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Cracktastic
02-22-2012, 11:54 PM
Touchpad Issues

I have been using this laptop ( G53SW ) for about a month and suddenly out of the blue during a reboot ( in the previous session I did nothing but watch a movie ) the touchpad icon disapeared and it stopped working.

- Pressing FN + F9 does absolutely nothing ( It worked normally before ) but all other FN keys work.

- I tried unistalling the driver and tried at least 3 versions of the synaptics driver but I always get "code 24" error which says: "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)"

- I tried taking the battery off and pressing the power button for at least 30s while the laptop powered off

- I tried system restore with no sucess

I honestly don't know what else to do to fix this problem. Any help would be most welcome!

Thanks in advance,

dstrakele
02-23-2012, 12:46 AM
Does the touchpad show up in Device Manager under "Mice and other pointing devices"?

Does it confirm you have a Synaptics (rather than Sentelic} touchpad? What "Hardware Ids" are displayed in the "Details" tab of the Properties of your touchpad?

If you uninstalled the touchpad driver and rebooted, Windows 7 should've installed the Microsoft Plug N Play touchpad driver. If this didn't happen, it suggests a touchpad hardware failure. This is strengthened by the failure of Windows System Restore to resolve the issue.

For one or two more attempts at resolution, I would enter the BIOS (press F2 at the ASUS splash screen on startup) then "Load Optimized Defaults" (F9), then Exit & Save.

You could also try uninstalling both touchpad driver and ATK Package, then Sweep in Safe Mode with Driver Sweeper to see if any touchpad or ATK Package driver remnants could be removed, followed up by CCleaner to clean the registry. On reboot, does Windows 7 then detect the touchpad and install the Microsoft touchpad driver?

ColonelS
02-23-2012, 01:12 AM
hmm.. Like what dstrakele said.. you have done almost what we are going to recommend you to do but still experiencing this issue, im afraid is more or less touchpad hardware failure.

But then again try dstrakele solution and see how it goes frm there.

Cracktastic
02-23-2012, 10:20 AM
Does the touchpad show up in Device Manager under "Mice and other pointing devices"?

Does it confirm you have a Synaptics (rather than Sentelic} touchpad? What "Hardware Ids" are displayed in the "Details" tab of the Properties of your touchpad?

If you uninstalled the touchpad driver and rebooted, Windows 7 should've installed the Microsoft Plug N Play touchpad driver. If this didn't happen, it suggests a touchpad hardware failure. This is strengthened by the failure of Windows System Restore to resolve the issue.

You could also try uninstalling both touchpad driver and ATK Package, then Sweep in Safe Mode with Driver Sweeper to see if any touchpad or ATK Package driver remnants could be removed, followed up by CCleaner to clean the registry. On reboot, does Windows 7 then detect the touchpad and install the Microsoft touchpad driver?

- It shows up in Device Manager under "Mice and other pointing devices" ( if I don't delete it ). When I reboot is comes up as Synaptics PS/2 Port Touchpad. These are the Hardware IDs displayed
ACPI\SYN0A16
*SYN0A16

- When I rebooted the windows 7 it doesn't install the microsoft driver at all. Goes straight to synaptics ( which in my humble opinion means that there are remnants of the driver that I am not unistalling.. ).

- I am not entirely sure what the ATK Package driver is but I will try your last solution and post it here asap.


Thanks in advance for all the help,

BrodyBoy
02-23-2012, 10:41 AM
- When I rebooted the windows 7 it doesn't install the microsoft driver at all. Goes straight to synaptics ( which in my humble opinion means that there are remnants of the driver that I am not unistalling.. )
Did you uninstall the Synaptics driver in Control Panel? Try uninstalling there (the option in Device Manager doesn't really get rid of it) and then see if the Microsoft driver installs on re-boot.

BTW, the ATK Package is an Asus suite of drivers that controls the special keyboard keys & media keys, and the on-screen display for those functions.

Cracktastic
02-23-2012, 11:00 AM
Did you uninstall the Synaptics driver in Control Panel? Try uninstalling there (the option in Device Manager doesn't really get rid of it) and then see if the Microsoft driver installs on re-boot.

BTW, the ATK Package is an Asus suite of drivers that controls the special keyboard keys & media keys, and the on-screen display for those functions.

I unistalled as you said. Still installs the synaptics one.

Cracktastic
02-23-2012, 11:23 AM
So I followed the advices here ( Bios defaults, driver sweeper and cc cleaner ) and only one thing changed: It reseted to the microsoft driver now. Also, these error windows appeared: 6239
The FN+F9 key still doesn't work at all and the error CODE 24 message still appears ( now with the microsoft driver ).

BrodyBoy
02-23-2012, 11:26 AM
You need to install the ATK Package. Fn+F9 is a special Asus key combo...those are controlled by the ATK drivers. (That should also resolve those other messages you posted...._

Cracktastic
02-23-2012, 12:02 PM
Done all of that and got back to square one.
Also I believe something is really going on in my laptop as my ethernet driver just went "missing" aswell. I rebooted the computer and now I connect a cable to the ethernet port and the lights on the port don't light up but it connects to the internet. Very weird.

Cracktastic
02-24-2012, 01:19 PM
So the best thing to do now is go to the store where I bought it with the warranty paper in order to get a repair right?

dstrakele
02-24-2012, 01:52 PM
Check out this thread: http://www.sevenforums.com/drivers/202964-windows-firewall-authorization-driver-not-present-code24.html

Have you seen anything referencing "Windows 7 Internet Security 2012" on your system. This malware is known to disable services which may mimic the behavior you reported.

If I was in your situation, I would try an ASUS Factory Restore (hit F9 at ASUS splash screen and follow directions) or a clean Windows 7 install as a last attempt before RMAing your laptop.