it's "required" for the machine to operate (allowing us to disable the hardware completely), fix the unreliable keyboard disable of the touchpad, or provide us a software solution that reliably (and semi-permanently!) disables the touchpad. At this point, it is simply habit for me to reach up and unplug/plug in my USB wireless mouse receiver to re-disable the touchpad.

Other than that, it's a fabulous machine, but some of these small irritations really build up over time from the rather obviousness of their nature.

380mcn
02-22-2012, 02:37 PM
i RMA'd mine and they change the sentellic touchpad for the synaptics one.
IT IS A NEW MACHINE!